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Article
Publication date: 5 May 2001

Julie A. Dolan and Robert N. Collender

Changes within the financial services industry have raised concerns about the ability of agricultural banks to adequately fund local rural development. To address these concerns…

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Abstract

Changes within the financial services industry have raised concerns about the ability of agricultural banks to adequately fund local rural development. To address these concerns, the Gramm‐Leach‐Bliley Act of 1999 broadened agricultural bank access to Federal Home Loan Bank (FHLB) financing. Probit analyses indicate that factors related to bank returns and risk management have been significantly associated with agricultural banks joining, and subsequently borrowing from, the Federal Home Loan Bank System.

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Article
Publication date: 14 April 2022

Andy Cook and Julie Payne

The purpose of this paper is to describe family intervention (FI) with four families in which the service user is under the care of forensic mental health services. There is a

287

Abstract

Purpose

The purpose of this paper is to describe family intervention (FI) with four families in which the service user is under the care of forensic mental health services. There is a focus on identifying how systemic practice is used or adapted in working with families who have a family member who has presented risk and caused harm.

Design/methodology/approach

Four case studies are used to provide a basis for the exploration of commonalities in practice between the cases and the utility of FI within forensic services, which have the dual purpose of promoting mental health recovery and reducing offending/risk behaviour.

Findings

Family work can be a key healing tool in the recovery journey of forensic service users and their families. An integrated systemic and psycho-educational FI approach was found to be appropriate in the cases described. Issues particular to forensic services are identified; these include the role of safety planning; the function of talking about the history of trauma in the family including the impact of offending behaviour; mediating difficult relationships between family members and professionals; and overcoming barriers to having difficult and emotive conversations.

Research limitations/implications

The absence of outcome assessments limits the findings to observational data and self-reported experiences from the authors.

Practical implications

FI can be safely and effectively used within forensic settings, facilitated by practitioners competent in working with trauma and complexity, as an integrated component of the therapeutic treatment.

Originality/value

There are recognised barriers to the provision of FI within forensic settings, with limited research regarding the application of such therapies with forensic patients and their families. This paper adds to the small pool of knowledge regarding useful applications of FI in such settings.

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Article
Publication date: 19 November 2024

Bernadette Martin, Julie Fox, Philip John Archard, Steven Lucas, Karima Susi and Michelle O’Reilly

The purpose of this paper is to report findings from a service evaluation of a training initiative in participatory practice with children and young people (CYP) for early help…

27

Abstract

Purpose

The purpose of this paper is to report findings from a service evaluation of a training initiative in participatory practice with children and young people (CYP) for early help (EH) professionals. The training was based on the Lundy model of child participation.

Design/methodology/approach

A questionnaire-based survey was undertaken of staff completing the training. Within the sample of professionals surveyed, various work contexts were represented.

Findings

Reported benefits arising from the training included increased understanding of the utility of the tenets of the Lundy model, as well as changes in practice with CYP. Barriers and issues encountered in seeking to work in a participatory way were identified in relation to time for relationship-building, resources and interprofessional and interagency working.

Originality/value

The evaluation findings provide insight into ways training in participatory practice with CYP is experienced by EH professionals. The role of networks of practitioner champions in influencing participatory practice is also addressed, as well as the interface between participatory and relationship-based practice.

Details

Journal of Children’s Services, vol. 19 no. 4
Type: Research Article
ISSN: 1746-6660

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Article
Publication date: 31 May 2019

Cara Connell, Ruth Marciniak, Lindsey I. Carey and Julie McColl

This paper aims to focus on customer engagement (CE) in the underexplored context of transactional retailing websites, providing insight into the drivers, manifestations and…

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Abstract

Purpose

This paper aims to focus on customer engagement (CE) in the underexplored context of transactional retailing websites, providing insight into the drivers, manifestations and dimensionality of the construct. The website is viewed as a collection of environmental stimuli, and focus is placed on identifying the website environmental cues that promote CE.

Design/methodology/approach

This focussed study follows an exploratory research design. A total of 22 semi-structured interviews were conducted with one segment group: over-55-year-old female online shoppers in the most commonly purchased product category online, clothing. The stimulus–organism–response model forms the theoretical framework.

Findings

The unique findings identify that product-related environmental cues drive CE on a website, suggesting that CE occurs at the level of the product, as opposed to the website.

