Jung Cheol Shin, Rae Soo Park and Jay M. Chung
This paper reviews the history of OCIO (outsourced chief investment officer) and surveys the critical success factors of OCIO business in Korea. The market size of OCIO business…
Abstract
This paper reviews the history of OCIO (outsourced chief investment officer) and surveys the critical success factors of OCIO business in Korea. The market size of OCIO business in Korea has rapidly grown up, and the asset management for the retirement pension fund is expected to be the blue ocean for OCIO business. Survey study for OCIO business shows that the main interest of incumbent OCIOs and the potential candidates of Korea is the profitability, although OCIOs in the major foreign financial markets have their main interest in the risk management and/or the effectiveness of in-house supports. This result suggests that the potential OCIOs who prepare the entrance to the OCIO business should consider the needs and/or the purpose of the OCIO adopters and their practical constraints. OCIOs should develop their own unique professional field rather than the general expertise. Also, the Korean financial regulator is supposed to introduce the financial institutions specialized in OCIO business only.
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Jung Cheol Shin, Futao Huang and Angela Yung Chi Hou
This chapter outlines the academic training and career characteristics of institutional leaders (presidents) in three higher education systems in East Asia. These three systems…
Abstract
This chapter outlines the academic training and career characteristics of institutional leaders (presidents) in three higher education systems in East Asia. These three systems have a large share of private universities, have experienced rapid massification during the last four decades, achieved a global reputation, and have experienced managerial governance since the 1990s. University presidents are elected through faculty voting in most national universities while it is optional for private universities. This chapter uncovers how these three countries differ and are similar in terms of their institutional leaders' training and career development before they were appointed as university president. We found that university presidents are “old” and “male” in these three countries. In addition, their academic disciplines are balanced between hard and soft disciplines. A large number of university presidents are drawn from alumni members in Korea and Japan while this is a relatively uncommon in Taiwan. Their international experience is relatively high in Korea and Taiwan while it is low in Japan. Most university presidents have prior experience in senior leadership positions in Taiwan but much less so in Japan and Korea. Faculty members in Taiwan perceive their senior managers to be more competent than faculty in Japan and Korea.
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Hiep-Hung Pham, Thanh-Thao Thi Phan, Oanh Pham, Trung Tien Nguyen, Van-An Le Nguyen, Minh-Trang Do and Anh Tuan Nguyen
This study aims to investigate the trend of research on universities and accountability (UAA) in Southeast Asian (SEA) countries.
Abstract
Purpose
This study aims to investigate the trend of research on universities and accountability (UAA) in Southeast Asian (SEA) countries.
Design/methodology/approach
A total of 115 journal articles, conference papers, books and book chapters were obtained from the Scopus database spanning the years 1996–2023. These documents were subsequently analyzed using bibliometric methods.
Findings
The majority of UAA in SEA documents were published between 2007 and 2023 (106 documents, 92.19%). Scholars from both SEA countries and outside the region, particularly Australia, co-authored UAA in SEA documents. While scholars from Vietnam contributed the highest number of UAA in SEA publications (30 documents), scholars from Australia received the highest number of citations (878 citations). Collaboration between Vietnam and Australia emerged as the most productive partnership in conducting studies on UAA in SEA. Additionally, UAA in SEA documents were published not only in education-related outlets but also in other sectors, particularly in public policy. Furthermore, studies on UAA in different countries exhibited both similar and dissimilar interest keywords.
Originality/value
This study represents the first bibliometric analysis focusing on UAA in SEA literature. The insights and implications derived from this study are valuable for future researchers, university leaders and policymakers.
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Jungwon Lee, Ohsung Kim and Cheol Park
The purpose of this study is to analyze the nonlinear effects of corporate philanthropy on the responses of both internal and external stakeholders as well as its impact on…
Abstract
Purpose
The purpose of this study is to analyze the nonlinear effects of corporate philanthropy on the responses of both internal and external stakeholders as well as its impact on corporate financial performance.
Design/methodology/approach
Based on the stakeholder theory, the authors developed a conceptual model to examine the nonlinear effects of corporate philanthropy on company performance. For the empirical analysis, data from 397 company-years was analyzed using a using a Heckman two-stage model. The robustness of the findings was also confirmed through panel regression analysis.
