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Article
Publication date: 17 April 2007

Roberto Zarama, Alfonso Reyes, Eduardo Aldana, Jorge Villalobos, Juan C. Bohorquez, Juan P. Calderón, Alonso Botero, Nelson L. Lammoglia, José L. Villaveces, Luis Pinzón, Ricardo Bonilla, Andrés Mejía, José Bermeo, Isaac Dyner, Neil F. Johnson and Juan A. Valdivia

This paper seeks to present a proposal to change the form in which knowledge is produced in Colombia.

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Abstract

Purpose

This paper seeks to present a proposal to change the form in which knowledge is produced in Colombia.

Design/methodology/approach

Discusses the key issue – to transform the way in which the production of knowledge is currently taking place at the university level.

Findings

To be able to increase the production of knowledge in this country there is a need to create bonds among industrial, governmental, and academic institutions. It is believed that this can be done by the development of a system capable of continuously forming researchers at a doctoral level.

Originality/value

The paper puts forward a proposal for the construction of such a system based on the developments of organizational cybernetics. The proposal is based on the concept of autonomy which is crucial to solve this problem.

Details

Kybernetes, vol. 36 no. 3/4
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 7 April 2014

Silvia Martelo-Landroguez and Juan-Gabriel Cegarra-Navarro

Spanish banks which took rescue packages are trying to find innovative ways to improve customer value. The main purpose of this paper is to investigate the extent to which banks

1290

Abstract

Purpose

Spanish banks which took rescue packages are trying to find innovative ways to improve customer value. The main purpose of this paper is to investigate the extent to which banks combine external knowledge with internal knowledge to build customer value.

Design/methodology/approach

A firm ' s knowledge corridor is an organizational capacity, referring to the ability to absorb external knowledge and utilize it in generating innovative outputs. This paper examines the relative importance and significance of knowledge transfer and knowledge storage/retrieval processes as bridges between “potential absorptive capacity” and “realized absorptive capacity” and its effects on the application of knowledge through an empirical investigation of 76 banks.

Findings

The results are calculated using structural equation modelling. This leads to the main conclusion that a “realized absorptive capacity” is unlikely without being fostered by the transference and storage of new knowledge and it therefore requires empowerment by its facilitating factors.

Practical implications

The key managerial implication of this paper is that the survival and success of banks requires that administrators and the organizations they manage meet the challenge of combining external knowledge with internal knowledge.

Originality/value

This paper provides empirical support for the argument that the impacts of external knowledge move up from the individuals to groups and then the entire organization. This interaction represents a single-loop learning process.

Details

Journal of Knowledge Management, vol. 18 no. 2
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 17 December 2021

Ana María Salazar, María Fernanda Reyes, María Paula Gómez, Olga Pedraza, Angela Gisselle Lozano, María Camila Montalvo and Juan Camilo Rodriguez Fandiño

This paper aims to identify psychosocial, demographic and health risk factors associated with depression in older people.

203

Abstract

Purpose

This paper aims to identify psychosocial, demographic and health risk factors associated with depression in older people.

Design/methodology/approach

A correlational study with 281 independent and autonomous persons of the community over 60 years old from Bogotá was conducted. The three instruments used to measure the variables included in the data analyses were Demographic and Health Data Questionnaire, Short version of 15 items of Geriatric Depression Scale (GDS) and Montreal Cognitive Assessment Test (MoCA).

Findings

Fifteen percent of the participants presented depression. Depression was associated with different demographic, low social support and health factors in this population group and was particularly high in women. Being a woman with poor social support networks and a previous history of depressive episodes should be considered as determining factors within a clinical risk profile for depression in older adulthood. It is essential to design prevention strategies focused on women and on the development of better social support in old age.

Originality/value

Depression is a prevalent and highly disabling disease, when it is suffered by an older person it is associated with higher mortality, functional dependence, poor physical health, worse quality of life indicators and psychological well-being. In the elderly, the clinical diagnosis of depression is difficult, as it has a high comorbidity and is often confused with other health conditions prevalent during older adulthood.

Details

Working with Older People, vol. 26 no. 2
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 19 October 2010

Nelson L. Lammoglia, Camilo Olaya, Jorge Villalobos, Juan P. Calderón, Juan A. Valdivia and Roberto Zarama

The paper considers model‐based management and, based on it, proposes a heuristic‐based management. This paper aims to assert that heuristic‐based management, for complex systems…

490

Abstract

Purpose

The paper considers model‐based management and, based on it, proposes a heuristic‐based management. This paper aims to assert that heuristic‐based management, for complex systems, a process of free variation, of pairs of models and actions – called organisational strategies, maximizes the chances of improving the system's performance in open environments.

Design/methodology/approach

A conception of complex systems are introduced and characterized as open and self‐organising systems. Then, the proposal to heuristically use pairs of models and actions, called organisational strategies, to manage social systems based on evolutionary thought is supported. Subsequently, a computational experiment is proposed to show that, even in a simple framework, variation processes are required.