Research limitations/implications

CE with websites exists beyond the customer–brand dyad, with the website forming the third node in a triadic relationship between customer, brand (at level of the product) and website (at level of the product-related cues).

Practical implications

This study reveals the relationship between website environmental cues and the manifestation of CE, providing managers with insight on how best to drive CE. Confirmation is provided that the website represents a vital touchpoint in the engagement journey of a retail customer.

Originality/value

Websites as a focal object for CE are markedly under-researched. This study empirically supports the relevance of considering CE in this context and reveals the influence online environments have on CE.

Details

European Journal of Marketing, vol. 53 no. 9
Type: Research Article
ISSN: 0309-0566

Keywords

Available. Open Access. Open Access
Article
Publication date: 6 May 2021

Sarah Jane Flaherty, Mary McCarthy, Alan M. Collins, Claire McCafferty and Fionnuala M. McAuliffe

Health apps offer a potential approach to support healthier food behaviours but a lack of sufficient engagement may limit effectiveness. This study aims to use a user engagement…

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Abstract

Purpose

Health apps offer a potential approach to support healthier food behaviours but a lack of sufficient engagement may limit effectiveness. This study aims to use a user engagement theoretical lens to examine the factors that influence app engagement over time and may prompt disengagement.

Design/methodology/approach

A phenomenological exploration of the lived experience was used. Women from a lower socioeconomic background (based on the occupation and employment status of the household’s primary income earner) were randomly assigned to use one of two apps for a minimum of eight weeks. Multiple data collection methods, including accompanied shops, researcher observations, interviews, participant reflective accounts and questionnaires, were used at different time-points to examine engagement. Theoretical thematic analysis was conducted to explore the engagement experience and relevant social, personal and environmental influences.

Findings

Healthy food involvement appears to drive app engagement. Changes in situational involvement may contribute to fluctuation in engagement intensity over time as the saliency of personal goals change. Negatively valenced engagement dimensions may contribute to the overall expression of engagement. A lack of congruency with personal goals or an imbalance between perceived personal investment and value was expressed as the primary reasons for disengagement.

Research limitations/implications

Situational involvement may act as a trigger of different engagement phases. There is a need to better distinguish between enduring and situational involvement in engagement research.

Practical implications

Individual characteristics may shape engagement and propensity for disengagement, which highlights the practical importance of incorporating tailored features into app design.

Originality/value

Findings broaden the current conceptualisation of engagement within the digital space and prompt a reconsideration of the role of situational involvement and negatively valenced dimensions throughout the engagement process.

Details

European Journal of Marketing, vol. 55 no. 13
Type: Research Article
ISSN: 0309-0566

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Book part
Publication date: 1 March 2021

Fiona Keegan, Elaine L. Ritch and Noreen Siddiqui

By the end of this chapter, you should be able to demonstrate an understanding of:The way in which consumers use mobile devices to engage with fashion retailers online.What…

Abstract

By the end of this chapter, you should be able to demonstrate an understanding of:

The way in which consumers use mobile devices to engage with fashion retailers online.

What external and internal stimuli can be used to engage with consumers and encourage online interaction?

The lens in with the Stimulus–Organism–Response (SOR) model is applied to understand consumer behaviour.

How marketing can used both to trigger consumption activities and to encourage more sustainable behaviours?

Details

New Perspectives on Critical Marketing and Consumer Society
Type: Book
ISBN: 978-1-83909-554-2

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Article
Publication date: 13 February 2023

Eve Bourgeois, Pierre-Luc Baril, Julie-Maude Normandin and Marie-Christine Therrien

This paper aims to provide scholars with a deep understanding of the field through the identification of strengths and weaknesses in the literature and support decision-makers in…

135

Abstract

Purpose

This paper aims to provide scholars with a deep understanding of the field through the identification of strengths and weaknesses in the literature and support decision-makers in the development of new practices in local risk management based on scientific data. The specific question in this review asks: what are the drivers and barriers to local risk management?

Design/methodology/approach

This paper provides an overview of the scientific literature produce over the past 20 years of the divers and barriers to local risk management. This paper presents a scoping review of peer-reviewed articles published between 2000 and 2019 inclusively in the fields of public policy and public administration.