Findings
The study revealed a linear relationship between corporate reputation and corporate philanthropy, whereas job satisfaction exhibited a nonlinear relationship with corporate philanthropy.
Originality/value
This research bridges the gap in extant literature by scrutinizing the nonlinear associations between corporate philanthropy and financial performance. Additionally, it addresses an emerging scholarly demand to uncover the “dark side” of corporate philanthropy through an investigation into its adverse impacts on employee satisfaction. Moreover, the study augments existing understandings of stakeholder theory and corporate philanthropy, positing that the influence of corporate philanthropy, as conceptualized through stakeholder theory, hinges on perceived fairness in multilateral relationships.
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The authors investigated the effects of the characteristics of reviews, reviewers and corporate factors on review helpfulness and assessed the role of culture in moderating these…
Abstract
Purpose
The authors investigated the effects of the characteristics of reviews, reviewers and corporate factors on review helpfulness and assessed the role of culture in moderating these relationships.
Design/methodology/approach
A research model was established based on the elaboration likelihood and information adoption models. To empirically analyze this research model, 10,611 TripAdvisor reviews from 9 countries were collected. In addition, a zero-inflated negative binomial model and multilevel analysis were employed in consideration of the data characteristics.
Findings
The results revealed that review depth had a positive effect on review helpfulness, and review ratings and reviewer expertise had a negative effect. As a corporate characteristic, hotel size had a negative effect on review helpfulness. In addition, the effects of review rating, reviewer expertise and hotel rating exhibited significant differences based on the moderating effects of uncertainty avoidance and power distance level.
Originality/value
The results of this study expand the review helpfulness literature by explaining the inconsistent findings of previous studies via cultural theory. In addition, past research in this field has mainly focused on analyzing only review and reviewer characteristics, while this study demonstrated that company size negatively affects review helpfulness based on the signaling theory. Finally, this study contributes to cultural comparison literature by discovering that the processing of review information by consumers differs according to their cultural background.
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This paper, in face of the increasing interconnectivity between local and global, has attempted to retrospect the critical moment of Korean society under Tae‐woo Rho (1988–93…
Abstract
This paper, in face of the increasing interconnectivity between local and global, has attempted to retrospect the critical moment of Korean society under Tae‐woo Rho (1988–93) regime, in which Korea struggled for fundamental reforms of the earlier centrally controlled state system through economic rationalization and labor flexibilization. During that juncture of Korean history, neo‐liberalization under the influence of Fordian decline was a governing theme behind the Korean economy's policy formation as well as labor agenda. This reliance of government on the neo‐liberal pillar has made an impact on the subsequent leaderships under Young Sam Kim (1993–1998) and Dae Jung Kim (1998‐present). After briefly reviewing the major aspect of Korean economy and labor problems surrounding the financial crisis of East Asia around 1998, the international influence of Fordian decline and neo‐liberalization as a Korean alternative has been discussed.
This research attempted to examine differences in Internet usage, Internet innovativeness, perceived risks of Internet buying, and Internet buying behaviors between Korea and…
Abstract
This research attempted to examine differences in Internet usage, Internet innovativeness, perceived risks of Internet buying, and Internet buying behaviors between Korea and America, and to identify a model for factors influencing Internet buying behavior, explained by Internet usage, perceived risks, and innovativeness on a cross‐cultural basis. Results showed that there were significant differences in Internet usage and the perceived risks of Internet shopping, but no significant differences in Internet buying intentions or online buying experience between Korean and American consumers. Nonetheless, analyzing a regression model of factors influencing Internet buying behavior, and cultural differences in effects of Internet usage and perceived risks on Internet buying behavior were found. While there were main effects of Internet usage and perceived risk on Internet buying behavior, these effects were weaker or even opposite to those related to Korean samples. The implications of the study are discussed and further research was suggested.
