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This article shares an academic library's transition from traditional reference services to a peer support model during a campus reopening post-COVID-19 closure. It examines the conception, implementation and implications of the Peer Mentor program amidst shifts in campus priorities, Library research and reference paradigms and the Library workforce, from the perspectives of library faculty and staff, alongside feedback from student workers.

The article uses a case study approach to detail the Library's Peer Mentor Program by authors involved in various stages of the program's lifespan and discusses the beginnings, implementations and challenges of the program and introduces the unique curriculum used to train student Peer Mentors.

The authors chronicle their own experience after two semesters of the Peer Mentor program alongside qualitative feedback from the first cohort of Peer Mentors. The Peer Mentor feedback points to positive impacts in other academic pursuits and in gaining a greater understanding of the information landscape and the library field.

The case study presented is a valuable example for academic librarians considering beginning peer-to-peer learning models within their own research and reference services units, especially those who may be creating these peer learning networks in the wake of library service disruption or restructure (such as due to the COVID-19 pandemic).

The purpose of this paper is to discuss a social media campaign used to promote a digital library of archival resources.

Librarians planned and executed a social media campaign using Tumblr and Pinterest and consulted Google Analytics and database reports to determine the impact.

The campaign resulted in few conversions back to the digital library and little return on investment.

The campaign has been in effect for only five months, a longer testing period may be needed. Also, additional social media platforms will be added to the test.

This is one of few examples of return on investment applied to social media and digital library promotion.

Electronic customer relationship management (eCRM) has become the latest paradigm in the world of customer relationship management. Recent business surveys suggest that up to 50 per cent of such implementations do not yield measurable returns on investment. A secondary analysis of 13 case studies suggests that many of these limited success implementations can be attributed to usability and resistance factors. The objective of this paper is to review the general usability and resistance principles in order to build an integrative framework for analyzing eCRM case studies. The conclusions suggest that if organizations want to get the most from their eCRM implementations they need to revisit the general principles of usability and resistance and apply them thoroughly and consistently.

Job crafting is recently argued to have five dimensions (Nielsen et al., 2017): increasing challenging demands, decreasing social demands, increasing social job resources, increasing quantitative demands and decreasing hindrance demands. The purpose of this study aimed to investigate the psychometric properties and construct validity of the five-factor model of job crafting, introduced by using a sample of Jordanian university employees.

A pre-determined survey on was used. Accordingly, 513 professional workers in several universities completed the survey. Cronbach’s alpha was used to assess the internal consistency of the scale, whereas series of confirmatory factor (CFA) analysis and exploratory factor analysis (EFA) were conducted to assess the scale’s factorial and discriminant validity. Other tests were also conducted.

As predicted, the proposed model best fit the data. Statistical analysis yielded several findings. First, the results of the reliability test revealed that the five sub-scales of job crafting had significant and sufficiently strong internal consistencies. Second, the results showed that the 15 items loaded significantly with a factor loadings more than 0.50. Third, the CFA results confirmed that the five-factor model best fitted the data in comparison to the one-factor model. Finally, the construct validity of JCRQ-15 was confirmed through its correlation with several validating variables.

Some limitations need to be addressed. First, the sample came from participants working in specific Jordanian universities which may limit the generalization that could be made from the results to other occupations. Second, due to the cross-sectional design of the present study, the question remains whether the JCRQ-15 are stable overtime. Third, the common methods bias might be a problem because it is one of the main sources of measurement error in validation studies using self-reported scales.

The present study provided an early supportive evidence for the use of the JCRQ-15 as a valid measure of job crafting in the Jordanian context.

The purpose of this paper is to develop a methodological usability evaluation approach for e‐commerce websites in developing countries.

A multi‐faceted usability evaluation of three Jordanian e‐commerce websites was used, where three usability methods (user testing, heuristic evaluation and web analytics) were applied to the sites.

A four‐step approach was developed to facilitate the evaluation of e‐commerce sites, mindful of the advantages and disadvantages of the methods used in identifying specific usability problems.

The approach was developed and tested using Jordanian users, experts and e‐commerce sites. The study compared the ability of the methods to detect problems that were present, however, usability issues not present on any of the sites could not be considered when creating the approach.

The approach helps e‐commerce retailers evaluate the usability of their websites and understand which usability method(s) best matches their need.

