Search results

The management development market has become client‐led but it remains difficult to make sense of a saturated market. Presents an investment formula for management development which has been applied in Kent County Council.

The purpose of this paper is to offer theoretical and practical insights on the ways in which integrated thinking is observed in practice. Integrated thinking is linked to integrated reporting, and described as an attribute or capacity for senior management to constructively manage tensions between the multiple capitals (manufactured, intellectual, human, natural, social and relationship as well as financial capital) in strategy, resource allocation, performance measurement and control.

A theoretical framework is developed from the accounting and systems thinking literature, linking integrated thinking to sustainability. Soft versus hard integrated thinking approaches are applied to contrast the siloed management of sustainability with a model that focuses on relationships and broader indicators of societal health and well-being. Practical illustrations of the conceptualised framework are presented for discussion and for further empirical research.

The illustrative examples offer a diversity of corporate, government and not-for-profit viewpoints, providing evidence of both hard and soft integrated thinking in practice. Valuable insights are provided into innovative approaches that foster and make explicit the soft integrated thinking skills and map them to broader societal outcomes.

Potential problems can arise if hard integrated thinking dominates over the soft, and data required for internal management accounting purposes become narrow, linear and segregated. Routines and practices will then be based on quasi-standards, further concealing the soft integrated thinking that might be occurring within the organisation.

With theoretical roots in systems thinking, this paper contributes to the relatively underexplored area of integrated thinking in accounting for sustainability.

The purpose of this study is to explore the use of the performance measurement system as an organizational learning mechanism to support continuous improvement.

The paper reports the results of a survey of Australian organizations certified to quality standard ISO 9000.

For those respondents who consider their organization's quality program to be successful, the findings indicate that such organizations have embedded quality into the culture of the organization, and have developed performance measurement systems as an organizational learning mechanism to support the continuous improvement initiatives.

The paper highlights the need for management to ensure that the organization's management control systems are structured to support continuous improvement initiatives.

The paper explores the links between continuous improvement and organizational learning.

The purpose of this paper is to investigate the transition of the accounting systems from cash based to accrual based, in Thai public universities. The focus is on the factors both influencing and affecting the accounting change.

This study takes a quantitative approach with data collected through a mail survey to the Chief Financial Officer of each of the 78 Thai public universities. Statistical analysis included both descriptive analysis and ANOVA to analyse differences between universities.

The main catalysts for change have come from both external and internal sources. The Thai government requires public agencies to adapt their accounting practices in line with New Public Management (NPM) and university management need improved information for planning and control purposes. The most important change has been to the financial accounting system with the adoption of computerised accrual accounting practices. The major factor influencing the change process is low institutional capacity of some Thai universities which is evidenced by the lack of technological resources and staff with knowledge of private sector accounting practices. Universities that either have or intend to become autonomous have given more importance to accounting system changes; and universities that have achieved more success in the change process note the importance of external consultants, and staff having an understanding and knowledge of data requirements.

This paper adds to the literature on accounting change in the public sector in less developed countries by highlighting factors influencing accounting change and factors that can be barriers to and facilitators of change. The findings provide further evidence of the issues confronted by public agencies in developing countries adopting new accounting practices and highlights the importance of training of local staff before the change process commences. Training is critical for knowledge transfer to enable staff to gain the knowledge and skills needed to assist in the change of accounting practices.

This paper presents a contribution to the government accounting change literature by highlighting public sector agencies in a developing country, Thailand. In both developed and developing countries, public universities are now operating in an environment of decreased government funding coupled with university management taking more responsibility for financial management. This study provides an insight into the changes taking place in Thai public universities in relation to the accounting system to support this new operating environment.

The purpose of this paper is to investigate whether financial information prepared and disclosed under International Financial Reporting Standards (IFRS) has incremental value relevance vs information prepared under generally accepted accounting principles (GAAP) in Canada.

The authors employ a difference in differences methodology and estimate value relevance using: first, the adjusted R2 of regressions of stock price on book value and earnings; second, the adjusted R2 of regressions of stock returns on earnings and changes in earnings; and third, a time series incremental association return estimation. The authors use multiple models including a model similar to the Ohlson (1995) model and a modified Balachandran and Mohanram (2011) model to investigate value relevance in the period 2008-2013.

The authors provide empirical evidence, based on unique Canadian environment, that accounting information prepared and disclosed under IFRS exhibits higher price and returns value relevance than accounting information prepared previously under local GAAP. Sensitivity analyses and yearly trends regressions produce collaborating evidence.

The study provides early empirical evidence that value relevance increases in mandatory IFRS adoption, based on unique Canadian adoption. The Canadian adoption is unique because Canada: first, is the first G7 non-European country to adopt IFRS; second, had pursued a dual strategy of harmonizing with the US GAAP while supporting IFRS convergence; third, provided information environment that mitigates the problems associated with measuring the effects of IFRS adoption in the European countries where IFRS or its predecessor – international accounting standards – had permeated the reporting environment prior to the mandatory adoption in 2005; and fourth, allowed firms listed on the US exchanges to continue to use or adopt the US GAAP for financial reporting and thus, provided a group of benchmark firms drawn from the same social-political and economic environment as the treatment firms. The study clarifies prior inconsistent results from European samples.

