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The purpose of this study is to analyze to what extent the strategic actions implemented by the libraries contribute to the containment of the pandemic caused by COVID-19, without compromising the quality of library services for their learning communities.

The research has a mixed methodology: qualitative and quantitative with a technique of documentary review and statistical analysis of data through FanPage Karma software. The documents are public and are part of the teaching programs of the universities, webinars and courses given through accounts and official sites of the Mexican Federal Government, social networks, as well as groups of experts in national and international librarianship.

The research documents and describes the library services that have emerged in libraries since the quarantine and isolation period established by the Ministry of Public Education. It also shows the strategic actions adopted by universities (their advantages and disadvantages) and the digital competencies of the library professionals to meet the information demands of their communities. Additionally, actions implemented to provide a rapid response are discussed so that they can later be improved to have a comprehensive framework for improving quality in the remote library service.

This research contributes value to the field by critically analyzing libraries’ distance services, their innovations and the necessary professional competences required to achieve the institutional academic goals. Additionally, relevant services in the digital context are described.

This work studied the influence of creativity-related traits in university professors’ scientific productivity.

A survey, applied to 120 university professors, included closed-ended questions for participants to rate 33 items derived from the specialized literature and classified into five dimensions (novelty; flexibility-fluidity; achievements-dedication; confidence; and problem-solving). After the survey was applied, data were merged with three other data sets: bibliometric data (Scopus), Altmetrics (Dimensions) and peer-reviews and editorial management (Publons) for the period from 2013 to 2018. Descriptive, correlational and inferential statistical analyzes were conducted on the data collected.

There was little relationship between professors’ creativity scores and their bibliometric and Altmetric indicators. The highest-rated creativity dimension was flexibility-fluidity and the most prominent creativity-related trait was “I perform my activities with dedication” (belonging to the achievements-dedication dimension). During the period studied, professors published 379 documents, but there were large gaps among their indicators; for instance, only 61 professors published in journals indexed in Scopus during the period. The inferential analysis implied that the professors with the best indicators did not present substantial differences in their creativity scores when compared to their colleagues with fewer or no indicators. However, descriptive and correlational insights may aid in fostering the aspects that can positively influence creativity and the indicators studied.

Although there is a wealth of literature about the study of creativity and part of it tackles creativity and scientific research at a theoretical level, this paper did not find other empirical studies that analyzed the relationship between creativity and scientific production. It might be important for librarians to be familiar with user studies such as the present, as they may consider studying these kinds of aspects in their users. Moreover, this study can be interesting because librarians have increasingly been involved in the evaluation of scientific production and in training processes for enhancing it within their institutions. Here, information professionals have found opportunities to improve users’ knowledge, performance and experiences on digital scientific ecosystems and their indicators.

The purpose of this paper is to report and to regulate the users’ documentary necessities of six Mexican universities involved, in a cooperative manner and during the period of confinement by SARS-CoV-2, through the Document Delivery Service (DDS).

A diagnostic was conducted within the participating institutions that considered the information resources and sources, documents requested and the number of users per institution, which were counted daily for one month. This research used documentary and quantitative methods.

The authors determined that DDS is a reliable service for information supply although it is going to be necessary to adjust legal schemes and interlibrary loan policies to develop a process and to adapt this one to the current information services in the future or “in our new normality”; DDS will have a high impact on the conformation of networks of librarian cooperation.

This study exposed the importance of DDS as a relevant service to provide information on demand by using information and communication technologies, which is a safe way to operate, avoiding exposure to physical contact, ensuring the continuity of research processes in the communities and always monitoring and promoting the copyright.