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Users are key stakeholders in event facilities, and therefore facilities management (FM) services must meet their needs and expectations. The paper aims to assess users’ perceptions of FM practices and sustainability in event facilities in higher education institutions.

The study used a descriptive design approach to explore the perceptions of end-users of event facilities. Using Kwame Nkrumah University of Science and Technology as a case study, 384 users of the event facilities were contacted through the email directory of the event facilities. Questionnaires were used to collect data and analysed in descriptive and inferential statistics with the aid of the Statistical Package for Social Sciences (SPSS v22.0).

The study categorised users’ perceptions into customer care, security and safety and service quality dimensions. The results revealed that constituent key important indices of these three dimensions were not significant at both the composite and individual levels. Thus, the users generally perceived FM practices in the event facilities to be below standard. None of the three sustainability constituents was significant, suggesting that users perceived event FM sustainability practices as below standard.

The study presents users’ perceptions of FM practices in event facilities. It has also suggested effective ways of managing event facilities to improve user comfort, safety and satisfaction.

The study provides relevant information on users’ perceptions of FM practices. It specifically has sustainable FM as a key component, which is crucial for achieving sustainable development goals.

Facilities management (FM) has increasingly become crucial in the built environment. However, it is often overlooked as a crucial aspect of overall management. This study examined FM practices in gated communities (GCs), and challenges impeding the effective implementation of these practices.

The study used a qualitative approach involving the use of purposive sampling technique. A semi-structured questionnaire was used to collect data from the participants. Data gathered from the participants were analyzed thematically using MAX Qualitative Data Analysis (MAXQDA) Analytics Pro 2024 software.

FM in GCs played a pivotal role in ensuring the smooth operation of the GCs. These roles were vendor management, security management, maintenance and repairs, communication, tenancy agreements administration, and ensuring environmental sustainability. Non-adherence to the rules and regulations by occupants, lack of policies, unreliable vendors, lack of training and lack of funds are the major challenges FM faces in GCs.

The findings from this paper can be leveraged by stakeholders to help streamline FM activities in GCs to provide that conducive environment expected by tenants. It will also help owners of GCs obtain the maximum returns for their investments.

This paper provides information on FM practices and challenges in GCs from the Ghanaian perspective. The study adds to the literature on the emergence and growth of GCs in the African context.

This study aims to assess how the provision of facilities management (FM) services influences customer satisfaction in hotels in secondary cities. This study focussed on customer satisfaction in relation to specific FM services such as cleaning, maintenance, security, internet/information technology and air conditioner servicing.

The study used a case study design. Simple random and purposive sampling methods were used to select the hotels and the respondents. The study used a survey based on the SERVQUAL model to collect data from 136 respondents. Six hotel managers were also interviewed.

There were disparities in customer satisfaction across the various hotel categories based on the assessment indicators used. Thus, customer satisfaction with FM services was not influenced by hotel ratings. On the calibre of staff handling FM activities, none of the hotels had a professional facilities manager. The hotel managers were in charge of FM activities, which affected the provision of FM services. Generally, customers in all the selected hotels were not satisfied with the quality of FM services. Specifically, the overall mean gap score was very low (−3.20), which meant that customers’ expectations far exceeded their perceptions, hence, their dissatisfaction. Tangible(s) of services were customers’ least appreciated (−1.04) dimension. This meant that hotels did not pay much attention to the physical (place) aspect of their FM activities. This should engage the attention of hospitality industry regulators and policymakers, given the current global health crisis caused by Covid-19 and its variance.

The study demonstrates customer satisfaction with FM services in hotels in secondary cities. Practically, hotels can become very competitive if they consider the findings of the study to provide effective customer-oriented FM services.

The study aims to assess the sourcing approaches used in providing facilities management (FM) services in hotels. It further explores the factors that influence hotels' choice of sourcing approach and the challenges.

The study used a case study design. Simple random, census and purposive sampling techniques were used to select the hotels and respondents. Data were collected using interviews and analysed thematically. The data were presented in narration and direct quotes from the respondents. The critical factors influencing outsourcing decisions were ranked using the relative importance index. This study is based on a single case. Therefore, further research should be conducted to expand the scope of study nationwide as a step toward making the results more robust.

Both in-house and outsourcing sourcing approaches were used to provide FM services. In-house FM services mainly focused on cleaning, security and aspects of maintenance. Internet and information technology related services and other maintenance activities were also outsourced. Outsourcing decisions in the various hotel categories were mostly guided by the cost of outsourcing, core business, lack of in-house skills and hotel size.

FM strategy can be developed to guide the management of FM activities in hotels. An approach that adds value and enhances the activities of hotels and provides convenience to customers must be adopted by hotels. Further studies should be conducted on the cost implications of the two main sourcing approaches, as well as the impact of sourcing approaches on customer satisfaction. An additional study should focus on the driving factors influencing the cost and quality of outsourced FM services in hotels. This will help provide comprehensive information on effective FM sourcing approaches and the operations of hotels.

The study focused on the sourcing approaches used by hotels to provide FM services. It also explored the influencing factors and challenges of FM practices in hotels.

The study investigated the perceived causes of structural failure of public buildings, frequency of stability checks, stability checking procedures, measures to enhance public building stability checks and the roles of facility managers in the Accra Metropolis of Ghana.

Following a comprehensive literature review, the study employed a structured questionnaire survey and gathered the opinions of sixty-seven facility managers on the facility management practices. Following statistical pretesting of the dataset for reliability, distribution and agreement among the responses, the study analysed the dataset using mean scoring and weighted analysis.

The analysis showed that external building inspectors rarely inspect stability checks of the studied public buildings in Accra. It is also found that both reactive and proactive stability checking protocols are implemented in public buildings in Accra, but inadequate knowledge of facility managers limits technical stability checks. The study further revealed that stability checks of public buildings can be enhanced through incorporating site and location conditions into the design early upfront, active engagement of facility managers in the design and construction of public buildings, adequate budgetary provisioning for planned maintenance of public buildings, and encouraging appropriate use of public buildings.

This paper, to the best of the authors' knowledge, represents the first attempt to comprehensively examine the causes of structural failure of public buildings, frequency of stability checks, stability checking procedures, measures to enhance public building stability checks and the roles of facility managers in Ghana, from the perspective facility management.