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Article
Publication date: 11 April 2023

Jorge Ayala Cruz

This paper discloses the risk management response strategies and the perceived effectiveness of the strategies employed by companies operating within manufacturing clusters in…

93

Abstract

Purpose

This paper discloses the risk management response strategies and the perceived effectiveness of the strategies employed by companies operating within manufacturing clusters in Puerto Rico from 2016 until 2020, the second year of the coronavirus disease 2019 (COVID-19) pandemic.

Design/methodology/approach

The research design consists of questionnaire-based survey responses from companies belonging to manufacturing clusters, followed by semi-structured interviews and secondary sources of information.

Findings

The results reveal the risk responses used to manage specific risk types. Albeit respondents' dependency on an assortment of company-centric and cluster-bound risk response strategies, the perception is that the former is more effective when adequate local sources are available and the latter when the cluster has strong interconnectedness among the cluster's members.

Research limitations/implications

Furthermore, there is a generalized belief that long-term cluster-bound strategies are required to complement individual companies' overall risk management strategies.

Originality/value

This paper demonstrated that due to the volatility, uncertainty, complexity and ambiguity (VUCA) nature of the Caribbean region, mixed risk management might result in better and more favorable long-term performance.

Details

Continuity & Resilience Review, vol. 5 no. 1
Type: Research Article
ISSN: 2516-7502

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Article
Publication date: 6 June 2016

Jorge Ayala-Cruz

The purpose of this paper is to present the implementation and testing of a modified project risk management framework that integrates PMI’s framework with Monte Carlo simulation…

2394

Abstract

Purpose

The purpose of this paper is to present the implementation and testing of a modified project risk management framework that integrates PMI’s framework with Monte Carlo simulation to improve the effectiveness in high-tech new product development (NPD) projects.

Design/methodology/approach

The modified framework considers three bodies of knowledge: project management, risk management, and Monte Carlo simulation to produce an enhance project risk management framework. Its application is shown through a case study.

Findings

Using the integrated framework in a recent case study project and prior NPD projects measures (as benchmarks), it was shown that it could help to enhance risk responses caused by task durations and costs’ uncertainties. The framework proved to be better than segregated generic best practices and was key in providing insight to the issue of early project risk assessment.

Research limitations/implications

More experimental replications are required for enhancement effectiveness assertions of the framework, through the application of the framework to similar case studies. Furthermore, this could improve its reliability and soundness.

Practical implications

Future directions for research could include case and empirical studies that include hypothesis’s testing, and the integration of optimization procedure for improved NPD project’s planning and execution.

Originality/value

This paper outlines a way to close the gap of project risks management planning in NPD’s initiatives. It was motivated by a relatively new tendency in exploring integrated frameworks to deal with complex project risks issues.

Propósito

La investigación presenta la implementación y demostración de un esquema modificado de gestión de riesgos para proyectos que integra el esquema propuesto por el Project Management Institute (PMI) con la simulación Monte Carlo para mejorar la eficacia de proyectos de desarrollo de nuevos productos (DNP) de alta tecnología.

Diseño/metodología/enfoque

El esquema modificado considera tres áreas de conocimiento: gestión de proyectos, gestión de riesgos y simulación Monte Carlo, para producir un mejor esquema de gestión de riesgos del proyecto. Su aplicación se demuestra a través de un estudio de caso.

Resultados

Utilizando el esquema integrado en un reciente estudio de caso de un proyecto y previos proyectos de DNP como puntos de referencia, se demostró que el esquema podría ayudar a mejorar las estrategias de respuestas a los riesgos causados por la incertidumbre en la duración de las tareas y costos asociado a estos proyectos. El esquema ha demostrado ser más eficiente que aquellos propuestos como mejores prácticas genéricas, proporcionando un claro entendimiento sobre el tema de la evaluación de riesgos en la fase inicial de proyectos DNP.

Limitaciones/implicaciones

Se requieren más repeticiones experimentales para mejorar la eficacia de las afirmaciones del esquema, a través de su aplicación a estudios de casos similares. Por otra parte, esto podría mejorar su confiabilidad y estabilidad.

Implicaciones prácticas

Futuras investigaciones podrían incluir estudios de casos y estudios empíricos que incluyan pruebas de hipótesis e integración de procedimientos de optimización para mejorar la planificación y ejecución de proyectos de DNP.

Originalidad/valor

El estudio describe una forma de cerrar la brecha en la planificación de gestión de riesgos de proyecto en la industria. Fue motivada por una relativamente nueva tendencia en la investigación de esquemas integrados para hacer frente a asuntos de riesgos en proyectos complejos.

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Article
Publication date: 28 January 2020

Elisabeth Brito, Leonor Pais, Nuno Rebelo dos Santos and Cláudia Figueiredo

The purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified…

677

Abstract

Purpose

The purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified municipalities from non-certified ones (ISO 9001).

Design/methodology/approach

An empirical study was carried out involving 81 Portuguese municipalities (40 certified, 41 non-certified), paired in a random sampling procedure. The Knowledge Management Questionnaire (n=1,372 municipality employees), the Customer Satisfaction Questionnaire and the Organizational Image Questionnaire (n=3,096 residents) were applied. Multiple discriminant analysis was performed.

Findings

The results indicate that certified and non-certified municipalities are distinct based on a function that considers KM (competitive orientation and formal KM practices), CS (intangible and tangible factors) and OI (favorable image).

Research limitations/implications

The findings need further validation in other countries. However, the results highlight the importance of quality certification for both employees and residents.

Practical implications

The results encourage local public administration organizations to introduce and maintain quality certification.

Originality/value

This research is the only one, to the authors’ knowledge, that simultaneously explores organizational processes of KM, CS and OI in local public administration. The sampling procedure and the information from diverse data sources are unique contributions. The conclusions may aid practitioners and scholars in understanding these organizational phenomena in the context of quality-certified and quality non-certified municipalities.

Details

International Journal of Quality & Reliability Management, vol. 37 no. 3
Type: Research Article
ISSN: 0265-671X

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