Findings

The paper shows that two processes may be required to preserve self‐organising systems. This finding indicates that variation and selection processes, related to evolutionary thought, are necessary for managers to deal with complex systems interacting with complex environments. Finally, it is shown that, even in simple computational environments, variation may be required.

Research limitations/implications

The paper is the first part of an ongoing research agenda on the subject of heuristic‐based management and only refers to variation processes.

Originality/value

The paper links complex systems theories to evolutionary thought. It also relates principles of cybernetics to those of game theory. The proposal has been formalized based on these relations, and has been called heuristic‐based management. Principles first developed in information theory, organisational cybernetics, and evolutionary thought are used so that a complex system can be effective when interacting with a complex environment.

Details

Kybernetes, vol. 39 no. 9/10
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 1 June 2021

Jose D. Meisel, Felipe Montes, Angie M. Ramirez, Pablo D. Lemoine, Juan A. Valdivia and Roberto Zarama

In Latin America and the Caribbean, the access of students to higher education has presented an extraordinary growth over the past fifteen years. This rapid growth has presented a…

240

Abstract

Purpose

In Latin America and the Caribbean, the access of students to higher education has presented an extraordinary growth over the past fifteen years. This rapid growth has presented a challenge for increasing the system resources and capabilities while maintaining its quality. As a result, the networked universities (NUs) organized themselves as a collaborative network, and they have become an interesting model for facing the complexity driven by globalization, rapidly changing technology, dynamic growth of knowledge and highly specialized areas of expertise. In this article, we studied the NU named Red Universitaria Mutis (Red Mutis) with the aim of characterizing the collaboration and integration structure of the network.

Design/methodology/approach

Network analytic methods (visual analysis, positional analysis and a stochastic network method) were used to characterize the organizational structure and robustness of the network, and to identify what variables or structural tendencies are related to the likelihood that specific areas of a university would collaborate.

Findings

Red Mutis is a good example of regional NUs that could take advantage of the strengths, partnerships, information and knowledge of the regional and international universities that form the network. Analyses showed that Red Mutis has a differentiated structure consisting of academic and non-academic university areas with a vertical coordination (by steering and management) of the different university areas.

Originality/value

The methodology could be used as a framework to analyze and strengthen other strategic alliances between universities and as a model for the development of other NU in local and global contexts.

Available. Content available

Abstract

Details

Journal of Entrepreneurship in Emerging Economies, vol. 17 no. 1
Type: Research Article
ISSN: 2053-4604

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Article
Publication date: 26 July 2024

Hugo-Alberto Rivera-Rodríguez, Alejandro Beltrán Duque and Juan Camilo Sánchez-López

This article examines strategic management research across Latin America from 1990 to 2023, addressing four critical inquiries: the themes prevalent in strategic discussions, the…

423

Abstract

Purpose

This article examines strategic management research across Latin America from 1990 to 2023, addressing four critical inquiries: the themes prevalent in strategic discussions, the leading countries in strategic management (SM) publications, the defining characteristics of strategic research in major Latin American economies and the reflection on whether Latin America is a region that generates or follows the knowledge of the Global North.

Design/methodology/approach

Utilizing co-occurrence analysis, this study maps the terrain of SM research in the region, analyzing 4,963 articles indexed in the Scopus database. The authors employed a co-occurrence analysis to map SM research in Latin America, analyzing 4,963 articles from the Scopus database.

Findings

Predominant themes include the theoretical underpinnings of strategy, sustainable development, innovation, tourism and international trade. Brazil, Mexico, Colombia and Chile have emerged as leaders in research volume and thematic diversity, particularly in sustainable development and innovation.

Practical implications

By identifying patterns, behaviors and trends in SM research, the authors uncover methods and tools that, once contextualized for the region, can significantly enhance organizational performance.

Originality/value

This investigation is a pioneering effort, providing a focused analysis on SM research within Latin America. It highlights significant contributions since 1990 across the region's main economies. This study represents one of the first comprehensive mappings of this academic field within Latin America. This is the first article, to the authors’ knowledge, developed to map the intellectual structure of the SM field in Latin America through an analysis of co-occurrences, with emphasis on the region's main economies.

Details

Journal of Management History, vol. 31 no. 1
Type: Research Article
ISSN: 1751-1348

Keywords

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Article
Publication date: 7 November 2016

Segundo J. Castro-Gonzáles, Orquídea Arias Díaz and Anamari Irizarry Quintero

Using a proposed model, the purpose of this paper is to categorize small and medium enterprises’ (SMEs) owners/managers’ perceptions of customer service, and of the manifestations…

717

Abstract

Purpose

Using a proposed model, the purpose of this paper is to categorize small and medium enterprises’ (SMEs) owners/managers’ perceptions of customer service, and of the manifestations and observable behaviors in relation to the most frequent repercussions of domestic violence in the workplace.

