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The purpose of this study isto synthesize recent empirical research investigating memory of stressful critical incidents (both simulated and occurring in the field) among law enforcement officers.

The study used the approach of systematic state-of-the-art review.

In total, 20 studies of police and military officers show reduced detail and accuracy of high- versus low-stress incidents, especially for peripheral versus target information. Decrements in memory performance were mediated by the extent of physiological stress responses. Delayed recall accuracy was improved among officers that engaged in immediate post-incident rehearsal, including independent debriefing or reviewing body-worn camera footage.

Most studies were not found through systematic database searches, highlighting a need for broader indexing and/or open access publishing to make research more accessible.

By understanding how stress physiology enhances or interferes with memory encoding, consolidation and recall, evidence-based practices surrounding post-incident evidence gathering are recommended.

The current review addresses common public misconceptions of enhanced cognitive performance among police relative to the average citizen.

The current work draws from scientific knowledge about the pervasive influence of stress physiology on memory to inform existing practices surrounding post-incident evidence gathering among police.

Incident commanders (ICs) are senior police officials tasked with being the key operational decision-makers and leading a command team during major, critical and public order incidents (e.g. bomb threats, hostage situations and protests). Such events are often characterized by heavy time pressures and little information, requiring a highly skilled, integrated emergency response across multiple agencies and significant police planning, organizing and management. ICs must possess the necessary skills, traits and behaviors to deal with such incidents and their challenges. Therefore, the purpose of this study is to identify the competencies of ICs.

We conducted a thematic analysis of thirty-eight (n = 38) in-depth interviews with police personnel who have professional experience as ICs.

Results provided information on the competencies important for effective incident command, including a range of skills, traits and behaviors these police personnel should exhibit, such as command presence, decision-making, confidence, risk assessment, teamwork, task management, stress management, humility and others.

We provide a novel literature contribution by proposing a framework of police IC competencies and their interrelatedness based on first-hand interviews with experts in the field. Practitioners and policymakers need to know actionable strategies for developing standardized training and assessment curricula for ICs. The next steps are to delineate what skills, traits and behaviors are trainable and need to be selected for at the time of recruitment (e.g. occupational aptitude, personality). We provide the foundation upon which researchers and practitioners can make actionable decisions on moving forward to attain these important goals.

Sustainable employability is an important goal for individuals and organizations alike. However, scarce knowledge is available on possible cross-lagged relations of resilience among police officers and different aspects of their sustainable employability over time. Based on assumptions of COR theory, the purpose of this paper is to test these relations in a two-wave design.

A total of 532 police officers participated in a time-lagged survey design (time interval of six months) concerning their resilience and relevant aspects, i.e., self-reported vitality, workability and organization-reported individual absenteeism rates. Data were analyzed with structural equation modeling.

Results indicate cross-lagged effects between resilience and vitality with an acceptable model fit. Thus, the level of resilience at T1 affected the level of vitality at T2 and vice versa. In addition, a nearly significant negative effect of vitality on T1 was found on absenteeism on T2.

More measurements over time are needed to test reciprocal relations and possible gain spirals. Different samples are needed to assess generalizability. Cross-lagged effects may indicate a reciprocal relation between resilience and vitality that can be further facilitated.

For example, resilience can be addressed explicitly in training.

This study is the first to test the cross-lagged relations between resilience and indicators of sustainable employability among police officers. It is important to further study this for the sake of both police officers, as well as society as a whole.

Despite the breadth of knowledge on self and identity formation across the study of organizations, the field of organizational development and change has limited research on the construction of professional identity. Much has been written to describe the “self-concepts” of those practicing and researching in the field, but there have been no investigations that have explored how these “self-concepts” form. In addition, although women have contributed to defining the “self” in the field, men have held the dominant perspective on the subject. Thus, in this chapter, we address a disparity in the research by exploring the construction of professional identity in the field of organizational development and change, and we give voice to the renowned women who helped to build the field. Using the profiles of 17 American women included in The Palgrave Handbook of Organizational Change Thinkers, we perform a narrative analysis based upon the concepts and models prevalent in the literature on identity formation. By disentangling professional identity formation of the notable women in the field, we can begin to see the nuance and particularities involved in its construction and gain deeper understandings about effective ways to prepare individuals to work in and advance the field.

In recognizing that we have different modes of listening, just as there are different ways of talking, the purpose of this paper is to explore how a greater awareness of listening can be a resource during fieldwork.

The paper uses a collaborative study of a family business as a starting point and focusses on a meeting held in the owner family where emotional issues concerning conflicts were discussed. Detailed illustrations from this two-hour meeting show how listening guided all participants, including the author in her role as a researcher.

Based on Bakhtin's work on dialogue as well as literature on listening the notion of “dialogic listening” is developed. This notion emphasizes four dimensions of listening: relationality and conversations as a shared activity, listening as an active process, the polyphonic nature of listening, and listening as an embodied activity. The paper illustrates how dialogic listening can create a feeling of an “us” where we can “listen into” things. “Listening into” involves a prospective way of exploring which can offer a feeling for that which we bodily “know” but do yet not understand cognitively.

The focus on listening makes it possible to explore new research practices in that it suggests an orientation toward language that does not depart from talk but rather emphasizes how the embodied and intertwined nature of relating to one another can guide and direct us during field studies.

Telephone interviews were conducted with 64 participants who attended an initial systemic consultation meeting within a community‐based psychology service for people with a learning disability. Most participants found the sessions helpful and liked the reflecting conversations, which they said broadened their views on the presenting problems and offered a positive approach to the meeting, as well as enabling as many views as possible to be heard. However, depending on whether they were carers, colleagues or client and family members, participants' views varied on how prepared and comfortable they felt about the format of the meetings. The authors felt that the results lend support to the overall helpfulness of using an initial systemic consultation meeting when working with this client group.

Consumer values increasingly favor sustainable development in products and services, thereby fostering the need to develop new operational and managerial practices that support sustainability in supply chain management. The purpose of this study is to identify relevant product features related to sustainable development in this context, and use the choice of mobile phone as an example in measuring their importance.

The study used two different methods (qualitative and quantitative) in two phases. First it organized focus‐group discussions in order to identify the features of sustainability that affect the choice of a mobile phone. The most significant features served as a starting point for the choice of attributes to be included in the final step, choice‐based conjoint analysis (CBC), which assesses respondents' value functions by means of latent class clustering. Between the two major phases it carried out two additional pre‐tests in order to reduce the number of attributes.

The results provide fundamental information concerning the relative importance of sustainability features in the selection of a mobile phone. The study identified four different clusters of purchasers: updaters, budgeters, environmentalists, and long‐life users. According to the findings, some consumers are willing to pay a premium for sustainability features. The authors discuss the potential implications of the results in the context of supply chain design.

The literature on supply chain management tends to see the consumers as a “black box”. This paper reports the first results of opening this box by linking the supply chain perspective to consumer choice behavior.