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With the UK’s accelerating plans to transition to electric mobility, this paper aims to highlight the need for policies to prepare for appropriate management of electric vehicle (EV) lithium-ion batteries (LIBs) as they reach the end of their life.

This is a regulatory review based on projections of EV LIBs coming off the market and associated problems of waste management together with the development of a servitisation model.

Circular economy in EV LIBs is unlikely to shape itself because LIB recycling is challenging and still in development. LIB volumes are insufficient for recycling to be currently profitable, and a circular economy here will need to be driven by regulatory intervention. Ignoring the problem carries potentially high environmental and health costs. This paper offers potential solutions through new EV ownership models to facilitate a circular economy.

The authors suggest a new EV ownership model. However, despite environmental benefits, re-shaping the fundamentals of market economies can have disruptive effects on current markets. Therefore, further exploration of this topic is needed. Also, the data presented is based on future projections of EV markets, battery lifespan, etc., which are uncertain at present. These are to be taken as estimates only.

The paper proposes regulatory interventions or incentives to fundamentally change consumer ideas of property ownership for EVs, so that EV automotive batteries remain the property of the manufacturer even when the consumer owns the car.

This paper aims to popularize information retrieval from palm leaf manuscripts among computer scientists to make available the guidance of the age-old heritage in shaping the future.

With computer technology penetrating every aspect of life, information retrieval algorithms can be exploited to help build a system which can dig into the ocean of knowledge from these manuscripts.

The knowledge in them covers all aspects of life. Be it religious beliefs, literature, science, mathematics, or any other. However, due to discontinuation of practice of copying their content on fresh leaves, they now possess a fragile life which needs to be preserved at the earliest. The modern means of digitization can help in their preservation.

The Government of India and other organizations are doing commendable job of preserving and safeguarding country’s heritage and age-old knowledge system through the movement of digitization. In the years to come, the agonizing problem of manuscripts degradation will be eradicated completely. However, next when it will come to mining the knowledge treasure out of these manuscripts, we would be confronted with another helpless situation.

The digitization process would capture the manuscripts from present physical palm leaf to digital image form by clicking high-quality pictures. All the text in a palm leaf will be available in the form of images, but on these images, a simple search for any word would not be possible.

Working towards mining the treasure of knowledge from the palm leaf manuscripts, hordes of challenges have been outlined. Over and above the problem of preventing decay to palm leaf manuscripts is the challenge of deciphering text, image analysis, information retrieval and search. Search is further associated with issues of meaningful and useful extraction through semantic analysis. This paper advocates the dire need for systematic research to be undertaken in this field opening up avenues for past knowledge to guide future prospects in several domains.

Due to increasing socio-ecological concerns, manufacturers are paying ample attention to the strategic decision-making for enhancing customer satisfaction considering Industry 4.0 requirements. Customers' preferences are being considered vital into the decisions related to sustainable supplier selection for building competitive gain. Thus, the objective of this study is to develop a real-case-based empirical approach for evaluating performance of suppliers based on customers' feedback, an area not explored much in literature. The novelty of current study lies in the development of an integrated supplier evaluation and selection model involving three phases: (1) identifying sustainable criteria according to Industry 4.0 requirement through customers' feedback, (2) calculating relative scores of criteria using Z-numbers and (3) determining evaluation weights of suppliers using fuzzy-TOPSIS. The contribution of the study lies in effective validation of the model by considering the case of a manufacturing firm, which aids the firm in evaluating performance of suppliers based on customers' socio-ecological expectations while considering reliable information provided by decision-makers (DMs).

Total productive maintenance (TPM) is a very powerful program of equipment maintenance in manufacturing industries and is a direct part of total quality management (TQM). In the manufacturing industry, TPM is a very effective tool for improving product quality as well as productivity. A good number of manufacturing industries have so far adopted a TPM program in countries like Japan, as a part of their quality drive. However, in many manufacturing industries in India it has not been successfully implemented. For successful and effective implementation of TPM in manufacturing industries in India, understanding and awareness of the various possible causes behind its failure is essential. This paper aims to address this issue.

In this general review paper, after reviewing literature the authors consolidate, highlight and classify the probable reasons responsible for the failures of TPM in many Indian manufacturing industries.

In this paper, the various causes of failure of TPM in a number of manufacturing industries have been classified into three major categories of problems or issues at three different stages: organizational issues during the foundation stage; TPM implementation issues during the formation stage; and operational issues during the TPM running stage.

The recommended guidelines may definitely contribute to the Indian industry and also industries in other developing countries in Asia, Latin America and Africa. Consequently, the work has economic and commercial impacts. Economic, because it would allow to improve the productivity of the companies, and commercial, because it would facilitate the interchange and the positioning of products. In addition, it can have a high impact on the industrial relations of the workers and unions.

If management is aware of such probable problems, and becomes careful about them, the TPM programme can also be widely and effectively adopted in many Indian manufacturing industries, and they can achieve improvement in business competitiveness through improved product quality and increased productivity.

Literature refers to the key factors of total quality management (TQM) based on studies carried out in individual countries. However, few studies focus on studying the TQM factors in service companies based on multinational data. The purpose of this paper is to empirically identify the key TQM factors and their impact on internal and external customer performance measures across different countries.

