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Article
Publication date: 16 December 2022

Panagiota Koukouvinou, Nadia Simbi and Jonny Holmström

Prior research has highlighted the pervasive importance of digital technologies in business and societal settings, but their enabling role in digital transformation, and effective…

3328

Abstract

Purpose

Prior research has highlighted the pervasive importance of digital technologies in business and societal settings, but their enabling role in digital transformation, and effective forms of organization to address tensions that arise during attempts to promote it, have been insufficiently explored. Therefore, the purpose of this paper is to investigate how and why tensions affect clusters established to foster digital transformation.

Design/methodology/approach

Empirical data were acquired through a qualitative exploratory holistic single case study, focused on the Swedish Cluster of Forest Technology. This included interviews with informants, selected by homogeneous purposive sampling, and event observation to investigate the personal perspectives of representatives of every company engaged in the cluster, followed by a thematic analysis of their comments.

Findings

The case study revealed three major tensions, between knowledge flow, collaboration and competition, but also others that were interrelated with those major tensions, related to matters such as trust and protection of intellectual property, power equality and hierarchy, and networks that must be managed in digital transformation efforts.

Originality/value

The paper extends understanding of the tensions that arise, and their management, in digital transformation processes.

Details

Information Technology & People, vol. 36 no. 8
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 31 October 2018

Daniel Nylén and Jonny Holmström

The purpose of this paper is to investigate how digital innovation processes emerge and evolve in organizational settings, and how serendipitous and unbounded digital innovations…

1564

Abstract

Purpose

The purpose of this paper is to investigate how digital innovation processes emerge and evolve in organizational settings, and how serendipitous and unbounded digital innovations affect organizations’ overall digital directions.

Design/methodology/approach

The authors draw on an interpretive case study of the Church of Sweden, tracing in detail the design, deployment and governance of an interactive website for digital prayer, the Prayer Web (PW).

Findings

The findings show how the site came about in a serendipitous manner, created by an advertising agency as part of a marketing campaign. In turn, the unbounded nature of digital innovation was revealed as the wide and rapid adoption of the PW raised issues concerning the church’s overall digital direction linked to centralized control, as well as the nature and role of pastors, prayer and communities, as the site allowed people to post prayers and spread their messages (initially with no moderation).

Originality/value

The authors explore the serendipitous and unbounded ways in which digital innovation emerged and evolved in a traditional organization with a long legacy as an important societal institution. The paper contributes by generating rich insights on the role of the distinct aspects of digital technology in serendipitous and unbounded digital innovation. It particularly highlights how the editability and reprogrammability of digital artifacts triggered unexpected new behaviors and governance requirements in the organization under study. The authors encourage further research into the interrelationship between multiple unbounded and serendipitous digital innovations in an organization over time.

Details

Information Technology & People, vol. 32 no. 3
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 1 June 2004

Magnus Mähring, Jonny Holmström, Mark Keil and Ramiro Montealegre

This study investigates the potential of actor‐network theory (ANT) for theory development on information technology project escalation, a pervasive problem in contemporary…

4886

Abstract

This study investigates the potential of actor‐network theory (ANT) for theory development on information technology project escalation, a pervasive problem in contemporary organizations. In so doing, the study aims to contribute to the current dialogue on the potential of ANT in the information systems field. While escalation theory has been used to study “runaway” IT projects, two distinct limitations suggest a potential of using ANT: First, there is a need for research that builds process theory on escalation of IT projects. Second, the role of technology as an important factor (or actor) in the shaping of escalation has not been examined. This paper examines a well‐known case study of an IT project disaster, the computerized baggage handling system at Denver International Airport, using both escalation theory and ANT. A theory‐comparative analysis then shows how each analysis contributes differently to our knowledge about dysfunctional IT projects and how the differences between the analyses mirror characteristics of the two theories. ANT is found to offer a fruitful theoretical addition to escalation research and several conceptual extensions of ANT in the context of IT project escalation are proposed: embedded actor‐networks, host actor‐networks, swift translation and Trojan actor‐networks.

Details

Information Technology & People, vol. 17 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Content available
387

Abstract

Details

Information Technology & People, vol. 21 no. 2
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 12 January 2015

Johan Sandberg, Jonny Holmström, Nannette Napier and Per Levén

Although the potential of innovation networks that involve both university and industry actors is great variances in cultures, goals and knowledge poses significant challenges. To…

2778

Abstract

Purpose

Although the potential of innovation networks that involve both university and industry actors is great variances in cultures, goals and knowledge poses significant challenges. To better understand management of such innovation networks, the authors investigate different strategies for balancing diversity. The paper aims to discuss these issues.

Design/methodology/approach

In this multiple case study, the authors draw on network and trading zone theory to examine the strategies of four research centers that govern university-industry innovation networks.

Findings

The authors provide empirically grounded descriptions of strategies for balancing diversity in innovation processes, extend previous theorizations by suggesting two types of trading zones (transformative and performative), and identify four strategy configuration dimensions (means of knowledge trade, tie configuration, knowledge mobility mechanisms and types of trust).

Research limitations/implications

Further research is needed on transferability of results when, e.g. cultural collaboration and communication patterns change, and performance implications of different configurations. The research provides conceptual tools for future research on the impact of different diversity strategies.

Practical implications

The findings point to the importance of identifying desired types of innovation outcomes and designing the appropriate level of diversity. To implement the selected strategy, managers need to configure communication channels and strength of relationships, establish associated capacity for knowledge transfer and build appropriate levels of trust.

Originality/value

While extant research has provided a solid understanding of benefits from diversity in boundary spanning innovation processes, this paper outlines strategies for managing associated challenges.

