Tong Yang, Jie Wu and Junming Zhang
This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but…
Abstract
Purpose
This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but also identify factors leading to dissatisfaction and further quantify improvement opportunity levels.
Design/methodology/approach
Adopting deep learning, Cross-Bidirectional Encoder Representations Transformers (BERT) model is developed to measure customer satisfaction. Furthermore, opinion mining technique is used to extract consumers’ opinions and obtain dissatisfaction factors. Furthermore, the opportunity algorithm is introduced to quantify attributes’ improvement opportunity levels. A total of 19,133 online reviews of 31 restaurants in Universal Beijing Resort are crawled to validate the framework.
Findings
Results demonstrate the superiority of Cross-BERT model compared to existing models such as sentiment lexicon-based model and Naïve Bayes. More importantly, after effectively unveiling customer dissatisfaction factors (e.g. long queuing time and taste salty), “Dish taste,” “Waiters’ attitude” and “Decoration” are identified as the three secondary attributes with the greatest improvement opportunities.
Practical implications
The proposed framework helps managers, especially in the restaurant industry, accurately understand customer satisfaction and reasons behind dissatisfaction, thereby generating efficient countermeasures. Especially, the improvement opportunity levels also benefit practitioners in efficiently allocating limited business resources.
Originality/value
This work contributes to hospitality and tourism literature by developing a comprehensive customer satisfaction analysis framework in the big data era. Moreover, to the best of the authors’ knowledge, this work is among the first to introduce opportunity algorithm to quantify service improvement benefits. The proposed Cross-BERT model also advances the methodological literature on measuring customer satisfaction.
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Yurui Xu, Liang Gao, Benshan Liu, Junming Zhang, Yanhe Zhu, Jie Zhao and Liyi Li
Compared to quad-rotor unmanned aerial vehicle (UAV), the tilting dual-rotor UAV is more prone to instability during exercises and disturbances. The purpose of this paper is using…
Abstract
Purpose
Compared to quad-rotor unmanned aerial vehicle (UAV), the tilting dual-rotor UAV is more prone to instability during exercises and disturbances. The purpose of this paper is using an active balance tail to enhance the hovering stability and motion smoothness of tilting dual-rotor UAV.
Design/methodology/approach
A balance tail is proposed and integrated into the tilting dual-rotor UAV to enhance hovering stability and motion smoothness. By strategically moving, the balance tail generates additional force and moment, which can promote the rapid stability of the UAV. Subsequently, the control strategy of the UAV is designed, and the influence of the swing of the balance tail at different installation positions with different masses on the dual-rotor UAV is analyzed through simulation. The accompany motion law and the active control, which is based on cascade Proportion Integration Differentiation (PID) control to enhance the hovering stability and motion smoothness of the UAV, are proposed.
Findings
The results demonstrate that active control has obvious adjustment effectiveness when the UAV moves to the target position or makes an emergency stop compared with the results of balance tail no swing and accompany motion.
Practical implications
The balance tail offers a straightforward means to enhance the motion smoothness of tilting dual-rotor UAV, rendering it safer and more reliable for practical applications.
Originality/value
The novelty of this works comes from the application of an active balance tail to improve the stability and motion smoothness of dual-rotor UAV.
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The emergence of artificial intelligence-generated content (AIGC) technology has markedly enhanced the capabilities of digital human content generation and natural language…
Abstract
Purpose
The emergence of artificial intelligence-generated content (AIGC) technology has markedly enhanced the capabilities of digital human content generation and natural language processing, thus further advancing the development of digital humans. To enable enterprises and governments to effectively address the challenges and opportunities arising from the rapid development of digital humans, it is imperative to understand the public opinion and discussion dynamics of digital humans.
Design/methodology/approach
This study initially analyzed the trends and distribution patterns of public attention to digital humans. By utilizing word cloud technology, we explored the primary focal points of public interest and conducted a topic analysis using latent Dirichlet allocation (LDA) techniques. Subsequently, content analysis was conducted on the popular application domains of digital humans. Finally, this study examined the influence of user characteristics on emotional scores toward digital humans and the presence of differences in focus across user groups.
