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The purpose of this paper is to identify the factors that could help differentiate between successful and unsuccessful small- and medium-sized exporter firms.

A causal model of the exporting process was developed from the literature, from which a set of hypotheses was posed and a questionnaire was made. A sample of 37 small and medium exporter firms in Chile was subject to the questionnaire. From the data collected, the critical aspects that could help differentiate between successful and unsuccessful exporting organizations were statistically identified.

The following aspects are the ones that could allow the statistical differentiation of successful and unsuccessful exporter firms: incentives at the firm level for increasing output, improved operations planning, international quality assurance certification, large percentage of sales devoted to innovation, highly frequent innovations, qualified and innovative workers, local alliances for innovation, and the possession of strategic allies at destination

The results of this research can be useful for intending small and medium exporter firms in Chile, as well as for firms in other developing countries. The results are based on a rather small sample of exporting firms in Chile; therefore, the generalizability of the results cannot be assured

A detailed model of the exporting process of small and medium firm (SMF) was developed that is a contribution of the theoretical framework related to SMFs’ exports. The findings could be used by government agencies to offer better guidance to SMF intending to become exporters

The objective of this paper is to analyse whether individuals' socioeconomic characteristics – age, gender and income – influence their online shopping behaviour. The individuals analysed are experienced e‐shoppers i.e. individuals who often make purchases on the internet.

The technology acceptance model was broadened to include previous use of the internet and perceived self‐efficacy. The perceptions and behaviour of e‐shoppers are based on their own experiences. The information obtained has been tested using causal and multi‐sample analyses.

The results show that socioeconomic variables moderate neither the influence of previous use of the internet nor the perceptions of e‐commerce; in short, they do not condition the behaviour of the experienced e‐shopper.

The results obtained help to determine that once individuals attain the status of experienced e‐shoppers their behaviour is similar, independently of their socioeconomic characteristics. The internet has become a marketplace suitable for all ages and incomes and both genders, and thus the prejudices linked to the advisability of selling certain products should be revised.

Previous research related to the socioeconomic variables affecting e‐commerce has been aimed at forecasting who is likely to make an initial online purchase. In contrast to the majority of existing studies, it is considered that the current development of the online environment should lead to analysis of a new kind of e‐shopper (experienced purchaser), whose behaviour differs from that studied at the outset of this research field. The experience acquired with online shopping nullifies the importance of socioeconomic characteristics.

The purpose of this article is to investigate urban and rural differences for online activities and e‐payment behavior patterns.

This study applied the MLCA model to investigate Internet usage patterns from 11 online applications among 10,909 Taiwan residents in 25 different regions.

The results showed that online behavior patterns exhibited regional differences, as the regional segments affected the individual segments of different use patterns. For instance, the urban area comprised a higher proportion of members who were accustomed to internet applications and skilled in online shopping by using a credit card. The rural area made up a higher proportion of members who only occasionally used online services. Moreover, rural region residents used other payment methods (excluding credit cards) more often than urban region residents. As expected, users’ personal characteristics also dictated the online behavior pattern. For instance, people with higher‐level income spent relatively more money for online shopping and often used various internet applications than others.

The findings herein should help Internet service providers form an applicable guideline for developing service strategies of higher service satisfaction regarding products and users’ needs.

This study implemented a multilevel latent class model to investigate online behavior patterns that exhibited urban and rural differences, with the goal of providing service providers an understanding and mastery of their target users.

This study aims to systematically review empirical research on the relationship between organizational learning (OL) and firm performance (FP) to evaluate how far the field has come.

This study follows a systematic, transparent and replicable approach suggested by Vom Brocke et al. (2009) to conduct a systematic review. A total of 52 empirical studies published over the years 1999–2019 was retrieved and analyzed.

Three key themes related to the OL–FP relationship have emerged from the review. First, research on OL and FP has been quantitatively conducted in a variety of countries and sectors. Second, dimensions of OL foster both financial and non-financial performance of firms through their combinations and interactions. Third, the relationship between OL and FP is mediated by organizational innovation.

The literature search returned only quantitative studies on OL and FP, which was accepted within the scope of this review. Future studies are encouraged to systematically examine case studies and qualitative research on OL and FP.

This review demonstrates that FP can be improved through different dimensions of OL. Based on our findings, managers wanting to enhance the performance of their firms can analyze the demand for OL and develop those OL dimensions.

This is among the first systematic literature reviews on OL and FP. The findings of this study also contribute to the previously scattered understanding of OL and FP.