Details

European Journal of Innovation Management, vol. 18 no. 1
Type: Research Article
ISSN: 1460-1060

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Article
Publication date: 6 November 2007

Lars Rönnbäck, Jonny Holmström and Ole Hanseth

This paper seeks to identify and explore critical challenges for the process industry in information technology (IT) infrastructure integration and adaptation.

1676

Abstract

Purpose

This paper seeks to identify and explore critical challenges for the process industry in information technology (IT) infrastructure integration and adaptation.

Design/methodology/approach

An exploratory case study was conducted at a paper mill and their main IT‐vendor. Using a qualitative approach eight semi‐structured interviews were carried out with representatives from both organizations.

Findings

The paper identifies four critical challenges in the integration and adaptation of IT‐infrastructure in the process industry: integration as an ongoing process; maintaining stability in the installed base; locking the right stuff in; and balancing user value, continuity of production and compatibility.

Practical implications

Given the centrality of IT infrastructure in today's process industries, the importance of dealing with these challenges must be emphasized. The four challenges identified in this study are of such a complexity that they can only lend themselves to the evolutionary strategy. Such a strategy is in concert with the sensibility towards risk found in the paper industry.

Originality/value

This paper contributes by building on and expanding IT‐infrastructure literature, as a result of exploring IT‐adaptation challenges in process industry organizations. The findings also provide managers with a valuable insight into recognizing and handling these challenges.

Details

Industrial Management & Data Systems, vol. 107 no. 9
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 June 2004

Ole Hanseth, Margunn Aanestad and Marc Berg

In this editorial introduction Allen Lee's definition of the information systems (IS) field is taken as the starting point: “Research in the information systems field examines…

5678

Abstract

In this editorial introduction Allen Lee's definition of the information systems (IS) field is taken as the starting point: “Research in the information systems field examines more than just the technological system, or just the social system, or even the two systems side by side; in addition, it investigates the phenomena that emerge when the two interact” (Lee, A. “Editorial”, MISQ, Vol. 25, No. 1, 2001, p. iii). By emphasizing the last part of this, it is argued that actor‐network theory (ANT) can provide IS research with unique and very powerful tools to help us overcome the current poor understanding of the information technology (IT) artifact (Orlikowski, W. and Iacono, S., “Research commentary: desperately seeking the ‘IT’ in IT research – a call for theorizing the IT artifact”, Information Systems Research, Vol. 10 No. 2, 2001, pp. 121‐34). These tools include a broad range of concepts describing the interwoven relationships between the social.

Details

Information Technology & People, vol. 17 no. 2
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 1 January 2006

Edoardo Jacucci, Ole Hanseth and Kalle Lyytinen

To give an overview of the papers contained in this Special Issue.

1772

Abstract

Purpose

To give an overview of the papers contained in this Special Issue.

Design/methodology/approach

Looks at how each of the papers reflects the theme of the Special Issue, “Complexity and IT design and evolution”.

Findings

The collection of papers in this Special Issue addresses complexity, drawing on multi‐faceted, multi‐theoretical lines of inquiry.

Originality/value

Frameworks from complexity science, institutional theory, social science, philosophy, and recent thinking in science and technology studies (STS) are used as theoretical lenses to conceptualize and analyze complexity in IS and to offer ways to mitigate it.

Details

Information Technology & People, vol. 19 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 18 September 2017

Martina Elizabeth Murphy and Maja-Marija Nahod

Building information modelling (BIM) literature reveals a growing interest in the development of a competency-based approach to manage the long-term goals of BIM implementation in…

1846

Abstract

Purpose

Building information modelling (BIM) literature reveals a growing interest in the development of a competency-based approach to manage the long-term goals of BIM implementation in infrastructure projects. One long-term goal is mitigation of environmental impacts (EIs). It is proposed that by integrating environmental systems within the BIM model, the technology can act as an early warning indicator to assist stakeholders identify and evaluate EIs before they become critical to delivery. The purpose of this paper is to assess the effectiveness of BIM in identifying EIs on infrastructure projects and investigate the correlation between stakeholder competency and evaluation of EIs.

Design/methodology/approach

In all, 71 informants that have relevant experience in infrastructure projects were investigated using a two-stage methodology comprising a questionnaire to determine the BIM indicators used to identify EIs and the stakeholder competencies required to assess and evaluate EIs and Behavioural Event Interviews (BEIs) to validate the competencies identified.

Findings

The findings showed that risk assessments are the most critical early warning indicator in identifying EIs specifically when implemented within the cost management process. The key stakeholder competencies required to successfully evaluate EIs were identified as project organisation and building equitable relationships. BEIs showed these stakeholders to also have high levels of behavioural and contextual awareness. This suggests that, contrary to perceived perception, successful management of EIs is more dependent on collaborative working than the acquisition of technical skills. Findings also indicated that Croatian BIM stakeholders are less experienced than UK BIM stakeholders in project implementation and delivery and that less experienced BIM stakeholders require more emphasis on technical knowledge whilst the importance of “soft skills” is more apparent in experienced stakeholders, notably amongst the UK participants.

Originality/value

The implications for infrastructure projects show that effective management of EIs can be achieved through alignment of the BIM model with the cost management plan implemented by stakeholders working collaboratively. Hence, the strategic focus for AEC companies working on infrastructure projects should be the development of staff interpersonal competencies rather than solely on project goals and/or an over-emphasis on technical skills.

Details

Engineering, Construction and Architectural Management, vol. 24 no. 5
Type: Research Article
ISSN: 0969-9988

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