Findings

This paper makes three main observations regarding the state of the literature. First, this paper finds that scholars mainly focus on single risk and certain regions of the world. Second, there is multiple approached used by the literature to study risk management at the local level. Third, little attention is given to the political context in which local risk management takes place.

Originality/value

This paper is a complete literature review of more than 500 peer-reviewed articles published in academic journals regarding risk prevention policies over the past two decades. This paper analyzed the main findings of the current literature to provide a general view of the scholarship and improve the collective understanding of risk management at the local level by providing future research avenues.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 15 no. 5
Type: Research Article
ISSN: 1759-5908

Keywords

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Book part
Publication date: 1 March 2021

Cara Connell, Ruth Marciniak and Lindsey Drylie Carey

By the end of this chapter you should be able to demonstrate an understanding of:Customer engagement (CE) as a multi-dimensional construct comprising of cognitive, affective and…

Abstract

By the end of this chapter you should be able to demonstrate an understanding of:

Customer engagement (CE) as a multi-dimensional construct comprising of cognitive, affective and behavioural dimensions leading to customer loyalty.

The digital evolutions that have led to the current omni-channel business environment prompting the need to understand the customer journey.

The concept of the ‘CE journey’ and its relationship to the customer purchase decision process and brand communication channels.

Details

New Perspectives on Critical Marketing and Consumer Society
Type: Book
ISBN: 978-1-83909-554-2

Keywords

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Article
Publication date: 2 May 2008

Julie V. Stanton and Tim J. Burkink

The purpose of this paper is to identify important elements of a strategy to facilitate small farmer participation in international supply chains for fresh produce.

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Abstract

Purpose

The purpose of this paper is to identify important elements of a strategy to facilitate small farmer participation in international supply chains for fresh produce.

Design/methodology/approach

The study employs survey data collected from a national sample of US fresh produce importers. Their concerns and suggestions regarding potential for transactions with small Mexican farmers were assessed, with factor analysis providing a thematic summary of their perspectives.

Findings

Results of the study reveal that US importers are not uniformly pessimistic about the ability of small farmers to meet their demands. On the contrary, almost one‐third said they probably would work with small farmers in the near future. In general, importers are interested in transactions in which the product meets consumer and government expectations and is grown on the buyer's terms, the grower is reliable over time, the transaction is simplified, and the grower handles transportation. Importers rate small farmers poorly on their ability to achieve the last two factors, but these are also the items rated least important to the importers. New approaches to building market capacity in small farmers are also highly valued by the importers, including government investment guarantees, and arrangements for facilitating contact between importers and growers. More traditional methods, such as cooperatives and use of brokers, were not rated as highly.

Research limitations/implications

The study relies on cross‐sectional, self‐report data from one side of the grower/importer dyad. Incorporating longitudinal data with a dyadic perspective could provide additional insight.

Originality/value

A practitioner perspective on the challenges in international fruit and vegetable supply chains, particularly as relates to developing countries, is of considerable value. Not only can governments choose improved policies for improving market readiness for the growers, but also members of supply chains themselves can identify tactics for ensuring successful transactions by enhancing coordination. The prospects for a win‐win outcome for growers and importers are improved.

Details

Supply Chain Management: An International Journal, vol. 13 no. 3
Type: Research Article
ISSN: 1359-8546

Keywords

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Book part
Publication date: 20 August 2024

Julien Doris

Since the 1980s, the Canadian federal public service has implemented employment equity legislation.1 However, the management of diversity in the workplace and its issues have…

Abstract

Since the 1980s, the Canadian federal public service has implemented employment equity legislation.1 However, the management of diversity in the workplace and its issues have undergone significant changes over the past 30 years.2 A recent 2021 directive from the Clerk of the Privy Council Office ordered that each department and agency have an accessibility, diversity, equity, and inclusion (ADEI) management strategy.3 What about the measures and strategies implemented by the federal administrations in relation to culture? Based on a field survey and institutional documentary sources, the article will deal with ADEI management at Heritage Canada and Library and Archives Canada. It will present some innovations in diversity management and put them in perspective with some recent developments in the mandate entrusted to these two institutions. It will thus highlight that the evolution of the mandate of a public cultural administration in favor of the audiences it serves can impact choices and strategies for both the employees and the organizational environment.

Details

Accessibility, Diversity, Equity and Inclusion in the Cultural Sector
Type: Book
ISBN: 978-1-83753-034-2

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