Julie M. Chapman, Charlcie Pettway and Michelle White
Although Odum Library has had a strong instruction program for many years, it has lacked any form of evaluation other than statistics. The Odum Library Instruction Team made…
Abstract
Although Odum Library has had a strong instruction program for many years, it has lacked any form of evaluation other than statistics. The Odum Library Instruction Team made creation of such an evaluation system a high priority last year and devised tools that could assess many aspects of instruction. The tools created included end‐of‐class surveys for measuring student satisfaction, self‐evaluation forms, peer‐evaluation forms for constructive feedback, and class‐specific evaluation forms. Once these tools were in place, the Instruction Team needed a way to organize and analyze the information; after a review of literature and materials from the ACRL Institute for Information Literacy, a program portfolio was devised. The purpose of the portfolio, items included in the portfolio, selling the portfolio to the entire Reference Team, and tips for creating a portfolio are discussed.
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Schools are placed in ‘special measures’ in England if they are deemed to be under performing by failing to provide their pupils with an acceptable standard of education. This…
Abstract
Schools are placed in ‘special measures’ in England if they are deemed to be under performing by failing to provide their pupils with an acceptable standard of education. This chapter explores one female headteacher’s emotional experiences as she coped in difficult circumstances during an intense period of scrutiny as she led her staff towards school improvement and out of special measures. The headteacher regulated and utilised her emotions intelligently to deliberately enhance the performance of others at work and in doing so she addressed and changed the localised culture of the school. Data are drawn from a series of interviews with the headteacher and her self-reported responses to an ‘EQ Map’ (Cooper & Sawaf, 1997). Using the EQ Map as the conceptual framework, findings show a sense of work satisfaction emerged as a result of tackling challenging situations. An increased awareness of one’s emotions led to being mindful regarding the emotional state of others, as the headteacher sought opportunities to bring about school improvement and address challenges presented by being placed in special measures. A distinctive list of 21 key features of emotional management emerged from the scales of the EQ Map capturing a model in relation to coping under internal and external pressures.
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Julie Henderson, Annabelle M. Wilson, Trevor Webb, Dean McCullum, Samantha B. Meyer, John Coveney and Paul R. Ward
The purpose of this paper is to explore the views of journalists, food regulators and the food industry representatives on the impact of social media on communication about food…
Abstract
Purpose
The purpose of this paper is to explore the views of journalists, food regulators and the food industry representatives on the impact of social media on communication about food risk. The authors identify how journalists/media actors use social media in identifying and creating news stories arguing that food regulators need to maintain a social media presence to ensure that accurate information about food safety is disseminated via social media.
Design/methodology/approach
Data were collected through 105 semi-structured interviews.
Findings
While food regulators and representatives of the food industry identify advantages of social media including two-way communication and speed of transmission of information, they maintain concerns about information provided via social media fearing the potential for loss of control of the information and sensationalism. There is evidence, however, that media actors use social media to identify food stories, to find sources, gauge public opinion and to provide a human interest angle.
Practical implications
While there are commonalities between the three groups, concerns with social media reflect professional roles. Food regulators need to be aware of how media actors use social media and maintain a social media presence. Further, they need to monitor other sources to maintain consumer trust.
Originality/value
This paper adds to public debate through comparing the perspectives of the three groups of respondents each that have their own agendas which impact how they interact with and use social media.
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Purpose: This study is concerned with media representation of crime in the Israeli press. It examines the pattern of offenses reported in two daily newspapers of seemingly…
Abstract
Purpose: This study is concerned with media representation of crime in the Israeli press. It examines the pattern of offenses reported in two daily newspapers of seemingly different characteristics, the “elitist” Haaretz and the “popular” Israel Hayom. Methodology/approach: Crime reports appeared in the news pages during November 2016 were content analyzed in both newspapers by using a coding scheme, which operationalized several variables relating to type of crime, characteristics of offenders and victims, and court proceedings. Findings: Violent and sex offenses featured disproportionately in the news reports in both newspapers, while conventional property offenses were under-reported relative to their prevalence in official crime statistics. In terms of the characteristics of offenders and victims, the vast majority of offenders portrayed in crime stories were adult Jewish males. Women were more likely to appear as victims of crime rather than perpetrators, and more likely to appear as victims of sex offenses rather than other offenses. Research limitations: This study was based on an analysis of crime stories which appeared in two newspapers during one-month period of time. Future research should extend the sample size and collect data from a longer period of time and from additional media outlets. Originality/value: Media coverage of crime stories has not yet been researched in Israel. Beyond the interest in the Israeli case or the potential contribution to comparative global knowledge, the value of the study may lie in expanding the lens of scholarship of media’s construction of crime.