The paper aims to develop an evaluation model of the customer satisfaction index (CSI) in an R&D organization. A conceptual framework on customer satisfaction with a probabilistic approach has been attempted based on customer requirements and expectations in compliance with the clauses of ISO 9001:2008.

A survey through a well‐designed customer feedback data sheet has been used as an effective tool for the measurement of CSI. The questionnaire was framed on the basis of the requirements of a quality management system with advice to the customer for allotting grade points on a given scale to the quality parameters. The research model has been analyzed based on a fault‐tree approach and the probability of failure of each quality parameter has been assigned on the basis of grade point average. Data analysis for the estimation of the probability of failure at a customer satisfaction level (CSL) was carried out based on the probability of failure of each quality element graded by the customers. The data were also tested through statistical inference of whether customer‐to‐customer satisfaction level differs or not.

As a result of case study analysis, 88 percent of customers are fully satisfied. This gives significant information to the management process as well as providing a guiding tool for future improvements. The analysis was carried out based on a framed questionnaire graded by the customer and the result reveals that there is no significant difference between customer satisfaction levels.

This model can be used by any organization, irrespective of the number of customers participating, as well as the number of quality parameters being assigned in the customer feedback analysis.

A literature review found that there are various approaches for evaluating a CSI. The paper describes how a newly‐applied conceptual model based on the failure of CSL in the form of a fault‐tree approach was designed and how the probability of failure of each element/parameters was assigned on the basis of a grade point average to evaluate the CSI, as well as the variation in satisfaction levels between customers being analyzed.

Traditional purchasing practices typically play a supportive role to production, but recently the purchasing function has been recognised as being capable of making significant contributions to a firm's corporate objectives through the development of strategic supplier alliances or relationships between manufacturers and their supplier networks. This study focuses on the nature and progress of strategic supplier relationships in the automotive industry. It examines the progress made towards partnership relationships by the Australian subsidiary of a major Japanese motor vehicle manufacturer. These relationships are examined using Helper's 1991 framework which classifies relationships as ‘voice’ or ‘exit’ according to the method used to resolve problems between the parties. Voice relationships arise from joint problem resolution, exit relationships arise from the threat of withdrawal by the customer. Previous research in Japan, Europe and the United States suggests that voice relationships lead to better performance than non‐voice relationships. This research was carried out at an organisational rather than an industry level, surveying the suppliers to one major motor vehicle manufacturer. It examined the extent of information exchange and commitment from the suppliers' perspective. The suppliers were classified along a continuum from voice to transitional to exit relationships on the basis of information exchange and commitment. The results indicated that from a supplier perspective fewer voice or true strategic alliances existed than the manufacturer would like, with limited progress made towards them to date. There was evidence of supplier mistrust towards the manufacturer and perceptions of unfair treatment by the manufacturer. Future development of supplier relationships will depend on the manufacturer's ability to recognise and address the current of mistrust which remains as a legacy of past practices.

The increasing use of computers as information storage devices is leading more and more publishers, data and information providers to use electronic interactive information systems (IIS) as the delivery medium for their information. These new technologies are being used in place of conventional sources such as paper and books. Further developments in the information field, such as the availability of information through telecommunications technologies and the information superhighway, are destined to increase the application and use of IIS as standard information services. Electronic and interactive information systems differ considerably from their conventional counterparts. There are many new and unique features with which the naive IIS user must contend. This paper reports on research conducted among naive users of IIS which has found significant limitations in the ways in which these users are able to access and retrieve information from electronic sources. Despite skills and knowledge in use of conventional information sources, and guided instruction, naive users of IIS were found to experience many difficulties when interacting with IIS. This paper discusses some of the problems facing naive users and suggests the need for teaching and learning within schools to address specifically information retrieval and access from electronic systems. The paper indicates key content areas that need to be considered and covered.

Despite its significance in salespeople management, salespeople expectation management has received little attention in the literature, especially in the industrial marketing literature. In response, the purpose of this study is to leverage the expectation confirmation theory to present a conceptual framework that provides an effective tool for salespeople expectation management.

This study first explores the application and strategic implications of expectation-confirmation theory in salespeople expectation management and theorizes that salespeople establish pre-expectations (expectations that are developed before joining the firm), experience multiple stages of the expectation-confirmation process throughout their sales career with a firm and – in each stage – establish either a longer-term commitment to or permanent disengagement from the firm.

A winning strategy for sales organizations is to recognize salespeople expectations and to meet or beat these expectations. Salespeople expectation management is particularly important in sales organizations that frequently find aligning sales force management strategies with organizational imperatives to be challenging.

This study extends expectation-confirmation theory by presenting a conceptual framework that: identifies the existence of pre-expectations of salespeople and their outcomes; recognizes that the expectation-confirmation process occurs across multiple stages in the salespeople’s career cycle; recognizes that the level of expectations in previous stages of one’s career cycle influences the level of expectations in subsequent stages; and conceptualizes the non-linear relationship between expectations, tenure and turnover intentions.

The multiple expectation-confirmation framework can be used for effective salespeople expectation and turnover management and may also serve as a general model of organizational interventions.