Justine Cooper, Angela Lee and Keith Jones
This paper aims to identify key performance indicators (KPIs), and their corresponding attributes, required to successfully manage asset management sustainably in a built…
Abstract
Purpose
This paper aims to identify key performance indicators (KPIs), and their corresponding attributes, required to successfully manage asset management sustainably in a built environment context. Improving the sustainability of existing housing stock is a major challenge facing the UK social housing sector. There is a lack of support to navigate the growing and often incongruent information relating to sustainable development and how to operationalise it. The problem is twofold; first, the current (single criterion) condition-based approach to maintenance planning constrains asset managers and does not fully address the social, environmental and economic aspects of sustainability. Second, the toolkits available for assessing the sustainability of housing are often generic and are time consuming and expensive to implement.
Design/methodology/approach
This paper reports the findings of a participatory research project with a leading London-based housing association, using a series of landlord and tenant workshops to derive a set of attributes associated with KPIs to fully reflect the local requirements of the landlord and their interpretation of the sustainability agenda. Five KPIs are considered to be measurable, directly affected by maintenance work and independent of each other were identified by this landlord (comfort, running costs, adaptability, maintenance costs and community).
Findings
The resulting outputs, in a policy context, will provide a clear route map to social housing landlords of how to improve the sustainability of their housing stock with the additional benefits of addressing fuel poverty and carbon emission targets, whilst at the same time, help create and maintain housing in which people want to live.
Originality/value
The proposed approach is flexible enough to incorporate the individual requirements of landlords and be able to adapt to changes in government policy (local and central) in a timely, robust, transparent and inclusive format.
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Keith Jones, Api Desai, Noel Brosnan, Justine Cooper and Fuad Ali
The purpose of this paper is to present results of an action research addressing climate change adaptation of selected social housing stock in the UK. Climate change continues to…
Abstract
Purpose
The purpose of this paper is to present results of an action research addressing climate change adaptation of selected social housing stock in the UK. Climate change continues to pose major challenges to those responsible for the management of built assets. The adaptation required to address long-term building performance affected by climate change rarely get prioritised above more immediate, short-term needs (general built asset management needs).
Design/methodology/approach
The study adopts an in-depth participatory action research with a London-based social landlord and integrates climate change adaptation framework and performance-based model established through author’s previous research projects.
Findings
A staged process for including adaptation measures in built asset management strategy is developed along with metrics to analyse the performance of the housing stock against climate change impact of flooding. The prioritisation of adaptation measure implementation into long-term built asset management plans was examined through cost-based appraisal.
Research limitations/implications
The research was carried out with a singular organisation, already acquainted with potential climate change impact, vulnerability and adaptive capacity assessment. The process adopted will differ for similar organisation in the sector with different settings and limited working knowledge of climate change impact assessment.
Practical implications
The paper concludes with a ten-step process developed as an aide memoir to guide social landlords through the climate change adaptation planning process.
Originality/value
In addition to the practical results from the study, the paper outlines a novel process that integrates resilience concepts, risk framing (to climate change impact) and performance management into built asset management (maintenance and refurbishment) planning.
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Keith Jones, Helen Brydson, Fuad Ali and Justine Cooper
This paper aims to explore the preparedness of a UK Registered Social Landlord (RSL) for current and future flooding. It examines the understanding of vulnerability, resilience…
Abstract
Purpose
This paper aims to explore the preparedness of a UK Registered Social Landlord (RSL) for current and future flooding. It examines the understanding of vulnerability, resilience and adaptive capacity amongst senior managers responsible for approximately 4,000 homes and tests the organisation's contingency planning against a range of flood scenarios. The paper then examines the problems of integrating future adaptation plans into built asset management strategies.
Design/methodology/approach
Analysis of existing datasets, field surveys, workshops, formal meetings, document analysis and semi-structured interviews were used to develop and test the impact of a series of flooding scenarios on the physical performance of the organisation's domestic properties and on the effectiveness of their contingency/adaptation plans.
Findings
Whilst individuals within the RSL had a broad understanding of vulnerability and resilience to flooding; and the organisation possessed the management attributes normally associated with enhanced adaptive capacity, they had misunderstood the potential flooding threats and had a false sense of security in their level of preparedness. The RSL also lacked the data to develop effective adaptation plans as part of their built asset management strategy.
Originality/value
This paper seeks to examine the vulnerability, resilience and adaptive capacity of UK social housing to climate change at the portfolio level. The paper should inform landlords, policy makers and researchers.
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This chapter is an introduction to what the author defines as central to the Art in relation to Citizenship and Education. As these are regarded as multifaceted concepts that…
Abstract
This chapter is an introduction to what the author defines as central to the Art in relation to Citizenship and Education. As these are regarded as multifaceted concepts that continually evolve and expand, diverse theoretical notions are addressed and illustrated through artistic examples. The author represents ideas, concepts and values, underpinning citizenship in Art and Art Education by posing two questions: (1) Which kinds of Art can support citizenship and in what ways? and (2) Which concepts can foster citizenship in Art and Art Education? Art and Citizenship are discussed in relation to culture and aesthetics, pointing out that Art is meaningful in a cultural context and at the same time it has the potential to engage us in transformative practices. The author contends that Art for Citizenship Education is grounded on two pillars: ‘Who I am’ and ‘Who we are’. These are analyzed and exemplified through artistic practices that are concerned with the power of image, the formation of identities and communities and diverse cultural contexts (spaces and places).
