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Article
Publication date: 11 April 2023

Souvick Ghosh, Julie Gogoi and Kristen Chua

Turn-taking is beneficial to conversational search success, but the increase in turns and time can also increase the cognitive load of the user. Therefore, in this research paper…

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Abstract

Purpose

Turn-taking is beneficial to conversational search success, but the increase in turns and time can also increase the cognitive load of the user. Therefore, in this research paper, the authors view conversational search sessions through the lens of economic theory and use the economic models of search to analyze the various costs and benefits of information-seeking interactions.

Design/methodology/approach

First, the authors built a cost-benefit model for conversational search sessions by defining action types and performing an intellectual mapping of actual sessions into sequences of these actions (using thematic analyses). The authors used the hypothesized cost and benefit actions (obtained from the user-system dialogs), along with the number of turns, utterances and time-related parameters, to propose the mathematical model. Next, the authors tested the model empirically by comparing the model scores to the user satisfaction and task success scores (collected through questionnaires). By representing each session as a bag of actions, the authors developed linear regression models to predict task success and user satisfaction.

Findings

Through feature analysis and significance testing, the authors identify the different parameters that contribute significantly to user satisfaction and task success scores. Error analysis shows that the model predicts task success and user satisfaction reasonably well, with the average prediction error being 0.5 for both (on a 5-point scale).

Originality/value

The authors' research is an initial step toward building a mathematical model for predicting user satisfaction and task success in conversational search sessions.

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Case study
Publication date: 20 January 2017

James Shein and Loredana Yamada

Sara Lee Corporation's acquisition binge in the 1980s and 1990s left the company with a portfolio of vastly different businesses operating independently of one another. It had…

Abstract

Sara Lee Corporation's acquisition binge in the 1980s and 1990s left the company with a portfolio of vastly different businesses operating independently of one another. It had experienced rapid top-line growth, but at the same time cash flows had declined. Sara Lee ignored both internal and external warning signs until a major transformation plan became necessary. This case examines the company's multiple turnaround attempts. The learning objective of the case is to analyze “early stage” turnaround efforts by examining how the company found itself in decline, evaluating its attempts to improve its performance, and assessing the turnaround plan.

(1) Learn to identify a specific challenging moment when reading and analyzing a turnaround plan; (2) address the implementation problems of an early stage turnaround and discuss exit options; (3) evaluate when a change of long-held beliefs and decades-long strategy by a company is warranted; (4) evaluate Sara Lee's marketing strategies in light of the disappointed retail and wholesale customers; and (5) show the similarities in traits between turnaround managers and high-growth entrepreneurs.

Details

Kellogg School of Management Cases, vol. no.
Type: Case Study
ISSN: 2474-6568
Published by: Kellogg School of Management

Keywords

Available. Open Access. Open Access
Article
Publication date: 26 November 2024

Kelsey Leonard

The purpose of this article is to untangle the influence of Linda Tuhiwai Smith’s Decolonizing Methodologies on botanical gardens, particularly in the context of commemorating 25…

318

Abstract

Purpose

The purpose of this article is to untangle the influence of Linda Tuhiwai Smith’s Decolonizing Methodologies on botanical gardens, particularly in the context of commemorating 25 years since its publication. By examining the intersections between decolonial theory and botanical practices, this article seeks to elucidate the ways in which Smith’s work has informed and inspired efforts to decolonize botanical research, conservation and education. Through a narrative review and case study analysis, this article highlights key insights, challenges and opportunities for botanical gardens to embrace decolonial practices and foster more equitable and inclusive relationships with Indigenous communities, science and knowledge systems.

Design/methodology/approach

The design and methodology of this article involve a narrative literature review and comparative case study analysis (Petticrew and Roberts, 2006; Goodrick, 2014). The review synthesizes scholarly articles, books and reports on decolonizing botanical practices, focusing on literature that stems from Indigenous science, identifies engagement strategies and advocates for systemic change within botanical institutions. Key themes and recommendations are identified and analyzed to provide insights into future directions for decolonizing botanical gardens. This approach allows for a thorough examination of current discourse and best practices in decolonial theory and botanical research, informing actionable recommendations for advancing decolonization within botanical gardens.

Findings

The findings reveal that Linda Tuhiwai Smith’s Decolonizing Methodologies has significantly influenced botanical gardens, inspiring efforts to prioritize Indigenous knowledge systems, deepen community engagement and advocate for systemic change. While progress has been made in integrating decolonial practices, challenges persist, including the need for greater institutional commitment, capacity building and accountability. However, opportunities abound for botanical gardens to continue advancing decolonization, particularly through partnerships with Indigenous communities, educational outreach and policy advocacy. Overall, the findings underscore the importance of ongoing reconciliation and action in cultivating more equitable and respectful relationships that advance principles of Indigenous data sovereignty and governance.

Research limitations/implications

While this article offers valuable insights into the influence of Linda Tuhiwai Smith’s Decolonizing Methodologies on botanical gardens, several limitations must be acknowledged. Firstly, the literature review may not document all relevant transformations undertaken by gardens to date if such initiatives are not documented in the public domain, such as institutional websites. Additionally, the review primarily focuses on English-language literature, limiting the exploration of decolonial practices for botanical gardens in non-English-speaking contexts.

Practical implications

This article holds several practical implications for botanical gardens seeking to decolonize. Firstly, by prioritizing Indigenous knowledge and deepening community engagement, botanical gardens can foster more inclusive and respectful relationships with Indigenous communities. Secondly, advocating for systemic change and policy reforms will address institutionalized inequities and recognize Indigenous People’s rights, including biocultural and intellectual property. Additionally, investing in educational outreach and capacity-building initiatives can enhance institutional and public understanding of decolonization. Overall, embracing decolonial practices can contribute to the adoption and advancement of Indigenous Data Sovereignty and the CARE Principles for Indigenous Data Governance within botanical gardens and beyond.

Social implications

This article highlights the importance of decolonizing botanical gardens for promoting justice and equity. By centering Indigenous rights to data sovereignty, such as attribution of traditional and biocultural knowledge, botanical gardens can contribute to reconciliation efforts and promote respect for Indigenous rights and sovereignty. Additionally, addressing colonial legacies and systemic inequalities within botanical institutions can advance botanical justice and help build more just and equitable societies. Moreover, this transformation also aligns with a growing legal movement recognizing the inherent rights of Nature, including plant relatives collected, stored and stewarded by botanic gardens.

Originality/value

This article contributes to the literature by exploring the intersection of decolonizing methodologies and botanic gardens, particularly in the context of Linda Tuhiwai Smith’s influential work. By synthesizing key insights and offering actionable recommendations, this review provides guidance on future directions botanic gardens can follow to advance their decolonization strategies and initiatives in furtherance of botanical justice.

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