This research proposes a new approach for evaluating the usability of e‐commerce sites. A novel aspect is the use of web analytics (Google Analytics software) as a component in the usability evaluation in conjunction with heuristics and user testing.

The purpose of this paper is to introduce an approach for m‐valued classical and non‐classical (reversible and quantum) optical computing. The developed approach utilizes new multiplexer‐based optical devices and circuits within switch logic to perform the required optical computing. The implementation of the new optical devices and circuits in the optical regular logic synthesis using new lattice and systolic architectures is introduced, and the extensions to quantum optical computing are also presented.

The new linear optical circuits and systems utilize coherent light beams to perform the functionality of the basic logic multiplexer. The 2‐to‐1 multiplexer is a basic building block in switch logic, where in switch logic a logic circuit is implemented as a combination of switches rather than a combination of logic gates as in the gate logic, which proves to be less‐costly in synthesizing wide variety of logic circuits and systems. The extensions to quantum optical computing using photon spins and the collision of Manakov solitons are also presented.

New circuits for the optical realizations of m‐valued classical and reversible logic functions are introduced. Optical computing extensions to linear quantum computing using photon spins and nonlinear quantum computing using Manakov solitons are also presented. Three new multiplexer‐based linear optical devices are introduced that utilize the properties of frequency, polarization and incident angle that are associated with any light‐matter interaction. The hierarchical implementation of the new optical primitives is used to synthesize regular optical reversible circuits such as the m‐valued regular optical reversible lattice and systolic circuits. The concept of parallel optical processing of an array of input laser beams using the new multiplexer‐based optical devices is also introduced. The design of regular quantum optical systems using regular quantum lattice and systolic circuits is introduced. New graph‐based quantum optical representations using various types of quantum decision trees are also presented to efficiently represent quantum optical circuits and systems.

The introduced methods for classical and non‐classical (reversible and quantum) optical regular circuits and systems are new and interesting for the design of several future technologies that require optimal design specifications such as super‐high speed, minimum power consumption and minimum size such as in quantum computing and nanotechnology.

The current status of nanotechnology research and development in Jordan is analyzed. In recent years, Jordanian institutions demonstrated considerable interest in the development and production of nanotechnology. Here the purpose of this paper is to provide detailed information about the status of nanotechnology in Jordan in terms of several factors that influence selectivity in nanotechnology and the number of published peer-reviewed research articles.

Several factors that influence selectivity in nanotechnology and the number of published peer-reviewed research articles were analyzed. A detailed analysis of the collected data reveals that the number of publications, citations, and patents is highly dependent on the amount of research fund.

The development in nanotechnology is associated with presence and accessibility of sensitive laboratory equipment. The nanotechnology research output in Jordan is still lower than it should be due to the lack of necessary laboratory infrastructure. This is due to the insufficient funds allocated to scientific research, the restrictive access to available instruments and the bureaucracy of some governmental departments. Compared to some developed countries, Jordan is noticeably behind in developing a nanotechnology system of research and industry. It will take time as well as technical and financial resources in order to achieve an advanced level in the field of nanotechnology in Jordan. Nevertheless, many Jordanian researchers are doing their best and are producing some good research articles.

The many applications to the same approach.

Time and publications’ resources.

Peer cooperation.

First comprehensive review ever. A base for researchers and decision makers.

Appreciating the limited empirical research in the knowledge management (KM) field, the purpose of this paper is to investigate the relationship between marketing knowledge management (MKM) and performance in Jordanian telecommunications organizations (JTOs).

A quantitative methodology is adopted in which a model is developed, and hypotheses are stated, in order to examine the proposed relationship between MKM assets and capabilities and JTOs' performance. A highly structured questionnaire is developed and distributed to a sample of 339 managers in JTOs. With a response rate of 92 percent, 312 questionnaires are returned; the number of valid and usable questionnaires is 292. Using exploratory and confirmatory factor analyses, MKM assets are classified into built‐ and invested‐in marketing assets, while MKM capabilities are classified into internal and external marketing capabilities. Furthermore, JTOs' performance is classified into three dimensions: market, customer, and financial performances. Structural equation modeling is utilised to test the stated hypotheses and model.

