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Article
Publication date: 25 October 2024

Almudena Otegui Carles, José Antonio Fraiz Brea and Noelia Araújo Vila

It is imperative to develop studies on robotics through a gender lens, as gender equality is crucial for advancing innovations within the field of tourism and hospitality. This…

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Abstract

Purpose

It is imperative to develop studies on robotics through a gender lens, as gender equality is crucial for advancing innovations within the field of tourism and hospitality. This paper aims to open new research questions based on the concept of gender stereotypes in robotics in the field of tourism and hospitality, critically examining how gender and gender stereotypes are being addressed in the current state of knowledge.

Design/methodology/approach

Conceptual papers focus on analysing concepts, approaching problems to address “what’s new” and highlighting directions for future thinking. They contribute fresh perspectives to traditional problems. Despite their potential to broaden our thinking, conceptual papers in tourism research are limited.

Findings

The importance of the concept of gender stereotypes in robotics in the field of tourism and hospitality presented in this conceptual paper is evident in recognising that robotics poses numerous ethical challenges aimed at preventing the replication and perpetuation of gendered norms, biases, prejudices and stereotypes prevalent in society. Overlooking these aspects during the design and utilisation of robots could inadvertently amplify discriminatory biases, enable abusive behaviours and contribute to the continued objectification of female workers within the tourism and hospitality sector.

Originality/value

While the concept of gender stereotypes in robotics is not novel, what is indeed novel is the untested relationship between gender stereotypes in robotics and the field of tourism and hospitality. Additionally, the context in which this relationship is presented is fresh, as it has typically been discussed in relation to customer acceptance, believability, perceived quality or satisfaction in interactions with robots. However, this paper’s distinctiveness lies in its exploration of the potential impact of robotics on either reducing or exacerbating gender stereotypes within society.

研究目的

通过性别视角研究机器人技术是至关重要的, 因为性别平等对于推动旅游和酒店业的创新至关重要。本文的目标是基于旅游和酒店业机器人中的性别刻板印象这一概念, 提出新的研究问题, 批判性地审视当前知识状态中如何处理性别及性别刻板印象。

研究方法

概念性论文侧重于分析概念, 提出问题以解决“有什么新意”, 并指出未来思考的方向。它们为传统问题提供了新视角。尽管它们有潜力拓宽我们的思维, 但在旅游研究中, 概念性论文仍较为有限。

研究发现

本文提出的关于旅游与酒店业机器人性别刻板印象这一概念的重要性在于, 认识到机器人技术带来了诸多伦理挑战, 旨在防止复制和延续社会中普遍存在的性别规范、偏见、成见和刻板印象。在设计和使用机器人时忽视这些方面, 可能会无意中放大歧视性偏见, 助长不良行为, 并继续物化旅游和酒店业中的女性员工。

研究创新

尽管机器人中的性别刻板印象并非新概念, 但新颖之处在于尚未验证机器人性别刻板印象与旅游和酒店业之间的关系。此外, 讨论这一关系的语境也是全新的, 通常这类讨论围绕客户接受度、可信度、感知质量或与机器人互动的满意度展开。然而, 本论文的独特性在于探索机器人技术对减少或加剧社会中的性别刻板印象的潜在影响。

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Article
Publication date: 11 August 2023

Almudena Otegui Carles, José Antonio Fraiz Brea and Noelia Araújo Vila

The purpose of this article is to capture what the concept of sustainable events means for different stakeholders, what they think and express in social media about sustainable…

379

Abstract

Purpose

The purpose of this article is to capture what the concept of sustainable events means for different stakeholders, what they think and express in social media about sustainable events, and so be able to take it into account when repurposing and repositioning events in life for the future in a responsible way based on sustainability.

Design/methodology/approach

Authors have performed the photographic analysis proposed by Albers and James in 1988 but adapted to social media, specifically Instagram. A content analysis has been carried out with the posts containing the hashtag #sustainableevents, based on dimensions such as temporal variants, geographic conditions, demographic characteristics or languages used. After that, a semiotic analysis has been held to see how these dimensions are related with the image and with the subjects/objects that are being portrayed.

