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The purpose of this paper is to study the adoption and motivation to adopt global spare parts practices in autonomous units servicing the products of an original equipment manufacturer.

The methodological approach is case study investigating the reasons for different levels of use and the perceptions regarding the benefits of a centralized supply chain management in four representative service units.

Autonomous spare part units often source locally because local suppliers are easy to work with in terms of purchasing processes and have no requirements for systematic planning and control of spare parts purchases and inventory management. However, increasing the share of centrally sourced and managed spare parts in the supply chain brings advantages in terms of lower total cost and higher availability. From the perspective of individual subunits engaged in providing product support services, this advantage of relying on a centrally managed spare parts supply chain of an original equipment manufacturer is not self-evident. Autonomous units frequently choose to continue sourcing spare parts from alternative sources, undermining the economies of scale attainable through the original equipment manufacturer’s supply chain. Higher levels of use are facilitated by back-office purchasing management at the unit level. The positive perceptions of centralized supply management in general – including the relationship between the supply unit and the service unit – further facilitate adoption, while local requirements and practices inhibit it.

The study is a single case study and presents proposals requiring further study of the reasons for the observed differences in use of centralized supply chain management.

Centralized spare parts management service requires investment in back-office resources at the service unit level.

The research increases the practical relevance of existing research through an empirical investigation on the autonomous units’ motivations for and perceived benefits of centralized spare parts supply.

The purpose of this paper is to increase understanding on the essential managerial and technical decisions in the design of IOIS for supply chain integration (SCI). Toward this end, the authors elaborate on IOIS constructs in the SCI context, and propose a framework on the design of IOIS for SCI based on the current literature.

The paper draws from prior literature on interorganizational information systems (IOISs) and supply chain management (SCM), and builds a conceptual framework that is illustrated by empirical examples from three case studies of a ten-year research program that focussed on e-business in SCM.

Based on prior literature from several domains, the authors propose a framework, which combines the managerial viewpoints and the technical viewpoints for designing IOIS for SCI. The authors argue that these decisions form the basis for constructing three main elements of the IOIS for SCI design theory, namely, purpose and scope, design principles, and technical framework. Furthermore, the authors suggest that the real thread binding the decisions on all levels – purpose and scope; design principles; technical framework – is the flexible differentiation over use contexts, primarily over partners and focal interorganizational processes.

The key limitation of this work is the propositional nature of the advanced framework. However, the framework is strongly grounded in prior literature and is illustrated by examples from three empirical studies.

The proposed framework provides a systematic tool for both the design and evaluation of the practical implementation of IOISs in SCI context. Furthermore, the results point explicitly to the implications of the benefits received from unilateral and bilateral modes of IOIS design.

The synthesized framework and the observation of the requisite differentiation over use context complement prior work from multiple domains by discussing both managerial and technical questions of IOIS deployment within a single conceptualization.

This paper aims to address two questions: what kinds of benefits are realized from a vendor‐managed inventory (VMI) program (operational, i.e. efficiency related, vs strategic, i.e. sales related) and how the benefits are shared at the dyad level (suppliers vs buyers).

The paper uses an exploratory multiple case study with data from five operational VMI dyads, evaluating both buyer and supplier perspectives.

Three empirically grounded patterns of VMI are proposed. Five contextual inhibitors of VMI impacts are suggested.

The framework presented has been generated from a relatively small number of cases. Threats to external validity have been mitigated with case selection from multiple operational contexts and grounding findings in prior literature.

Using the conceptualization, potential VMI adopters can set more realistic and explicit implementation targets. The suggested contextual factors will help to design more appropriate VMI systems.

Past research on VMI can be mainly characterized by modeling/simulation approaches, focus on operational efficiency implications, and concern with impacts to buyers. In contrast, empirical studies on the actual impacts and dyad‐level reasons considering also the strategic (sales related) motivations for implementing VMI are few. This study contributes by suggesting how VMI is in some instances motivated not by bilateral interests to develop a supply chain, but by unilateral interests, with buyers searching for effortless purchasing, and suppliers for a means to lock in and secure sales.

To provide empirical evidence of benefits from IT in supply chain management.

Data in this qualitative study were collected through multiple enquiries. SCM consultant interviews gave an understanding of the current state of practice. A survey of 48 progressive companies was conducted to identify what IT solutions they have implemented in SCM. This was followed by 18 in‐depth case studies to identify the mechanisms for achieving benefits of IT in SCM.

Based on the empirical studies five propositions are presented on the use and benefits of IT. First, successful companies have developed focused e‐business solutions for improving customer service elements that are most important in their business. Second, improved efficiency allows company personnel to focus more on critical business activities. Third, the use of e‐business solutions improves information quality. Fourth, e‐business solutions support planning collaboration and improved agility of the supply network. Finally, to gain strategic benefits, the use of IT has to be coupled with process redesign.

The sample of companies used in the study was selected by expert assessment and is biased towards companies willing to discuss and share results openly. Additionally, the focus of the paper was on single companies and not on the entire supply network. However, the findings of this study present an opportunity to further develop understanding of the underlying mechanisms of how IT investments benefit supply chain management.

The paper fulfils an identified need for in‐depth case studies that analyze the possible mechanisms behind the practical benefits of IT in supply chain management.