Findings
The results indicate a sustained increase in public attention toward digital humans, accompanied by notable geographic disparities in the distribution of discussions. Discussions on Weibo are primarily focused on four domains, whereas areas within the digital human application domain that provoke widespread discussion include live streaming, service, cultural entertainment and digital avatars. Significant impacts of user characteristics on sentiment scores were observed, revealing divergent focal points of interest among different user groups toward digital humans.
Originality/value
Through the deep analysis of Weibo data, this study offers new insights into the digital human industry, enabling governments and businesses to understand industry trends and develop targeted digital human customization strategies based on customer characteristics.
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Junming Xu, Yanmin Jia and Dongwei Liang
Prefabricated pier technology has the advantages of quick construction time, relatively little traffic interference and relatively small environmental impact. However, its…
Abstract
Purpose
Prefabricated pier technology has the advantages of quick construction time, relatively little traffic interference and relatively small environmental impact. However, its applicability under earthquake conditions is not yet fully understood. The seismic performance and influence parameters of a prefabricated concrete pier connected by embedded grouting sleeve (GS) in a pile cap are investigated in this study.
Design/methodology/approach
Two prefabricated pier scale model specimens with different reinforcement anchorage lengths and two comparative cast-in-place (CIP) pier model specimens are designed and manufactured for a seismic simulation shaking table. With the continuous increase of input ground motion strength, the changes in basic dynamic characteristics, damage development, acceleration and displacement variation laws, and pier bottom strain responses are compared among the specimen. The finite element software ABAQUS is used to simulate the test pier.
Findings
The crack location of the two prefabricated pier specimens is almost the same as that of the CIP pier specimens; CIP pier specimens show more penetrated cracks than prefabricated pier specimens, as well as an earlier crack penetration time. The acceleration, displacement and strain response of the CIP pier specimens are more affected by earthquake activity than those of the prefabricated pier specimens. The acceleration, displacement and strain responses of the two prefabricated piers are nearly identical. The finite element results are in close agreement with the acceleration and displacement response data collected from the test, which verifies the feasibility of the finite element model established in ABAQUS.
Originality/value
A GS connection method is adopted for the prefabricated pier, and on the premise of meeting the minimum reinforcement anchorage length required by the code, this study explores the influences of different reinforcement anchorage lengths on the seismic performance of prefabricated piers in high-intensity areas. A shaking table loading test is used to simulate the real changes of the structure under the earthquake. This work may provide a valuable reference for the design and seismic performance analysis of prefabricated pier, particularly in terms of seismic stability.
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Muhammad Usman, Muhammad Abubakkar Siddique, Muhammad Abdul Majid Makki, Ammar Ali Gull, Ali Dardour and Junming Yin
In this paper, the authors investigate whether an independent and gender-diverse compensation committee strengthens the relationship between top managers' pay and firm performance…
Abstract
Purpose
In this paper, the authors investigate whether an independent and gender-diverse compensation committee strengthens the relationship between top managers' pay and firm performance in Chinese companies. The authors also investigate whether the independent compensation committee composed of all male directors is effective in designing the optimal contract for executives.
Design/methodology/approach
The authors use data from A-share listed companies on the Shenzhen and Shanghai stock exchanges from 2005 to 2015. As a baseline methodology, the authors use pooled ordinary least square (OLS) regression to draw inferences. In addition, cluster OLS regression, two-stage least square regression, the two-stage Heckman test and the propensity score matching method are also used to control for endogeneity issues.
Findings
The authors find evidence that an independent or gender-diverse compensation committee strengthens the link between top managers' pay and firm performance; that the presence of a woman on the compensation committee enhances the positive influence of committee independence on this relationship; that a compensation committee's independence or gender diversity is more effective in designing top managers' compensation in legal-person-controlled firms than they are in state-controlled firms; that gender diversity on the compensation committee is negatively associated with top managers' total pay; and that an independent compensation committee pays top managers more.