Findings

Sustainable events is a term that can have many meanings, becoming an abstract term, which is not being used today in social networks by private individuals. Companies and content creators seem to use the term more as an advertising claim, to attract customers and followers, than as a real applicability in their day-to-day actions. They use the term “sustainable events” related especially to an environmental dimension, leaving aside the economic and the social dimension.

Originality/value

Nowadays, the photography through social media is one of the most powerful sources for communicating people awareness. Nevertheless, researchers are only starting to understand the impact of social media and technology on the habits of people. To the authors’ knowledge, this is one of the first analyses of Instagram posts based on a hashtag to analyse what different stakeholders express in relation to that hashtag.

Details

International Journal of Event and Festival Management, vol. 15 no. 3
Type: Research Article
ISSN: 1758-2954

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Article
Publication date: 31 August 2021

Jesús F. Lampón, Marta Rodríguez De la Fuente and José Antonio Fraiz-Brea

Under the global value chain (GVC) approach, this paper aims to analyze how domestic suppliers on the periphery of the automotive industry are affected by their relationship with…

628

Abstract

Purpose

Under the global value chain (GVC) approach, this paper aims to analyze how domestic suppliers on the periphery of the automotive industry are affected by their relationship with foreign multinationals.

Design/methodology/approach

A case study with primary data collected from foreign multinationals operating in the Mexican automotive industry was used to analyze their relationship with domestic suppliers.

Findings

The evolution of the suppliers has been characterized by improved quality and added value in their products and more asset-intensive, efficient processes. This evolution has been driven by improvement in production capabilities and investment in new equipment by domestic suppliers and facilitated by knowledge transfer from foreign multinationals. However, it has not involved the acquisition of innovation capabilities or the internationalization of production activities. This has limited their position on the first levels of the value chain and their global presence, which are essential aspects when climbing the industry value chain to lead some activities at a global level. At the same time, most of these suppliers have become strategic and have a greater dependence on foreign multinationals. This poses a dilemma for domestic firms, as the relationship with these multinationals becomes more intense and dependent and at the same time reduces the possibility of leading activities in the value chain.

Originality/value

The paper analyzes the impact on domestic suppliers of their relationships with foreign multinationals, integrating traditional product, process and functional upgrading and new elements, in particular, participation in the GVC and dependence on multinationals.

Details

Kybernetes, vol. 51 no. 12
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 8 July 2014

Noelia Araújo, Pablo de Carlos and Jose Antonio Fraiz

In the scenario of today's Information Society, social networks are powerful promotional tools that football clubs can use to their own advantage by managing efficiently and…

2038

Abstract

Purpose

In the scenario of today's Information Society, social networks are powerful promotional tools that football clubs can use to their own advantage by managing efficiently and effectively their image so as to enhance their appeal to sponsors and firms looking for marketing and advertising for their products. By analyzing a series of items that appear in the foremost European football clubs’ official Facebook pages, the purpose of this paper is to provide both descriptive and quantitative accounts of the extent to which those football clubs succeed in managing the potential for interactivity that their official Facebook profiles provide.

Design/methodology/approach

The authors take as the basis of the quantitative analysis the volume of reactions from the fans of the clubs’ official Facebook pages displayed in the form of comments or clicks on the button “Like,” taken as a function of the type of posts published under the Facebook “Timeline” tag. Besides elaborating upon the data thus collected in terms of a descriptive study, the authors conduct correlation range statistical tests (Spearman's ρ coefficient) and an analysis of variance in order to obtain quantitative results on which the authors support the concluding statements.

Findings

There is a mild positive correlation between a club's ranking according to UEFA and both the number of fans and the degree of effective interaction displayed in the club's official Facebook pages. Regarding the different types of content to be found in the posts, there is also a significant difference between the important volume of reactions to those most frequently posted and the very limited response displayed to the least frequently posted types. In this sense, it is to be stressed the moderate response obtained by the content openly demanding the users’ interaction (polls, contests, greetings, or encouraging messages, etc.).