Empirical findings indicate that MKM assets and capabilities have a positive effect on the overall performance of JTOs, with all its dimensions. Built‐in marketing assets show the strongest influence on market performance, internal marketing capabilities show the strongest influence on customer performance, while external marketing capabilities show the strongest influence on financial performance. On the other hand and despite showing the least influence on financial and market performances, invested‐in marketing assets have maintained a positive relationship with all dimensions of JTOs' performance.

A holistic approach should be adopted when addressing MKM. MKM assets and capabilities should be applied collectively in a competitive manner that reflects on organizational performance. This requires constant consideration of available marketing assets and capabilities, with continuous investments in developing and acquiring marketing assets. While financial measures are generally used in assessing KM contribution, other non‐traditional measures should be applied in order to give a more realistic and holistic view of MKM contribution to organizational performance.

Focusing on MKM assets and capabilities, the paper introduces a new perspective of MKM in Jordan, as a developing country. While focusing on a special scope of KM, i.e. MKM, the paper provides further empirical support to the relationship between KM and organizations' multiple dimensions of performance. The fact that this is the first empirical study conducted in Jordan where KM research is relatively scarce, adds to its originality.

The purpose of this paper is to introduce new non‐classical implementations of neural networks (NNs). The developed implementations are performed in the quantum, nano, and optical domains to perform the required neural computing. The various implementations of the new NNs utilizing the introduced architectures are presented, and their extensions for the utilization in the non‐classical neural‐systolic networks are also introduced.

The introduced neural circuits utilize recent findings in the quantum, nano, and optical fields to implement the functionality of the basic NN. This includes the techniques of many‐valued quantum computing (MVQC), carbon nanotubes (CNT), and linear optics. The extensions of implementations to non‐classical neural‐systolic networks using the introduced neural‐systolic architectures are also presented.

Novel NN implementations are introduced in this paper. NN implementation using the general scheme of MVQC is presented. The proposed method uses the many‐valued quantum orthonormal computational basis states to implement such computations. Physical implementation of quantum computing (QC) is performed by controlling the potential to yield specific wavefunction as a result of solving the Schrödinger equation that governs the dynamics in the quantum domain. The CNT‐based implementation of logic NNs is also introduced. New implementations of logic NNs are also introduced that utilize new linear optical circuits which use coherent light beams to perform the functionality of the basic logic multiplexer by utilizing the properties of frequency, polarization, and incident angle. The implementations of non‐classical neural‐systolic networks using the introduced quantum, nano, and optical neural architectures are also presented.

The introduced NN implementations form new important directions in the NN realizations using the newly emerging technologies. Since the new quantum and optical implementations have the advantages of very high‐speed and low‐power consumption, and the nano implementation exists in very compact space where CNT‐based field effect transistor switches reliably using much less power than a silicon‐based device, the introduced implementations for non‐classical neural computation are new and interesting for the design in future technologies that require the optimal design specifications of super‐high speed, minimum power consumption, and minimum size, such as in low‐power control of autonomous robots, adiabatic low‐power very‐large‐scale integration circuit design for signal processing applications, QC, and nanotechnology.

This study examines the digital accessibility of information services for students with disabilities at the University of Jordan. Despite advancements in disability rights and technology, academic libraries often lag in providing fully accessible digital services.

The mixed-methods research involved quantitative surveys from 173 students with disabilities and a qualitative interview with the head of the information application department, in addition to a focus group interview with 10 students with disabilities. Quantitative analysis included means, standard deviations and four-way ANOVA to identify significant differences in perceptions. Qualitative insights highlighted specific issues and recurring themes, revealing significant gaps in digital accessibility.

The results revealed a weak level of digital accessibility of students with disabilities to information services in academic libraries in Jordan is very low. The findings indicate a need for improvements in library infrastructure, staff training and policy development. The study also offers insights into challenges in a developing country context and provides recommendations for enhancing library inclusivity and support structures, emphasizing the importance of aligning services with international accessibility standards.

The findings will primarily be beneficial for library managers to understand their library’s deficiencies and responsibility towards the local community and the enhancement of digital inclusion. This understanding will aid in planning training programs and workshops for employees on supporting students with disabilities. Additionally, it serves as a valuable resource for collaboration between libraries and educators to organize educational sessions for academic librarians in Jordan and other developing nations.

It serves as a valuable resource for collaboration between libraries and educators to organize educational sessions for academic librarians in Jordan and other developing nations. This research adds value to existing literature by highlighting the context in one developing country.