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The purpose of this paper is to review viable biometric technologies and examine their applicability in the hospitality and tourism businesses.

First, the different types of biometrics in the market with their advantages and disadvantages are reviewed, followed by a discussion of current applications within the hospitality and tourism sector.

Potential business impacts of biometrics are identified such as increased consumer convenience, operational efficiency, and security. Meanwhile, despite its great benefits, consumers' privacy concerns that are raised during biometric data collection and management processes may keep the technology from realizing its full potential.

The paper only presents a glimpse of what may be done with the technology, as the potential extent of its usage is bound only by management's imagination while the possibilities that the technology brings to industry may be numerous.

Hospitality and tourism companies must have clear goals and logical approaches for usage and implementation of biometric technologies. They also need to be acutely aware of any privacy, guest perceptions, attitude towards, and trust factors that may surround the usage of biometric technologies. Moreover, corporate responsibility and ethical usage of the information obtained from biometrics may influence guest willingness to use the technology.

The paper has value in that there has been a lack of research on the impact of biometrics on the service industry, as well as user concerns towards the technology, rather than system development.

The purpose of this paper is to identify whether travel and tourism related web sites derive a certain personality type.

This study employed the ten‐item personality inventory (TIPI) measure to assess personality dimensions of 188 tourism web sites including airlines, hotels, cruise lines, casinos, restaurants, and government funded travel web sites. Data analysis of 413 cases was conducted through mean comparisons and ANOVA.

Data identified web sites representing different segments of the hospitality and tourism industries do vary in relation to online personalities. More specifically, web sites for venues such as casinos were represented as extraverted while lodging web sites were deemed more conscientious.

While this study aimed to identify web site personalities of businesses within the tourism segment, not all categories were represented. Furthermore, response choices were limited only 20 of the personality objectives from the TIPI personality scale were examined.

This study demonstrated different personality characteristics are represented through tourism web sites, indicating providers may need to focus their web presence in a manner which engages potential travellers based on such features.

This paper adds to the body of scholarly research related to TIPI and further demonstrates consumer awareness and preference for web sites which augment their personality.

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.

This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.

The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.

To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.