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Article
Publication date: 1 January 1974

Jorge Vila Fradera

L'UIOOT a tenu à Accra (Ghana), du 22 au 24 août 1973, un «Séminaire sur la commercialisation du produit touristique dans les pays en voie de développement».

26

Abstract

L'UIOOT a tenu à Accra (Ghana), du 22 au 24 août 1973, un «Séminaire sur la commercialisation du produit touristique dans les pays en voie de développement».

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The Tourist Review, vol. 29 no. 1
Type: Research Article
ISSN: 0251-3102

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Article
Publication date: 1 April 1966

Jorge Vila Fradera

En cette époque de développement touristique intense, que nous sommes en train de vivre en Espagne, apparait une abondante législation — que certains n'hésitent pas à qualifier de…

13

Abstract

En cette époque de développement touristique intense, que nous sommes en train de vivre en Espagne, apparait une abondante législation — que certains n'hésitent pas à qualifier de touffue — destinée à aménager et à exploiter cette nouvelle source de richesse.

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The Tourist Review, vol. 21 no. 4
Type: Research Article
ISSN: 0251-3102

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Article
Publication date: 5 December 2024

Carlos A. Albacete-Saez, Adriana P. Moreno-Marcial, María Isabel Roldan Bravo, Elisa Rescalvo-Martin and Francisco Javier Llorens Montes

Based on conservation of resources theory, this study aims to understand how employees’ level of mindfulness serves as a boundary condition capable of negatively conditioning the…

57

Abstract

Purpose

Based on conservation of resources theory, this study aims to understand how employees’ level of mindfulness serves as a boundary condition capable of negatively conditioning the process through which empowering leadership affects employees’ proactivity and extra-role service (ERS) behaviors.

Design/methodology/approach

A total of 361 Spanish frontline employees in the hospitality sector collaborated in this research. We tested our hypotheses using a bootstrapping method to perform a regression study employing the PROCESS macro developed for Statistical Package for Social Sciences (SPSS).

Findings

As expected, our results confirmed the direct and indirect positive effects between empowering leadership and ERS. However, these effects nearly disappeared when employees exhibited high levels of mindfulness.

Originality/value

Worker ERS behavior is a key way for hotels to distinguish themselves from competitors. Paradoxically, ERS is discretionary and not part of the employee’s formal duties. Although mindfulness is often promoted to enhance organizational functioning, our study highlights its drawbacks in hospitality. Hotel work requires proactive decision-making, and we found that mindfulness curbs this, thereby impeding ERS. This study suggests that mindfulness may act as an anchor in a service work environment.

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International Journal of Manpower, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 19 January 2024

Onofre Martorell Cunill, Luis Otero, Pablo Durán Santomil and Jaime Gil Lafuente

In this vein, this paper aims to provide empirical evidence on the following questions: Which expansion strategies offer better operational and economic performance? What effects…

331

Abstract

Purpose

In this vein, this paper aims to provide empirical evidence on the following questions: Which expansion strategies offer better operational and economic performance? What effects does performance-related diversification have? How do other factors such as size, quality, service offered, location or seasonality interact with performance.

Design/methodology/approach

In this paper, the analysis of the effects of growth strategies and hotel attributes on performance is carried out with a sample of 255 hotels that operate internationally. Using panel data and quantile regression, this study evaluates the effect of expansion and diversification on the hotels’ performance.

Findings

From these findings, it appears that the equity strategy (own hotels) outperforms non-equity strategies (hotels under rental, franchise and management contract) at the operational level. However, the economic return of the property, both adjusted and unadjusted to risk, is lower under the property ownership strategy than under the franchise and management strategies because, in general, it requires a higher investment. Regarding diversification, the growth strategy based on related diversification in food and beverage services has a negative impact on performance, calling into question the synergies between the two businesses. However, an exception to this effect is seen among those hotels, mainly those in the Caribbean, that opt to provide all-inclusive services, since these hotels achieve better occupancy rates and more stable results.

Research limitations/implications

This study has not taken into account the effect of hotel property revaluation on the performance of the ownership strategy, as there is no information on the historical average revaluation at the level of each individual hotel. This study has also been unable to include information regarding the level of competition and seasonality of sales.