The research questions regarding the TQM factors and their effects were examined using a sample of service organisations from three countries (131 from Greece, 70 from Mexico and 151 from Spain). TQM factors and their impact on employee and customer satisfaction were analysed separately for each country. Exploratory factor analyses, coupled with multiple linear regression analyses, were conducted.

The key TQM factors identified are common among the three participating countries and can be summarised as follows: quality practices of top management, process management, employee quality management, customer focus, and employee knowledge and education. The adoption level of these five key factors of TQM varies across service organisations in different countries. The results also confirmed that some of the TQM elements are antecedents of customer- and employee-focused performance.

Multinational service organisations may use such an instrument to evaluate TQM implementation among worldwide operations and then benchmark their performance. In addition, an understanding of similarities and differences among countries would help managers around the world to address difficulties of TQM implementation related to the country culture.

Previous studies have compared key TQM factors across different countries in manufacturing, but overall, there has been a little attempt in the literature to analyse the adoption of TQM factors among service firms, as well the relationships between quality improvement and performance across different geographical regions.

Total quality management is a valuable approach to continuously improve the quality of organizations; however, scholars debate its applicability to services, which require specific best practices that are different from those related to manufacturing. Moreover, digitization is pervading all kinds of services, but little has been written about total quality service practices in digital-based companies. For this purpose, the authors provide a holistic model of total quality service that reflects the peculiarities of such companies, guided by the question: how do total quality service practices change in digital-based service organizations?

The authors conduct an illustrative case study on Healthware Group, a global integrated digital health organization, to evaluate theoretical assumptions about total quality service practices in the digital environment.

The findings allow to validate the model provided. In addition, the study enables them to observe the changes the authors are witnessing in service provision in the digital era and the consequent transformation of best practices. To be accurate, the authors cannot refer to a full transformation in digital-based companies but rather to the enrichment and extension of TQS practices. The best illustration of these conclusions has been summarized in a set of propositions corresponding to seven of the key levers of a TQS model.

The paper represents the first attempt to discuss the relationship between total quality service and digitalization, offering a set of propositions for academics and insights for practitioners. The model can be used as a tool to visualize the different levers that successful implementation of TQS in digital-based services companies can rely on.

This paper introduces “virtual fun at the virtual workplace” and conceptualizes its impact on virtual socialization and the formation of virtual professional ties. The conceptual model also recognizes the moderation of a few variables: “awareness of being observed,” “diversity in the virtual workplace” and “virtual impression management.”

The paper takes a theoretical approach to develop a conceptual framework of virtual fun in the virtual workplace, drawing on social exchange theory (SET) and social network theory (SNT).

The study extends the tenets of the SET and extends the applicability of SNT to a virtual workplace. The study suggests that managers should introduce semi-organized virtual fun during scheduled breaks within work hours to aid in virtual socialization, which further aids in the formation and strengthening of “professional ties” in the virtual workplace.

This study is the first of its kind to conceptualize a model for virtual fun in the virtual workplace.

Sentiment analysis has observed a nascent interest over the past decade in the field of social media analytics. With major advances in the volume, rationality and veracity of social networking data, the misunderstanding, uncertainty and inaccuracy within the data have multiplied. In the textual data, the location of sarcasm is a challenging task. It is a different way of expressing sentiments, in which people write or says something different than what they actually intended to. So, the researchers are showing interest to develop various techniques for the detection of sarcasm in the texts to boost the performance of sentiment analysis. This paper aims to overview the sentiment analysis, sarcasm and related work for sarcasm detection. Further, this paper provides training to health-care professionals to make the decision on the patient’s sentiments.

This paper has compared the performance of five different classifiers – support vector machine, naïve Bayes classifier, decision tree classifier, AdaBoost classifier and K-nearest neighbour on the Twitter data set.

This paper has observed that naïve Bayes has performed the best having the highest accuracy of 61.18%, and decision tree performed the worst with an accuracy of 54.27%. Accuracy of AdaBoost, K-nearest neighbour and support vector machine measured were 56.13%, 54.81% and 59.55%, respectively.

This research work is original.

The purpose of this study is to explore the effect of operations strategy (cost, quality, flexibility and delivery) and supply chain integration on innovation performance under influence of learning orientation.

Taking a quantitative and deductive approach, a conceptual framework was developed and tested by analyzing data gathered through survey questionnaire from 243 UK manufacturing firms using structural equation modeling.

The findings show that learning orientation influences operations strategy and supply chain integration, but it does not have a direct impact on innovation performance. Additionally, quality and flexibility strategies affect innovation performance and supply chain integration positively, while cost and delivery strategies do not have a significant effect on these variables.

Operations strategy types (cost, quality, flexibility and delivery) were studied as distinct variables, whereas supply chain integration also has several dimensions but that has not been investigated separately in the present research. The findings are also based on limited 243 responses from UK manufacturing firms.

Innovation performance of manufacturing firms can be improved through a more integrated supply chain if managers embody flexibility and quality capabilities in their operations and become learning oriented.

The effect of supply chain integration on innovation performance and learning orientation on supply chain integration and operations strategy types have not been fully explored in literature. Also, having all four operations strategy types in a direct relation to supply chain integration and innovation performance is another original aspect of the current study.