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The purpose of this paper is to explore the relationship between knowledge management and creation of intellectual property within the context of small and medium size manufacturing enterprises.

A hypothesis was formulated and tested using structural equation modelling. Data were collected through an instrument that was developed based on key constructs adapted from the literature and that was first validated using Confirmatory Factor Analysis. A Cronbach’s alpha test was also conducted and the Composite Reliability Index was calculated to ensure reliability of the theoretical model. The instrument was distributed among manufacturing small and medium enterprises (SMEs) in the Aguascalientes region of Mexico, from were 125 valid responses were obtained.

In general, the results indicate that knowledge management has positive effects on the creation of intellectual property in manufacturing SMEs. This suggests that SMEs can create more intellectual property if they dedicate more efforts to the management of knowledge.

The implication of this research and its findings may inform the strategies formulated by policy makers, and the managerial practices that manufacturing SMEs can adopt to protect their knowledge.

Evidence suggests that studies focused on investigating the relationship between knowledge and intellectual property are limited. This paper provides a refined understanding of the relationship between knowledge management and intellectual property creation.

As markets, economies and institutions are increasingly globalized, there is a growing understanding of the need to introduce intercultural learning alongside business learning. Participating in a study abroad program is potentially one of the most important experiences for any college student. Such programs provide students the opportunity to immerse themselves in different cultures and gain new perspectives. The purpose of this paper is threefold: to identify the main factors that students consider when selecting a program; to integrate quality function deployment (QFD), benchmarking and Hoshin Kanri in the analysis of student expectations and to examine the implications for research and practice.

The study was based on primary data collected from 180 students at four universities. To design an approach that helps students in the selection of a program that best satisfies their expectations, a self-designed questionnaire was used for data collection. The data were analyzed using the techniques of QFD/benchmarking. Finally, a long-term strategy is proposed based on the Hoshin Kanri theory.

The great variability in student expectations presents a challenge in designing a methodology of selection; however, it does help in identifying the most important student expectations. A key, balanced relationship among academic quality, having fun and cost cannot be ignored in this study because they represent the factors that are altogether influential in the decision to study abroad. In the current literature, the key variables of study abroad programs are discussed; however, most studies fail to incorporate student expectations. This paper will fill this gap by incorporating both key academic variables and the voice of the customer (student).

Given the diversity of the population, the authors developed several methodologies to standardize the array of student responses to the questionnaire. Using this standardization along with several total quality management (TQM) tools allows us to simplify and categorize the different student expectations. The gathering of students’ expectations directly provided by students (voice of the customer) allows international programs to focus on the real problems and expectations that have been acknowledged, thus yielding student satisfaction with their experience, most importantly, in their field of study.

For universities, the current study identifies new means by which to improve the quality of international programs with the use of TQM tools including QFD, benchmarking and the Hoshin Kanri Planning Process with an evidence-based real case.

This paper presents a conclusive application of QFD, benchmarking and Hoshin Kanri and an analysis of how these tools can help international programs with future improvements incorporating the needs of students in their programs. To the authors’ knowledge, this is the first application of these techniques to improve the international experience for business undergraduate students.

The purpose of this paper is to present empirical results of an analysis of the strategic alignment between order winners selection and external supply chain integration strategies.

The research instrument is an international survey from IMSS II. It was applied in 23 countries. ANOVA was used for statistical analyses.

The findings show that firms choosing to use price as an order winner do not show any significant difference in the extent of external supply chain integration. On the other hand, firms that use delivery, customer service, quality and/or flexibility as order winners present differences in the extent to which they integrate their external supply chains.

The results should be treated with caution as any empirical study due to generalizability concerns. The data do not necessarily imply causal relationships, which could be an interesting topic to explore in further research.

The study highlights the importance of supply chain integration as a competitive competence, meriting management consideration and resources.

The paper shows empirical evidence with a large sample size that some associations exist between external supply chain integration and order winning strategies.

Grass roots movements in relationships of cooperation and conflict between firms, communities, and government have an important role to stop a living city from disappearing. This chapter describes and analyzes the implications of the collective action used by grass roots movements in the defense of an old mining town, Cerro de San Pedro, of being disappeared due to the pollution of fresh watersheds by the operations of a mining company and the effects on the living city of San Luis Potosì, in the center of Mèxico.