Practical implications
The study results highlight the role of an independent compensation committee in designing optimal contracts for top managers. The authors provide empirical evidence that a woman on the compensation committee strengthens its objectivity in determining top managers' compensation. The study finding supports regulatory bodies' recommendations regarding independent and women directors.
Social implications
The study findings contribute to the recent debate about gender equality around the globe. Given the discrimination against women, many regulatory bodies mandate a quota for women on corporate boards. The study findings support the regulatory bodies' recommendations by highlighting the economic benefit of having women in top management positions.
Originality/value
This study contributes to literature by investigating the largely overlooked questions of whether having a gender-diverse or independent compensation committee strengthens the relationship between top managers' pay and firm performance; whether an independent compensation committee is more efficient in setting executives' pay when it is gender-diverse; and whether the effect of independent directors and female directors on top managers' compensation varies based on the firm's ownership structure. Overall, the main contribution of the study is that the authors provide robust empirical evidence in support of the managerial power axiom.
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Baohua Yang, Junming Jiang and Jinshuai Zhao
The purpose of this study is to construct a gray relational model based on information diffusion to avoid rank reversal when the available decision information is insufficient, or…
Abstract
Purpose
The purpose of this study is to construct a gray relational model based on information diffusion to avoid rank reversal when the available decision information is insufficient, or the decision objects vary.
Design/methodology/approach
Considering that the sample dependence of the ideal sequence selection in gray relational decision-making is based on case sampling, which causes the phenomenon of rank reversal, this study designs an ideal point diffusion method based on the development trend and distribution skewness of the sample information. In this method, a gray relational model for sample classification is constructed using a virtual-ideal sequence. Subsequently, an optimization model is established to obtain the criteria weights and classification radius values that minimize the deviation between the comprehensive relational degree of the classification object and the critical value.
Findings
The rank-reversal problem in gray relational models could drive decision-makers away from using this method. The results of this study demonstrate that the proposed gray relational model based on information diffusion and virtual-ideal sequencing can effectively avoid rank reversal. The method is applied to classify 31 brownfield redevelopment projects based on available interval gray information. The case analysis verifies the rationality and feasibility of the model.
Originality/value
This study proposes a robust method for ideal point choice when the decision information is limited or dynamic. This method can reduce the influence of ideal sequence changes in gray relational models on decision-making results considerably better than other approaches.
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Jun Wu, Yingli Pan and Qi Zhu
– The purpose of this paper is to identify the determinants for currency internationalization and forecast the potential of RMB as an international reserve currency.
Abstract
Purpose
The purpose of this paper is to identify the determinants for currency internationalization and forecast the potential of RMB as an international reserve currency.
Design/methodology/approach
This paper performs linear or non-linear regressions of the shares of eight major international reserve currencies as the reserve assets in global central banks on the macro economic and financial variables of their corresponding countries to identify the determinants for their international positions, and conducts an “counter-factual simulation” for the potential of RMB as an international reserve currency.
Findings
This paper finds that the economic size and the “network externalities” are the most important determinants for the international status of a reserve currency; that exchange rate volatility has negative impacts; the conditions for the RMB internationalization are basically available. The simulation for the potential of RMB as an international reserve currency reveals that the international role of RMB could surpass that of the Japanese Yen and the British Pound, and get close to Euro in the coming 15 years. Based on the empirical evidence, this paper suggests a promoting strategy for RMB internationalization.
Research limitations/implications
This paper has not taken the influence of economic systemic and political factors on the process of RMB internationalization into account.
Practical implications
RMB internationalization promotion should follow the strategy of “stably create RMB international demand in the initial period and dramatically release the RMB overseas supply in the latter period” in the coming 15 years.
Originality/value
The conclusions and policy implications are from the results of the empirical analysis on the 45-year historical experience on the eight main international currencies.
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Ji Wang, Yuting Yan and Junming Li
Natural gas leak from underground pipelines could lead to serious damage and global warming, whose spreading in soil should be systematically investigated. This paper aims to…
Abstract
Purpose
Natural gas leak from underground pipelines could lead to serious damage and global warming, whose spreading in soil should be systematically investigated. This paper aims to propose a three-dimensional numerical model to analyze the methane–air transportation in soil. The results could help understand the diffusion process of natural gas in soil, which is essential for locating leak source and reducing damage after leak accident.
