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The Turing Institute has created a specialist bibliographic database of literature in the field of Artificial Intelligence. This article describes the nature of the literature in the field of AI; the organisation of the database using the BRS/Search information retrieval software; the breakdown of the database according to type of material and age. Access is provided by dial‐up methods directly to end users. The standard native interface is described. Not only is the database a first in the field, but the subscription method for using the database is unusual as it is based on an annual payment which qualifies the subscriber not only to unlimited access to the database, but also to the document provison service of the Library, and the printed awareness services.

Building Design Partnership (BDP) the UK's largest multi‐discipline design practice, has been using the text‐retrieval package MINISIS since mid‐1987 to improve the retrieval of technical information inhouse. This has been part of a programme of improvement of BDP's information services. Following a review of BDP's information services by an external consultant in 1986, the post of Information Manager was created in early 1987. At that time there were libraries in five of the eight UK offices of BDP; but only two of those libraries had card indexes to their stock. The libraries lacked sufficient skilled staff. As BDP expanded so did the library stock and the lack of adequate indexes became problematic.

The Turing Institute has established a Library of the core publications in the field known as Artificial Intelligence (AI). In this article I will briefly describe the kinds of literature that the library is collecting, how it is indexed and controlled, and the services which are offered to library users.

The purpose of this article is to demonstrate the formation of the concept of “motivation,” as well as to share experiences and modern techniques of motivation for employees.

This article includes the results of a survey of HR professionals using the Qwoted platform.

Motivation plays a big role in the life of employees and the company. Motivated employees unknowingly become brand ambassadors and help increase the company’s brand awareness, thus helping the business to grow.

To the best of the authors’ knowledge, this article was first published in this journal.

The purpose of this paper is to highlight the potential of innovation platforms to realise SDGs targets by focussing in sustainable innovation process related to infrastructure and industrialisation.

Analysis of different policy documents, reports as well as a series of interviews and participatory processes run in 2016–2017 of the EIT Regional Innovation Scheme programme to prototype a knowledge triangle integration (KTI) index.

Preliminary findings show that EIT Climate-KIC operates as an innovation platform that mobilise resources to increases capabilities for climate innovation.

The paper contributes to a better understanding of the complexity of the efforts needed to tackle climate innovation regarding resource mobilisation for KTI processes by focussing on how platforms work in a bottom-up way.

Mechanisms and processes that consolidate local knowledge and strengthen relational assets with regards to climate innovation are important for the realisation of some of the 169 targets of the 2030 Agenda.

TIME-BASED ARCHITECTURE

METHODOLOGIES IN HOUSING RESEARCH

AT WAR WITH THE CITY

DESIGNING SOCIAL INNOVATION-PLANNING-BUILDING-EVALUATING

METHODOLOGIES IN HOUSING RESEARCH

This paper aims to explore corrupt exchange as a type of socioeconomic interaction in private–public relationships and its effects on material flow in connected private-private relationships.

The paper is based on a case study of a private–public network of an import firm in Russia. It focusses on corrupt exchange in routine interactions between the firm’s managers and officials in three regulatory authorities.

The study reveals how different types of corrupt exchange between firm managers, officials and intermediaries serve as a problem-solving tool that facilitates material flow through bureaucratic gates.

The paper contributes to the industrial marketing and purchasing research by showing how the social capital concept is useful for explicating mechanisms of socioeconomic interaction in business networks and how the interaction context conditions actors’ roles and interdependencies.

The paper raises practitioners’ awareness of corrupt exchange in business networks and enables them to anticipate and manage upcoming challenges in bureaucratic procedures.

The study shows how networks’ non-transparent and manipulative tendencies may provide favourable conditions for corruption in the business landscape.

The study provides a unique empirical insight into the socioeconomic mechanisms of corrupt exchange in business networks. It contributes theoretically by conceptualising corrupt officials as taking on the role of quasi-business actors in the personal possession of administrative authority as a resource and by using a novel conceptualisation of social capital to study private–public interaction in business networks.

The purpose of this paper is to bridge a gap in the call centre literature by considering how individual employees perceive their level of voice over workplace decisions. The inclusion of direct voice mechanisms is noteworthy as these are forms that have received much less attention vis-à-vis indirect voice.

A mixed-method approach was utilized comprising focus groups and questionnaires from over 350 respondents in nine call centres in Australia.

The most pervasive type of employee voice found across all call centres was through direct channels. The team leader was viewed as especially important in terms of employees asserting that they have some influence over workplace issues. There was evidence that the greater the number of voice mechanisms available the higher the perception of autonomy and influence over work tasks, pace of work and quality standards.

Greater consideration is needed in the voice literature at how employees perceive different mechanisms and how institutionalized and legitimate these are within organizations. There appeared to be minimal positive feedback on how union's influenced the workplace, even in unionized environments. We call for further research on how union representation and direct voice channels work together and the impact on key individual and organizational outcomes.

Employees may view the provision of multiple voice channels more favourable than any particular mechanism. The role of the team leader appears especially crucial in positive perceptions of employee voice.

Call centre environments may be changing for the better and effective team leader/employee relationships appear to be at the heart of these changes. The paper demonstrates that direct voice mechanisms dominate the case study sites and that employee perceptions of “being heard” are as important as the actual voice mechanisms.

The purpose of this study is to explore how vulnerable healthcare consumers foster social support through visual storytelling in social media in navigating healthcare consumption experiences.

This study employs a dual qualitative approach of visual and textual analysis of 180 Instagram posts from female breast cancer patients and survivors who use the platform to narrate their healthcare consumption experiences.

This study demonstrates how visual storytelling on social media normalises hidden aspects of healthcare consumption experiences through healthcare disclosures (procedural, corporeal, recovery), normalising practices (providing learning resources, cohering the illness experience, problematising mainstream recovery narratives) and enabling digital affordances, which in turn facilitates social support among vulnerable healthcare consumers.

This study highlights the potential for visual storytelling on social media to address shortcomings in the healthcare service system and contribute to societal well-being through co-creative efforts that offer real-time and customised support for vulnerable healthcare consumers.

This research highlights that visual storytelling on image-based social media offers transformative possibilities for vulnerable healthcare consumers seeking social support in negotiating the challenges of their healthcare consumption experiences.

This study presents a framework of visual storytelling for vulnerable healthcare consumers on image-based social media. Our paper offers three key contributions: that visual storytelling fosters informational and companionship social support for vulnerable healthcare consumers; recognising this occurs through normalising hidden healthcare consumption experiences; and identifying healthcare disclosures, normalising practices and enabling digital affordances as fundamental to this process.