“When James Boswell returned from a tour of Corsica in 1765 he wrote: ‘It is indeed amazing that an island so considerable, and in which such noble things have been doing, should be so imperfectly known.’ The same might be said today of Puerto Rico.” Thus began Millard Hansen and Henry Wells in the foreword to their 1953 look at Puerto Rico's democratic development. Four decades later, the same could again be said about the island.

The purpose of this study is to explore and conducts a critical literature review to answer a fundamental question in the industrial district literature: are clusters and industrial (clusters/IDs) driving sustainability innovation? By intersecting different yet related strands of literature, the authors take stock of what the authors know about sustainability innovation in clusters/IDs.

This paper reviews the literature for conceptualizing sustainability innovation in clusters/districts.

Insights point out that the sustainability innovation process (development and diffusion) in clusters/IDs and their firms couples into mainstream cluster/IDs framework; clusters/IDs enable sustainability innovation through usual mechanisms, fostering collective change toward sustainability innovation, vis-à-vis other settings and strengthening firm sustainability innovation and performance. Sustainability innovation in clusters/IDs requires coupling different multi-scalar institutional systems effectively, and the cooperation of local organizations and policymakers for co-designing dedicated policies. Collective actions are important and firm heterogeneity needs to be considered in the clusters/IDs framework.

This study is original because it provides state-of-the-art on sustainability innovation in clusters/districts, enabling the topic to advance in this direction.

The purpose of this paper is to study the ability of commercial tara powder to convert rust into iron tannate and evaluate their use as raw material for the formulation of water based rust converter.

Water-borne acrylic primers were formulated with tara powder and aqueous tara extract and applied on steel rusted by three different methods. The conversion of rusted steel by tara tannins was studied by X-ray diffraction spectroscopy, infrared spectroscopy and scanning electron microscopy. The acrylic primers, containing hydrolysable tannins, were coated with alkyd finish and were evaluated in comparison to commercial systems in accelerated corrosion tests. The corrosion inhibition effects of tara powder on mild steel in 0.1M NaCl were studied by DC electrochemical techniques.

Tara tannin converts rust to ferric tannate and increases the magnetite content of rusted steel. The water-based acrylic primer formulated with aqueous extract of tara, alkyd-coated finish, showed performance equivalent to pure alkyd system.

The chlorides content in the commercial tara powder can be screened the beneficial effect of hydrolysable tannins to convert rust. Furthermore, the water-based rust converter formulated with acrylic resin may be sensitive to salt contamination of rust.

Hydrolysable tannins from commercial tara powder have not been studied yet in its application to the development of rust converters. A water-based primer formulated with commercial tara powder developed for the effective treatment of rusted surfaces can be of interest as an environmentally friendly to current commercial approaches.

This paper aims to propose using polylactic acid (PLA) as an alternative to nanocomposites in additive manufacturing processes in fusion deposition modelling (FDM) systems and describe its thermal and rheological conditions with multi-wall carbon nanotube (PLA/MWCNT) and halloysite nanotube (PLA/HNT) composites for possible applications in additive manufacturing processes.

PLA/MWCNTs and PLA/HNTs were obtained through fusion in a co-rotating twin-screw extruder. PLA was mixed with different percentages of MWCNTs and HNTs at concentrations of 0.5 Wt.%, 0.75 Wt.% and 1 Wt.%. Differential scanning calorimetry (DSC) and capillary rheometry were used to characterise these products, together with an analysis of the melt flow index (MFI).

The DSC data revealed that the nanocomposites had a glass transition temperature T_g = 65 ± 2°C and a melting temperature T_m = 169 ± 1°C. The crystallisation temperature of PLA/MWCNTs and PLA/HNTs was between 107 ± 2°C and 129°C, respectively. The viscosity data of PLA/MWCNTs and PLA/HNTs obtained by capillary rheometry indicated that the viscosity of the materials is the same as that of neat PLA. These results were confirmed by the higher fluidity index in the MFI analysis.