Design/methodology/approach

A sample of 73 SME owners/managers was selected; a survey with 44 variables was used for data collection; and factorial and canonical analysis techniques were used to analyze the data.

Findings

The following were found: among the most frequent manifestations of domestic violence in SME customer services, there are four categories that explain 69.46 percent of the model of variance: threats and continuous absences, frequent mistakes and bad relationships, physical damage/lack of concentration and negative manifestation with low self-esteem; among observable behavior at the workplace, there are four categories that explain 65.35 percent of the model of variance: lack of concentration/tearfulness, fear/insecurity, limited attention to customers and continuous threats; finally there is a 96.70 percent probability of the SMEs’ productivity being affected (loss of customers and low production), through three manifestations of domestic violence detected in the employees: tiredness, sleepiness and tearfulness.

Research limitations/implications

This research is circumscribed to only one geographical zone in Puerto Rico.

Practical implications

Even only three manifestations of domestic violence in workers will significantly decrease productivity. When SME managers detect these, they can take action to mitigate the problem for the benefit of the workers.

Originality/value

This study is a pioneer proposal in its analytical quantitative approach on domestic violence in Puerto Rico and its repercussions on the productivity of the service sector, using canonical analysis.

Propósito

Este estudio categoriza mediante un modelo propuesto, la percepción que tienen los gerentes/dueños de pequeñas y medianas empresas (pymes) de servicio al cliente, sobre las manifestaciones y los comportamientos observables con respecto a las repercusiones más frecuentes que tiene la violencia doméstica en el lugar de trabajo.

Diseño/Metodología

Se seleccionó una muestra de 73 dueños/gerentes de pymes; como herramienta de recolección de datos se utilizó una encuesta con 44 variables y para encontrar los resultados se usaron técnicas de análisis factorial y análisis canónico.

Hallazgos

Se encontró lo siguiente: 1) entre las manifestaciones más frecuentes de violencia doméstica en las pymes de servicio al cliente, existen cuatro categorías que explican un 69.46% de varianza del modelo: amenazas y ausencias continuas, errores frecuentes y mala relación, daños físicos/desconcentración y manifestaciones negativas con baja autoestima; 2) entre los comportamientos observables en el lugar de trabajo, existen cuatro categorías que explican el 65.35% de varianza del modelo: falta de concentración/lloroso, temor/inseguridad, poca atención a clientes y amenazas continuas; finalmente 3) las pymes son afectadas en su productividad (pérdida de clientes y baja producción) con una probabilidad del 96.70% cuando se detectan en los trabajadores, tres manifestaciones de violencia domestica: cansado/a, dormido/a y lloroso/a.

Implicancias prácticas

Los dueños o gerentes de pymes al detectar en sus trabajadores solo tres manifestaciones de violencia doméstica es probable que tengan un efecto significativo en la disminución de su productividad y ayudará para que los gerentes tomen acciones a fin de mitigar este problema en beneficio de sus trabajadores.

Limitaciones

esta investigación está solo circunscrita a una zona geográfica de Puerto Rico.

Originalidad

Propuesta analítica cuantitativa pionera sobre la violencia doméstica en PR y sus repercusiones en la productividad en el sector servicios, usando análisis canónico.

Details

Academia Revista Latinoamericana de Administración, vol. 29 no. 4
Type: Research Article
ISSN: 1012-8255

Keywords

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Article
Publication date: 20 May 2021

Helena Ferreira Barbosa, Jerónimo García-Fernández, Vera Pedragosa and Gabriel Cepeda-Carrion

The purpose of this paper is to analyse the intention of using fitness app made available by the fitness centre to its members and their relationship with overall customer…

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Abstract

Purpose

The purpose of this paper is to analyse the intention of using fitness app made available by the fitness centre to its members and their relationship with overall customer satisfaction.

Design/methodology/approach

The present study uses the extended unified theory of acceptance and use of technology (UTAUT2) as the base model. All the hypothesised relationships were tested through partial least square structural equation modelling (PLS-SEM), in a quantitative study with data from 1,676 fitness consumers from Portugal.

Findings

The results support the ability of UTAUT2 in predicting the customer´s intention to use the fitness app. Performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation and habit have a positive impact on behavioural intentions to use the fitness app. Performance expectancy and habit have the strongest relationships. Behavioural intentions are positively related both to the usage behaviour of the fitness app and to overall customer satisfaction.

Practical implications

The results of this study present a strong contribution for fitness centre managers, since it highlights the importance of using these apps as a way to increase customer satisfaction, increasing retention levels.

Originality/value

This study is paramount as regards to examine the behavioural intention to use the fitness apps that the fitness centres make available to their members using UTAUT2 model.

Details

International Journal of Sports Marketing and Sponsorship, vol. 23 no. 5
Type: Research Article
ISSN: 1464-6668

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