Research limitations/implications

The authors believe that the most important limitation is the small size of the sample, having a scope of 20 European football clubs, and its short time frame, since the data referred only to March 2013. Nonetheless, these are the most representative clubs in the European scenario, since they comprise UEFA's top 20 ranking.

Practical implications

It is interesting to study, as the authors do in the contribution, different aspects regarding the design of football clubs Facebook pages and the activity shown therein, so as to learn how to improve their effectiveness in providing for a true interactive experience. Research on the types of content to be found in the posts available on Facebook's “Timeline” tag that can contribute to establishing a deeper engagement on the part of the fans can thus be very useful to anyone devising marketing strategies for a football club.

Originality/value

The research literature on the use of social networks such as Facebook by sports organizations and, more particularly, by football clubs, is still very scarce. Past contributions have been focussed on the presence of football on the Web 2.0 in general terms, and on comparing different online interactive tools. Nonetheless, they do not tackle the questions related to the types of content provided by a particular social network, the response to them by the users, and with it, the characterization of their effectiveness as communications, marketing, and promotional tools.

Details

Sport, Business and Management: An International Journal, vol. 4 no. 3
Type: Research Article
ISSN: 2042-678X

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Book part
Publication date: 31 May 2016

José-Antonio Corral-Marfil and Gemma Cànoves-Valiente

The proceedings of the 17 editions of the conference of the Spanish Association of Scientific Experts in Tourism constitute a valuable archival resource within the research on…

Abstract

The proceedings of the 17 editions of the conference of the Spanish Association of Scientific Experts in Tourism constitute a valuable archival resource within the research on Spanish tourism. But so far their contents have not been analyzed. The aim of this chapter is to examine the research that has been presented at its conference by means of a bibliometric analysis of the proceedings of 17 editions. The study focuses on the origin of the research (countries, regions, institutions, and authors), as well as its characteristics in terms of themes dealt with, geographical areas researched, methodologies, disciplinary areas, and attitudes toward tourism. Implications for the evolution of the research are discussed in terms of knowledge contributions and the shaping of major tourism research traditions.

Details

Tourism Research Paradigms: Critical and Emergent Knowledges
Type: Book
ISBN: 978-1-78350-929-4

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Article
Publication date: 22 April 2022

Lázaro Florido-Benítez

This paper aims to provide an assessment of tourism promotion in tourist destinations and airports (TPTDs) and to organize and classify the literature on tourism promotion, with…

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Abstract

Purpose

This paper aims to provide an assessment of tourism promotion in tourist destinations and airports (TPTDs) and to organize and classify the literature on tourism promotion, with the aim of staging the importance of this topic and encouraging future research in the projection of tourism and marketing sectors.

Design/methodology/approach

The paper uses the Social Sciences Citation Index (SSCI) database to analyze the bibliometric in TPTDs topic from 2000 to 2021. Additionally, the paper also uses the visualization of similarities (VOS) viewer software to map graphically the bibliographic material. The graphical analysis uses bibliographic coupling, co-citation, citation and co-occurrence of keywords.

Findings

This study provides an amended new definition of tourism promotion, which is the efficient management of a destination’s resources and strategic plans by destination marketing organizations (DMOs) to adapt the tourism supply to market trends and will empower tourists to visit such destinations. Furthermore, results also show a new paradigm applied to TPTDs topic and classified in five first-order research streams. Digital and mobile marketing, infrastructure, branding, quality, accessibility and information factors about a specific destination which are mostly demanded by tourists are considered as an important means of promotion for the tourism industry.

Originality/value

The contribution of this study is important to identify new challenges and opportunities for researchers, DMOs, airport and airlines operators and stakeholders, as disentangling existing contradictions and applying new theoretical framework to make better future decisions by researchers and organizations to provide higher quality to new research in the context of the TPTDs.

Details

International Journal of Tourism Cities, vol. 8 no. 4
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 10 August 2022

Alicia Martín-Navarro, María Paula Lechuga Sancho and Salustiano Martínez-Fierro

This paper aims to analyse through a bibliometric study the academic literature that relates entrepreneurship to foods.