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Hansol Hwang, Won-Moo Hur, Yuhyung Shin and Youngjin Kim
Due to volatile changes and crises in the business environment, frontline service employees (FSEs) are faced with increasing work stressors in the new service marketplace. Of…
Abstract
Purpose
Due to volatile changes and crises in the business environment, frontline service employees (FSEs) are faced with increasing work stressors in the new service marketplace. Of these, customer incivility has been found to negatively affect their work outcomes. This study aims to examine the moderating effect of experiencing an imminent environmental crisis (i.e. the COVID-19 pandemic) on the relationship between customer incivility, work engagement and job crafting, using pre- and postpandemic samples.
Design/methodology/approach
The authors administered two-wave surveys to 276 FSEs (prepandemic sample) in July and October 2019 and to 301 FSEs (postpandemic sample) in March and April 2020.
Findings
Moderation analyses showed that the relationship between customer incivility, work engagement and job crafting varied between FSEs who experienced the pandemic and those who did not; the relationship was stronger for the postpandemic than the prepandemic sample. There was a positive relationship between work engagement and job crafting; it was weaker for the postpandemic sample.
Research limitations/implications
The deleterious effect of customer incivility exacerbated after the onset of the COVID-19 pandemic; however, the authors did not explore why the pandemic aggravated the negative effect. The mechanism underlying the moderating effect of the pandemic and the effect of more diverse types of incivility should be explored in future research.
Practical implications
It is critical to provide FSEs with instrumental and emotional support to cope with the crisis brought on by the pandemic. Service organizations must monitor customers’ uncivil behaviors to identify their causes and develop interventions to improve service quality. Furthermore, service organizations are advised to enhance the coping capabilities of FSEs by using diverse interventions, such as emotion regulation training, debriefing sessions, short breaks and job crafting.
Originality/value
To the best of the authors’ knowledge, this study is the first to reveal the moderating effect of the pandemic on the relationships between customer incivility, work engagement and job crafting, using pre- and postpandemic samples. This study offers necessary insights to improve FSEs’ engagement at work and enhance their job crafting in the new service marketplace.
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Cheol Park, Jongkun Jun and Thaemin Lee
This study examined the antecedents and consequences of intensity of SNS use in a cross-cultural context. The purpose of this paper is to examine the impacts of three IT-related…
Abstract
Purpose
This study examined the antecedents and consequences of intensity of SNS use in a cross-cultural context. The purpose of this paper is to examine the impacts of three IT-related consumer characteristics – privacy concern, consumer innovativeness and propensity to share information – on the use of social networking sites (SNS) and examine if there are cross-national differences in the relationships between consumer characteristics and SNS use.
Design/methodology/approach
The authors developed and tested a structural equation model including consumer characteristics related to SNS usage, by using survey data of 977 SNS users in Korea and the US.
Findings
Consumer innovativeness, propensity to share information and privacy concern affected intensity of SNS use and the usage of SNS enabled social capital. In addition, the effects of innovativeness and privacy concern on the intensity of SNS use were greater in the US sample than in the Korean sample. People in the culture of high peer pressure and herding behavior tend to expect more reciprocity in social surveillance, especially among in-group members because they are interested in tracking others in the group. This tendency might alleviate the negative impact of privacy concern on the intensity of SNS use. The positive impact of innovativeness on the intensity of SNS use was alleviated in the collectivism culture. This is maybe because the imitation factor predicts the adoption behavior better than the innovation factor in the collectivism culture.
Research limitations/implications
Despite several notable contributions, this study has a few limitations, which may be overcome by further research. First, this study did not considered many other personality variables. Second, most measurements were retrospective, depending on the respondents’ memory of past shopping behavior. Third, an experimental study will be needed to obtain more accurate effects of the antecedents on the intensity of SNS use in the next stage. Fourth, there are sample limitations in the study. Although this study has some limitations, it also provides very meaningful implications. For example, both the positive impact of innovativeness and the negative impact of privacy concerns on the intensity of SNS use were alleviated in the collectivistic culture.
Practical implications
This finding implies that SNS in the collective culture should focus more on group behavior than individual behavior in order to promote SNS use. In addition, it is an effective strategy to emphasize the innovative function of SNS in individualism culture. As privacy concern is not big problem of SNS usage in collectivism culture, it is an effective strategy to stimulate the needs of in-group surveillance.
Originality/value
The study contributes to the literature examining cross-cultural influence on SNS use. The study presents how consumer characteristics interact with culture in order to explain the intensity of SNS use.