This paper presents an alternative for the applications of nanocomposites in additive manufacturing processes in FDM systems.

This paper aims to describe the influence of maleinized linseed oil (MLO), when used as a lubricant, on the thermal and rheological properties of PLA/MWCNTs (polylactic acid/multi-walled carbon nanotubes) and PLA/HNT (halloysite nanotubes) nanocomposites, as a reference for application in 3D printing processes.

Nanocomposites were obtained by melting in a twin-screw extruder, mixing PLA with MWCNTs and HNTs in different percentages of 0.5, 0.75 and 1 Wt.% for subsequent mixing by the same process with 5 phr MLO, for application in additive manufacturing, as analyzed by means of differential scanning calorimetry (DSC), capillary rheometry, melt flow rate (MFL) and field emission scanning electron microscopy (FESEM).

The results obtained for thermal characterization by using DSC indicate the non-variation of glass transition temperature Tg = 62 ± 2°C and a melting temperature (Tm) around 170°C. Crystallization temperature dropped by approximately 12°C, which should be kept in mind during the transformation processes. The values obtained by capillary rheometry indicate that the material’s viscosity is reduced by the influence of the MLO plasticizer’s lubricant effect on the PLA’s molecular structure. The melt flow index values confirm a rise of approximately 46% in the flow index and back up the capillary rheometry results. The values obtained were as follows: PLA/0.5 Wt.% MWCNT/MLO 5 phr 54.07, PLA/0.75 Wt.% MWCNT/MLO 5 phr 53.46, PLA/1 Wt.% MWCNT/MLO 5 phr 51.84y PLA/0.5 Wt.% HNT/MLO 5 phr 61.8, PLA/0.75 Wt.% HNT/MLO 5 phr 68.3 and PLA/1 Wt.% HNT/MLO 5 phr 71.2 g/10 min. Apart from the nanocharge distribution, the information obtained from the FESEM shows the existence of a cluster, which could have been avoided by more energetic stirring during the nanocompound manufacturing process.

This paper presents an analysis of the insertion of plasticizer in nanocomposites for the application in additive manufacturing processes in fusion deposition modelling (FDM) system.

This is a novel original research work.

Each culture is defined by norms, beliefs and values which influence and complicate individual thoughts and actions. Cultural intelligence (CQ) is a novel concept that reflects the ability of individuals of certain cultures to adapt to the general conditions of a different society. This study aims to explore the relationship between CQ and technology adoption in the form of intention to use the internet.

This quantitative empirical study, based on data from a questionnaire completed by 201 university students, proposes three models to analyse the direct, indirect and moderating influence of the CQ on intention to use the internet.

The study reveals that CQ has an indirect influence on the intention to use the internet.

Most research to date has focused on analysing the influence of CQ in the cross-cultural field. This work contributes to the development of the concept of CQ as a decisive factor in a globalised world and analyses its impact on the internet, a tool that is fundamental at all levels.

Cada cultura posee unas normas, creencias y valores que la definen, lo que influye en el pensamiento y acciones de los individuos que la componen y dificulta el ajuste entre las mismas. Derivado de esto, la inteligencia cultural (CQ) es un concepto novedoso que refleja la capacidad que tienen los individuos de una determinada cultura de adaptarse a las condiciones generales de otra sociedad diferente. En este estudio, se explora la relación existente entre la CQ y la adopción tecnológica en la intención de uso de Internet.

La muestra está conformada por 201 estudiantes universitarios y los datos fueron recolectados a través de cuestionario. Se realizó un estudio empírico cuantitativo, proponiéndose tres modelos para analizar la influencia de manera directa, indirecta y como factor moderador de la CQ sobre la intención de uso de Internet.

El estudio revela que la CQ influye indirectamente sobre la intención de uso de Internet.

La mayoría de las investigaciones hasta el momento se han centrado en analizar la influencia de la CQ en el ámbito cross- cultural. Este trabajo contribuye al desarrollo del concepto CQ como un factor decisivo en el mundo globalizado y analiza su impacto en una herramienta fundamental a todos los niveles como Internet.