518

Abstract

Purpose

This paper aims to analyse through a bibliometric study the academic literature that relates entrepreneurship to foods.

Design/methodology/approach

A database of 1,300 papers published in the ISI Web of Science was generated. The bibliometric techniques allowed us to describe scientific literature evolution, most productive authors, institutions and countries, most relevant sources and documents, trend topics and social structure.

Findings

The results illustrate an upward trend, more accentuated in the last four years, in publishing papers relating entrepreneurship to the food industry.

Originality/value

This research is novel because although numerous articles relate the food industry to entrepreneurship, no bibliometric articles that analyse the scientific production that relates both terms have been found in the literature.

Details

British Food Journal, vol. 125 no. 5
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 5 June 2017

Beatriz Londoño, Yesica Prado and Viviana Salazar

The purpose of this paper is to examine the relations between the concepts of service quality, perceived value, satisfaction and intention to pay in the context of theatrical…

1291

Abstract

Objective

The purpose of this paper is to examine the relations between the concepts of service quality, perceived value, satisfaction and intention to pay in the context of theatrical services in the city of Medellín, Colombia.

Design/methodology

Quantitative research was carried out on a sample of 274 individuals who had attended the theatre at least once in the previous year. The information was gathered in October 2014 using an online survey. Confirmatory factor analysis was used to test the validity and reliability of the measurement scales, and a structural equations model was developed to test the hypotheses.

Findings

Satisfaction with overall service and with the central service (i.e. with the performance itself) was the major predictors of consumer intention to pay.

Limitations/implications of the research

Future research could replicate the analysis presented here for other cultural services and different geographical contexts.

Practical implications

Theatres should focus their efforts on offering a basic service (a theatrical presentation) that meets the cultural and artistic expectations of the public, but should also bear in mind that audiences expect to be treated well when they go out and want to feel comfortable.

Originality/value

This paper contributes to understand the factors that influence theatre clients’ intention to pay by taking into account the factors that affect satisfaction and perceived value of the theatregoing experience. It also contributes to academic reflections on the cultural consumption in the field of the theatrical arts in the Latin American region, where this is a new field of research.

Objetivo

El propósito de este artículo es analizar las relaciones entre los conceptos de calidad del servicio, valor percibido, satisfacción del cliente e intención de pago, en el contexto de los servicios teatrales de la ciudad de Medellín, Colombia.

Diseño/Metodología

Se hizo una investigación cuantitativa en la que se contó con una muestra de 274 personas que hubieran asistido al menos una vez a teatro en el último año. La información fue recopilada a través de un cuestionario en línea en octubre del 2014. Para el análisis de validez y fiabilidad de las escalas de medida se desarrolló un análisis factorial confirmatorio y para la contrastación de las hipótesis se probó un modelo de ecuaciones estructurales.

Hallazgos

Tanto la satisfacción con el servicio general como la satisfacción con el servicio central (relacionado con la obra), son los principales predictores de la intención de pago de los consumidores.

Limitaciones/Implicaciones de la investigación

Estudios futuros pueden replicar el análisis de las relaciones planteadas en otros servicios culturales y para diferentes ámbitos geográficos.

Implicaciones prácticas

Los esfuerzos de las salas de teatro deben concentrarse en ofrecer un servicio básico (obra de teatro) que cumpla con el objetivo cultural y artístico que esperan los espectadores, pero, a su vez, considerar que estos esperan tener un trato amable y un espacio agradable donde puedan sentirse cómodos.

Originalidad/Valor

Este artículo permite una mejor comprensión de los factores que inciden en la intención de pago de los asistentes a las salas de teatro, entendiendo los conceptos que afectan la satisfacción y el valor percibido con la experiencia. Además, contribuye a la reflexión académica alrededor del consumo cultural en el sector de las artes escénicas en la región, donde la investigación enes aún incipiente.

Details

Academia Revista Latinoamericana de Administración, vol. 30 no. 2
Type: Research Article
ISSN: 1012-8255

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