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Elvira Bolat, Julie Robson, Kokho Jason Sit, Shannon Birch-Chapman, Samreen Ashraf, Juliet Memery and Caroline Jackson
This paper aims to understand consumers’ response to the trust repair mechanisms adopted by corporate brands in a service sector context following prominent trust damaging…
Abstract
Purpose
This paper aims to understand consumers’ response to the trust repair mechanisms adopted by corporate brands in a service sector context following prominent trust damaging organizational transgressions.
Design/methodology/approach
Adopting a qualitative approach, six focus group discussions are used to investigate three high-profile consumer trust erosion cases within the service sector.
Findings
Consumer trust varies by context. Despite the severity of trust damage, corporate brands can recover trust towards their brands amongst consumers not directly affected by transgressions. Not all trust repair mechanisms are equally applicable to all service contexts, and re-branding could be used as a trust repair mechanism. Corporate brands in the service sector should focus on sense-making, relational approaches and transparency. Orchestration of trust repair mechanisms needs to be integrated within the trust rehabilitation processes.
Research limitations/implications
This study illustrates it is important to reconsider trust repair processes to accommodate context and integrate post-transgression consumer research.
Practical implications
Successful corporate brand rehabilitation of consumer trust requires examination of the trustworthiness dimensions consumers express before and after the transgression to select the most appropriate trust repair mechanisms. Findings suggest organizations also have preventative trust repair management programs.
Originality/value
This research is the first to empirically apply the conceptual framework of Bachmann et al. (2015) to explore consumer responses to the trust repair mechanisms adopted by corporate brands by context.
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Emma Tonkin, Annabelle M. Wilson, John Coveney, Julie Henderson, Samantha B. Meyer, Mary Brigid McCarthy, Seamus O’Reilly, Michael Calnan, Aileen McGloin, Edel Kelly and Paul Ward
The purpose of this paper is to compare the perspectives of actors who contribute to trust in the food system in four high income countries which have diverse food incident…
Abstract
Purpose
The purpose of this paper is to compare the perspectives of actors who contribute to trust in the food system in four high income countries which have diverse food incident histories: Australia, New Zealand (NZ), the United Kingdom (UK) and the Island of Ireland (IOI), focussing on their communication with the public, and their approach to food system interrelationships.
Design/methodology/approach
Data were collected in two separate studies: the first in Australia, NZ and the UK (Study 1); and the second on the IOI (Study 2). In-depth interviews were conducted with media, food industry and food regulatory actors across the four regions (n=105, Study 1; n=50, Study 2). Analysis focussed on identifying similarities and differences in the perspectives of actors from the four regions regarding the key themes of communication with the public, and relationships between media, industry and regulators.
Findings
While there were many similarities in the way food system actors from the four regions discussed (re)building trust in the context of a food incident, their perceptions differed in a number of critical ways regarding food system actor use of social media, and the attitudes and approaches towards relationships between food system actors.
Originality/value
This paper outlines opportunities for the regions studied to learn from each other when looking for practical strategies to maximise consumer trust in the food system, particularly relating to the use of social media and attitudes towards role definition in industry–regulator relationships.
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Julie Mitchell and Kari Marken
Situated within the Irving K. Barber Learning Centre at the University of British Columbia (UBC) in Vancouver, Canada, the Chapman Learning Commons (CLC) has been offering…
Abstract
Situated within the Irving K. Barber Learning Centre at the University of British Columbia (UBC) in Vancouver, Canada, the Chapman Learning Commons (CLC) has been offering academic transition and learning support programs targeted to first year students since 2002. A recent addition to our suite of services is the Profs-in-Commons program which invites faculty members to conduct their office hours and host events in the CLC. The program has been an important initiative for the Learning Commons and the UBC campus community because it encourages student–faculty interaction outside of the classroom; it increases student’s attendance in course-based office hours – hosted by faculty members and it leverages the status of libraries as neutral, collaborative, and community-oriented learning spaces. The program is grounded in student engagement research consistently showing that students’ transition to university is greatly enhanced when they foster academic connections with faculty members. Profs-in-Commons also responds to research into best practices for how to support student transition to university academic environments. This chapter will elaborate on the theoretical foundations of the Profs-in-Commons program, share how the UBC-Vancouver Profs-in-Commons program was initiated and is sustained, and discuss the program’s benefits and challenges.