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The purpose of this paper is to analyze whether Chinese philosophy can have positive results in long‐term training.

The paper examined its effect based on Kirkpatrick's model. The qualitative data were the interviews, observations, and documents from 2004 to 2012. The quantitative data included three questionnaires for the employees and the customers distributed in 2005, 2006, and from 2009 to 2011, with 3,601 valid ones in total.

The results show that using Chinese philosophy as training content can increase trainees' training motivation. In addition, better training motivation can bring positive reaction, learning, and motivation for transfer. Second, at the individual level, Chinese philosophy can increase the employees' motivation for transfer and workplace spirituality. Third, at the organizational level, it shows an enhancement of service quality (SQ).

First, human resource (HR) practices can take the country's cultural features into account and do not necessarily have to adopt Western management theories and practices. Second, the “best practice” can be a useful reference for HR managers in the Chinese organizational context. Finally, the training contents are not necessarily about knowledge or skills. For the service industries with intensive interaction with customers, enhancing work attitude can further increase SQ.

First, Chinese philosophy involves the concepts of business management. Second, this longitudinal research pointed out that Chinese philosophy can enhance employees' workplace spirituality; and further, it enhanced the SQ. Third, the training evaluation result is more comprehensive for it includes individual level and organizational level.

Semantic technologies are a potential approach to enhancing the use of the web of knowledge. An experiment was conducted to investigate the roles of two semantic techniques, namely concept recommendation and mind maps, for females and males This paper aims to document this research.

The study compared the searching behaviours and perceptions of searching strategies in the search environment with techniques to reveal the gender difference in the use of semantic technologies. The study further investigated how the techniques influenced female and male students' searching experiences by comparing their searching behaviours and strategies in two different environments, one developed with the semantic technologies and one without.

Although the techniques were helpful for both female and male students in improving their perceptions of searching strategies, there were gender differences in sense of disorientation, problem solving and searching patterns. In particular, the techniques facilitated females to search for information beyond similarity holes, but did not demonstrate such an effect on males. However, they supported males to organize information for better use.

The study is only a small‐scale investigation. Further studies need to be conducted with a larger sample to obtain robust evidence.

In this paper, the effects of semantic technologies are evaluated from the perspectives of education and the human factor, rather than only in terms of technical performance.