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Francine Richer and Louis Jacques Filion
Shortly before the Second World War, a woman who had never accepted her orphan status, Gabrielle Bonheur Chanel, nicknamed ‘Little Coco’ by her father and known as ‘Coco’ to her…
Abstract
Shortly before the Second World War, a woman who had never accepted her orphan status, Gabrielle Bonheur Chanel, nicknamed ‘Little Coco’ by her father and known as ‘Coco’ to her relatives, became the first women in history to build a world-class industrial empire. By 1935, Coco, a fashion designer and industry captain, was employing more than 4,000 workers and had sold more than 28,000 dresses, tailored jackets and women's suits. Born into a poor family and raised in an orphanage, she enjoyed an intense social life in Paris in the 1920s, rubbing shoulders with artists, creators and the rising stars of her time.
Thanks to her entrepreneurial skills, she was able to innovate in her methods and in her trendsetting approach to fashion design and promotion. Coco Chanel was committed and creative, had the soul of an entrepreneur and went on to become a world leader in a brand new sector combining fashion, accessories and perfumes that she would help shape. By the end of her life, she had redefined French elegance and revolutionized the way people dressed.
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Greta Ontrup and Justine Patrzek
Research on workaholism distinguishes between enthusiastic and non-enthusiastic workaholics, a typology used in many studies. Yet, the methodical foundation on which the…
Abstract
Purpose
Research on workaholism distinguishes between enthusiastic and non-enthusiastic workaholics, a typology used in many studies. Yet, the methodical foundation on which the derivation of the types is based lacks robust statistical evidence. The purpose of this paper is twofold: first, to replicate the often-cited typology of enthusiastic and non-enthusiastic workaholics (and non-workaholic subtypes), based on model-based clustering as a robust statistical technique; and second, to validate the class solution based on affective, cognitive and behavioral measures.
Design/methodology/approach
The study followed a cross-sectional design, targeting a sample of people from various fields of industries. An online questionnaire was distributed; workaholism was assessed with McMillan et al.’s (2002) Work-BAT-R scales. A total of 537 respondents’ data were analyzed.
Findings
Latent profile analysis extracted four classes, namely, enthusiastic and non-enthusiastic workaholics and relaxed and uninvolved non-workaholics. As expected, workers characterized by high enjoyment (enthusiasts and relaxed) showed higher job satisfaction and occupational self-efficacy than workers with low enjoyment (non-enthusiasts and uninvolved). Relaxed workers reported higher life satisfaction than all other classes.
Originality/value
The robust methodology applied establishes a good starting point for future studies investigating workers subtypes: the replication suggests that the workaholic subtypes might be core profiles that occur in different populations with regularity. As a next step, the replication of the typology based on alternative operationalizations of workaholism is proposed for future studies.
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Russell Abratt and Justine Cullinan
The subject areas are marketing management and brand management.
Abstract
Subject area
The subject areas are marketing management and brand management.
Study level/applicability
The study is applicable to post-graduate brand management course and post-graduate marketing management course.
Case overview
In December 2015, Justine Cullinan, station manager of 5FM – a commercial, national music-radio station – reviewed the listenership and revenue figures for the year. When she took over as station manager in October 2014, 5FM had been through a three-year period of sharply declining listenership and revenue. Since then, by growing 5FM’s online community and adjusting the station’s overall strategy, the tide of decline had slowed. 5FM’s limited marketing budget prevented it from attracting listeners through traditional marketing avenues. Cullinan wondered how she could grow audiences and revenue and forge a new way for radio to benchmark success in a world where online communities were ever more important.
Expected learning outcomes
At the end of this case, students will understand the following concepts: brand awareness; brand promise; brand communication; and brand revitalisation strategies.
Supplementary materials
Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.
Subject code
CSS: 8: Marketing
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Brett Crawford and M. Tina Dacin
In this chapter, the authors adopt a macrofoundations perspective to explore punishment within institutional theory. Institutional theorists have long focused on a single type of…
Abstract
In this chapter, the authors adopt a macrofoundations perspective to explore punishment within institutional theory. Institutional theorists have long focused on a single type of punishment – retribution – including the use of sanctions, fines, and incarceration to maintain conformity. The authors expand the types of punishment that work to uphold institutions, organized by visible and hidden, and formal and informal characteristics. The four types of punishment include (1) punishment-as-retribution; (2) punishment-as-charivari; (3) punishment-as-rehabilitation; and (4) punishment-as-vigilantism. The authors develop important connections between punishment-as-charivari, which relies on shaming efforts, and burgeoning interest in organizational stigma and social evaluations. The authors also point to informal types of punishment, including punishment-as-vigilantism, to expand the variety of actors that punish wrongdoing, including actors without the legal authority to do so. Finally, the authors detail a number of questions for each type of punishment as a means to generate a future research agenda.