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As artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of service robots’ different conversational styles (competent conversational style vs. cute conversational style) on consumer service acceptance and demonstrate the moderating role of consumers’ technology anxiety.

Based on anthropomorphism theory and social presence theory, the authors conducted two scenario-based experiments (restaurant scenario and hotel scenario) to investigate this issue.

The results indicate that service robots’ conversational styles impact consumers’ willingness to accept the use of service robots through perceived social presence and positive emotion. Moreover, consumers perceived social presence and positive emotion play a serial mechanism. In addition, the effect of competent conversational style on consumers perceived social presence is less effective than that of cute conversational style. Finally, the authors demonstrate the moderating role of consumer technology anxiety in the relationship between conversational styles and perceived social presence.

To provide consumers with a positive human–robot interaction experience at the service front line, managers need to make better use of the conversational styles of service robots by comprehensively considering the characteristics of consumer technology anxiety.

This research extends the literature on service robots by integrating consumer characteristics and robots’ conversational styles. These findings highlight the effectiveness of cute conversational style in alleviating consumer technology anxiety.

Innovation resilience, which refers to firms’ ability to consistently innovate and recover from disruptions, has recently gained increasing attention. Digital transformation plays a crucial role in the innovation of manufacturing firms. This paper aims to investigate the impact mechanisms of manufacturing firms’ innovation resilience in the context of digital transformation.

Using panel data from Chinese A-share listed manufacturing firms spanning from 2017 to 2022 as an example, this research examines the impact of digital transformation on innovation resilience. It also tests the moderating effect of innovation network embeddedness and the mediation effect of absorptive capacity.

It is found that digital transformation can enhance the innovation resilience of manufacturing firms. Furthermore, the structural embeddedness and relational embeddedness of manufacturing firms within innovation networks moderate the relationship between digital transformation and innovation resilience. The absorptive capacity of manufacturing firms acts as a mediator in the relationship between digital transformation and innovation resilience.

This paper is one of the first studies that investigates the impact mechanisms of digital transformation on the innovation resilience of manufacturing firms based on network embeddedness theory and dynamic capability theory.

The purpose of this paper is to discover user-generated visual merchandising (VM) directives that could guide VM in physical stores as well as shed light on future development of customizable virtual stores for online retailing.

Applying a facet theory approach, our research involved consumers (n=145) in co-designing VM directives in a 3D virtual store in collaboration with target corporation. In total, 67 virtual shops in three product categories, i.e., women’s ready-to-wear, boy’s Cherokee, and men’s swim wear, were content analysed, along with written reports.

The research findings focused on the three facets of VM: merchandising presentation (fixturing, product density, manner of presentation, and product adjacency), in-store environment (layout and interior), and in-store promotion (signage). The research revealed the elements that these facets contain and the relationships between the elements. The findings suggest that retailers should design an ecological instead of a merely utilitarian environment; clear section identity helps shoppers find a sense of ownership and boundaries; and stores should also present a lifestyle solution instead of a merchandise selection.

The research contributes both original creations of VM directives and a methodical framework that moves the subject of VM from the physical to the virtual environment and shifts the traditional in-house function of VM to an open innovation in which consumers participate.

Unlike traditional industries, the e-cigarette is an epoch-making innovative product originating in China and occupying an absolute competitive advantage in the international market. The traditional A-U model describes the laws and characteristics of technological innovation in developed countries. In contrast, the inverse A-U model depicts the process of “secondary innovation” in late-developing countries through digestion and absorption. This paper aims to find out that if the e-cigarette, as a “first innovation” industry in a late-developing country, conform to the A-U model or conform to the “inverse A-U model”.

This paper takes the patent data of e-cigarettes from 2004 to 2021 as the research object, and uses Python’s Jieba segment words to divide product innovation and process innovation, and then uses statistical analysis methods to conduct empirical analyses on these data.

Thus, an improved A-U model suitable for the e-cigarette industry is proposed. In this model, product innovation in the e-cigarette industry appeared earlier than process innovation, but the synchronous development of product and process innovation is not lagging. The improved A-U model in the e-cigarette industry is not only different from the traditional A-U model but also does not conform to the inverse A-U model.

It is conducive to expanding and clarifying the theoretical contribution and applicable boundaries of the A-U model and has sparked thinking and exploration of the A-U model in e-cigarettes and emerging industries.

On this basis, suggestions on the development path and countermeasures of the e-cigarette industry are put forward.

Based on the e-cigarette industry, this paper takes patents as the research object and provides the method of dividing product innovation and process innovation, and proposes an A-U model suitable for the e-cigarette industry on this basis. By comparing the traditional A-U model with the inverse A-U model in latecomer countries, the background and causes of e-cigarette A-U model heterogeneity are analyzed from different stages and overall morphology. Based on this, the heterogeneity characteristics of e-cigarette innovation are summarized and sorted out.

The purpose of this paper is to examine whether the shareholding of the largest shareholder and other large shareholders could exert a good stimulating effect within a firm's corporate governance structure and what impact the balance of power among large shareholders could have on top management turnover.

This paper has investigated 787 firms publicly listed in the Shanghai Stock Exchange and checked the relation between power balance of firms' block shareholders and their top management turnover.

The paper's empirical results show that there is a U‐shaped relationship between the proportions of shareholding of a firm's largest shareholder and its top management turnover, that is, the controlling shareholder could impose either negative or positive effect for different types of equity ownership. We also find that the proportion of shares held by other block shareholders is significantly and positively related to the turnover of management and the monitoring effect of other large shareholders is strong. Furthermore, duality of chairman and CEO shows a significant negative effect on firms's top management turnover.

The paper usefully shows that under the institutional background of relatively weak legal protection for medium and small investors in China, centralized shareholding by large shareholders in listed firms, or the so‐called mechanism of power balance among block shareholders, has the ability to effectively supervise and restrain the corporate governance of a firm, replace ineffective managers and thus improve its whole management performance.

This study aims to investigate the morphology and physicochemical properties of BiOBr/Polyvinylidene fluoride (PVDF) composite membranes and the differences in the properties of BiOBr/PVDF composite membranes made by adding different precursor ratios during the casting process.

In this paper, sodium bromide and Bi(NO3)3 were used as precursors for the preparation of BiOBr photocatalysts, and PVDF membranes were modified by using the phase conversion method in conjunction with the in situ deposition method to produce BiOBr/PVDF hydrophilic composite membranes with both membrane separation and photocatalytic capabilities.

The characterization results confirmed that the composites were successfully and homogeneously co-mingled in the PVDF membranes. The related performance of the composite membrane was tested, and it was found that the composite membrane with the optimal precursor incorporation ratio had good photocatalytic efficiency and antipollution ability; the removal efficiencies of methyl orange, rhodamine B and methylene blue were 80.43%, 85.02% and 86.94%, respectively, in 2.5 h. The photocatalytic efficiency of composite membranes with different precursor ratios increased and then decreased with the increase of the precursor addition ratio.

The composite membrane is prepared by phase conversion method with in situ deposition method, and the BiOBr material has unique advantages for the degradation of organic dyes. The comprehensive experimental data can be known that the composite membrane prepared in this paper has high degradation efficiency and good durability for organic dyes.