Design/methodology/approach
A numerical model using finite element method is proposed to simulate the methane spreading process in porous media after leaking from an underground pipe. Physical models, including fluids transportation in porous media, water evaporation and heat transfer, are taken into account. The numerical results are compared with experimental data to validate the reliability of the simulation model. The effects of methane leaking direction, non-uniform soil porosity, leaking pressure and convective mass transfer coefficient on ground surface are analyzed.
Findings
The methane mole fraction distribution in soil is significantly affected by the leaking direction. Horizontally and vertically non-uniform soil porosity has a stronger effect. Increasing leaking pressure causes increasing methane mole flux and flow rate on the ground surface.
Originality/value
Most existing gas diffusion models in porous media are for one- or two-dimensional simulation, which is not enough for predicting three-dimensional diffusion process after natural gas leak in soil. The heat transfer between gas and soil was also neglected by most researchers, which is very important for predicting the gas-spreading process affected by the soil moisture variation because of water evaporation. In this paper, a three-dimensional numerical model is proposed to further analyze the methane–air transportation in soil using finite element method, with the presence of water evaporation and heat transfer in soil.
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Yulu Shi, Wei Bai, Junming Guo, Libin Gao, Yijian Chen, You Wu and Linqiao Liang
This paper aims to evaluate the efficiency and mechanism of three kinds of expired nitroimidazole antibiotics as corrosion inhibitor for mild steel in 1M HCl.
Abstract
Purpose
This paper aims to evaluate the efficiency and mechanism of three kinds of expired nitroimidazole antibiotics as corrosion inhibitor for mild steel in 1M HCl.
Design/methodology/approach
Evaluation was carried out by weight loss and electrochemical techniques. The surface morphology and the composition of the elements of adsorption layer are studied by scanning electron microscopy and energy dispersive spectrometer.
Findings
The experimental results reveal that the maximum value of inhibition efficiency appear at an extreme point of concentration with the increase of concentration of the inhibitors. Ornidazole has better corrosion inhibition than metronidazole but not as tinidazole. The inhibitors all act as cathodic type corrosion inhibitor. The adsorption of ornidazole, metronidazole and tinidazole on mild steel obeys Langmuir adsorption isotherm and belongs to chemisorption of electron donating. Combined with the molecular structure of the corrosion inhibitor and the experimental structure, the authors propose a detailed mechanism analysis.
Originality/value
The expired nitroimidazole antibiotics as corrosion inhibitor for mild steel in hydrochloric acid solution is first studied. It provides a way to deal with expired drugs, thereby reducing environmental pollution. The study explored the inhibition mechanism affecting by comparison different structure of three kinds of expired nitroimidazole antibiotics molecular, providing theoretical support for the preparation of the new inhibitor.
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This paper seeks to discuss the genealogical sources for Chinese immigrants as well as the settlement of Chinese in the USA and the historical evolution of Chinese names, their…
Abstract
Purpose
This paper seeks to discuss the genealogical sources for Chinese immigrants as well as the settlement of Chinese in the USA and the historical evolution of Chinese names, their origins, arrangement and development. It aims to cover the origins of various classes of Chinese surnames, followed by the content description of a traditional genealogical book for jiapu.
Design/methodology/approach
The paper researches the various ways that a Chinese person can find out about their ancestry.
Findings
The paper reveals the roles of libraries, including serving the needs of patrons interested in genealogical research, preserving and interpreting information through oral and family history projects and collaborating with other libraries through interlibrary loan, document delivery, library consortia, collection management and international resource‐sharing.
Research limitations/implications
The study provides information on where and how to locate the genealogical resources for researching the genealogy of a Chinese family.
Originality/value
The paper analyzes the value of genealogical research as a documentary source for population history, life expectancy in a clan, marriages and family connections, as well as lineage organizations and inter‐lineage relations.