Originality/value

This paper considers a wide number of factors that can influence the performance of hotels. Second, this is the only paper that studies the impact of growth strategies from the point of view of the hotel chain. Also, the sample considered uses data at the individual level on hotels and this research analyses not only operational performance but also economic performance.

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Management Decision, vol. 62 no. 7
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 April 1980

Excellences, chers collègues, Mesdames, Messieurs, nous arrivons au terme de ce mémorable 30e Congrès AIEST, marqué non seulement par son site naturel et social extraordinaire…

17

Abstract

Excellences, chers collègues, Mesdames, Messieurs, nous arrivons au terme de ce mémorable 30e Congrès AIEST, marqué non seulement par son site naturel et social extraordinaire mais aussi par un environnement très approprié au thème même de notre réunion. Un thème qui s'imposait par son acuité, par ses impératifs, puisque nous assistons à un certain renversement des forces initiales du tourisme, si nous pensons aux limites économiques: crises économiques, crises d'énergies, augmentation des prix, prix de transports, prix de séjour, par une augmentation sensible des salaires, des prix de construction, des produits alimentaires, etc.

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The Tourist Review, vol. 35 no. 4
Type: Research Article
ISSN: 0251-3102

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Article
Publication date: 1 April 1980

Luis Terrasa

Following the wide aspects introduced in this AIEST Convention about the limits of touristic development I believe it is not too much to refer to the legal aspects of this…

45

Abstract

Following the wide aspects introduced in this AIEST Convention about the limits of touristic development I believe it is not too much to refer to the legal aspects of this question, now that the other points of view of the Hoteliers, Travel Agents, Economists, Professors and Expert have been magnificently dealt with.

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The Tourist Review, vol. 35 no. 4
Type: Research Article
ISSN: 0251-3102

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Article
Publication date: 6 November 2007

David Martín‐Consuegra, Arturo Molina and Águeda Esteban

The purpose of this paper is to investigate the effects of customer satisfaction both directly and indirectly (through loyalty) on price acceptance. In addition, price fairness is…

14274

Abstract

Purpose

The purpose of this paper is to investigate the effects of customer satisfaction both directly and indirectly (through loyalty) on price acceptance. In addition, price fairness is considered as an antecedent of customer satisfaction and loyalty.

Design/methodology/approach

Based on a theoretical discussion regarding the relationship among price fairness, customer satisfaction, loyalty, and price acceptance, empirical research was conducted to test the proposed relationships. Multiple‐item indicators from previous studies were employed to measure the constructs.

Findings

The results from the study provide empirical support, suggesting that perceived price fairness influences customer satisfaction and loyalty. The analysis also suggests that customer satisfaction and loyalty are two important antecedents of price acceptance.

Research limitations/implications

The study ponders the relationship between customer satisfaction and loyalty and price acceptance, while other factors that have an influence on price acceptance are not considered.

Practical implications

The research results suggest that perceived price fairness in service industries can be viewed as a threshold factor in order to maintain satisfied and loyal customers. Additionally, managers should consider that price acceptance depends on the level of satisfaction and loyalty.

Originality/value

The present study provides useful information on the relationship among price fairness, customer satisfaction, loyalty, and price acceptance in service industries.

Details

Journal of Product & Brand Management, vol. 16 no. 7
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 13 June 2008

David Martín‐Consuegra, Arturo Molina and Águeda Esteban

The purpose of this paper is to investigate the relationship between the proactive market orientation approach and business performance in retail banking.

3291

Abstract

Purpose

The purpose of this paper is to investigate the relationship between the proactive market orientation approach and business performance in retail banking.

Design/methodology/approach

Based on a theoretical discussion, empirical research was conducted to test the proposed relationship. Multiple item indicators were employed to measure the constructs.

Findings

Results from the study provide empirical support, suggesting that the proactive market orientation approach has a positive influence on business performance.

Research limitations/implications

The study has pondered the relationship between the proactive market orientation approach and business performance, while other factors that have an influence on business performance have not been considered.

Practical implications

Research results suggest that the proactive market orientation philosophy in the banking sector can be viewed as a threshold factor in order to increase business performance.

Originality/value

The present study provides useful information on driving market strategies in retail banking.

Details

International Journal of Bank Marketing, vol. 26 no. 4
Type: Research Article
ISSN: 0265-2323

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