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The purpose of this paper is to contribute towards development of a management framework for offshore business process outsourcing (BPO).

This paper utilises longitudinal case studies to identify success factors in managing offshore BPO via the captive model (i.e. wholly‐owned subsidiary).

Success in offshore BPO is based on a combination of cost savings, technical service quality and strategic issues, is specific to business context and will change over time. Choice of engagement model (e.g. captive operation or arms‐length contracting) is an important success factor. Advantages of captive centers arise from higher levels of relationship quality, trust and collaboration effectiveness.

This paper focuses on two global companies in two industry sectors (airlines and telecommunications), and both have adopted one particular BPO model (i.e. captive operation).

The paper contributes to scarce literature on offshore captive BPO operations, the most common but also least researched engagement model. The findings have practical implications for managers designing offshore BPO strategy.

The purpose of this paper is to review recent trends and issues in global IT sourcing and to introduce papers in the special issue: “Social, managerial and knowledge aspects in global IT sourcing”.

The paper examines trends by regions including Brazil, Russia, India and China and also trends in Captive Centres and their strategies.

There will be a continuing rise in outsourcing revenues for global outsourcing, with BPO overtaking ITO within five years. Multi‐sourcing will continue to be the dominant trend. India will continue to dominate but its role will change. China heralds promise but will still struggle to achieve scale in Western European and North American markets. Emerging country competition will intensify. Software as a service will be a “slow burner” but will gain momentum in the second half of the next decade. Near‐shoring will be a strong trend. Outsourcing, by offering a potential alternative, will help discipline in‐house capabilities and service. Knowledge process outsourcing will increase as the BRIC and emerging countries move up the value chain. Captive activity – both buying and selling – will increase (see below). Outsourcing successes and disappointments will continue as both clients and suppliers struggle to deal with a highly dynamic set of possibilities

The paper is of value to both academics and practitioners working in the field of IT sourcing. The study of captive centres is in its early stages and the paper introduces further work in this area.

This study aims to evaluate the knowledge and attitudes of dairy farmers about climate change in dairy farms in the Eastern Cape province of South Africa.

The study was conducted following a cross-sectional research design (Bryman, 2012). The study was conducted mainly on dairy farms located on the south-eastern part of the Eastern Cape province in five districts out of the province’s six districts (Figure 1). These districts include Amathole, Chris Hani, OR Tambo and Cacadu; these regions were not included in a recent surveying study (Galloway et al., 2018).

In all, 71.7% of dairy farm workers heard about climate change from the television, and 60.4% of participants reported that they gathered information from radio. Eighty-two out of 106 (77.4%) correctly indicated that climate change is a significant long-term change in expected weather patterns over time, and almost 10% of the study participants had no clue about climate change. Approximately 63% of the respondents incorrectly referred to climate change as a mere hotness or coldness of the day, whereas the remainder of participants correctly refuted that definition of climate change. Most of the study participants correctly mentioned that climate change has an influence on dairy production (92.5%), it limits the dairy cows’ productivity (69.8%) and that dry matter intake of dairy cows is reduced under higher temperatures (75.5%).

The use of questionnaire to gather data limits the study, as respondents relied on recall information. Also, the sample size and study area limits use of the study as an inference for the excluded parts of the Eastern Cape Province. Also, it focused only on dairy farm workers and did not request information from beef farmers.

This study imply that farmers without adequate knowledge of the impact of climate change keep complaining of a poor yield/ animal productivity and changing pattern of livestock diseases. Hence, a study such as the present one helps to bridge that gap and provide relevant governing authority the needed evidence for policy changes and intervention.

Farmers will begin to get help from the government regarding climate change.

This a first study in South Africa seeking to document the knowledge of dairy farm workers about climate change and its impacts on productivity.

The institution of food and cookery exhibitions and the dissemination of practical knowledge with respect to cookery by means of lectures and demonstrations are excellent things in their way. But while it is important that better and more scientific attention should be generally given to the preparation of food for the table, it must be admitted to be at least equally important to insure that the food before it comes into the hands of the expert cook shall be free from adulteration, and as far as possible from impurity,—that it should be, in fact, of the quality expected. Protection up to a certain point and in certain directions is afforded to the consumer by penal enactments, and hitherto the general public have been disposed to believe that those enactments are in their nature and in their application such as to guarantee a fairly general supply of articles of tolerable quality. The adulteration laws, however, while absolutely necessary for the purpose of holding many forms of fraud in check, and particularly for keeping them within certain bounds, cannot afford any guarantees of superior, or even of good, quality. Except in rare instances, even those who control the supply of articles of food to large public and private establishments fail to take steps to assure themselves that the nature and quality of the goods supplied to them are what they are represented to be. The sophisticator and adulterator are always with us. The temptations to undersell and to misrepresent seem to be so strong that firms and individuals from whom far better things might reasonably be expected fall away from the right path with deplorable facility, and seek to save themselves, should they by chance be brought to book, by forms of quibbling and wriggling which are in themselves sufficient to show the moral rottenness which can be brought about by an insatiable lust for gain. There is, unfortunately, cheating to be met with at every turn, and it behoves at least those who control the purchase and the cooking of food on the large scale to do what they can to insure the supply to them of articles which have not been tampered with, and which are in all respects of proper quality, both by insisting on being furnished with sufficiently authoritative guarantees by the vendors, and by themselves causing the application of reasonably frequent scientific checks upon the quality of the goods.

TITAN is an information management environment designed for fast retrieval of records from extremely large (several million records) collections of data. It provides unlimited multi‐key retrieval and, unlike most retrieval systems, the more terms specified in the query the faster the query is performed. This paper describes the facilities provided by TITAN, explains the underlying theory of signature files behind it and analyses its strengths and weaknesses relative to other tools on the market.

OUR articles are a return to an old theme. That two such writers consider the old problem of the central cataloguing of books worthy of ventilation at this time seems at first a paradox. But one of them recalls to us that planning in war‐time, even if that war is in its early Stage, for the inevitable peace, is a legitimate employment. When the figures are Studied which are submitted as sufficient for running an office where every new book could be catalogued adequately, and cards of the entries issued, we are surprised that we have never been able to bring so obvious a reform about. It would be interesting, and it might be chastening, to discover how much the total library service spends on the cataloguing of new books. When the Library Association has completed its war‐plans it might be persuaded to set up an enquiry into the subject. Meanwhile we hope our readers will send us their impressions of these articles.

RECENT investigation has led us to wonder if the remuneration of librarians has made anything like the progress which sanguine people are wont to say it has. Or, since it is always distasteful to harp on payment for work, we ask: has librarianship advanced, as shown in the salaries paid, in a manner commensurate with the services rendered? If the librarian were receiving the acknowledgment that his position, from its nature, ought to command, his salary should compare in some way with the salaries of his municipal colleagues. Does it? It is true the salaries of librarians have advanced, but does not the pre‐war ratio of difference between them and the salaries of the borough accountant, the medical officer, the borough engineer, remain constant? We believe it does. An example occurs to us, where the pre‐war salary of the town clerk was £1,000 and the borough engineer's was the same, while the medical officer received £800. The librarian had £400. To‐day the town clerk has £2,000, the doctor £1,300, and the engineer £1,750, but the librarian has £750. He is still in the same, if not in a worse, position, relatively, than he was before the war. And £750 is not a low salary, as library appointments go now‐a‐days. The simple truth is that municipalities do not, and frankly say they do not, regard librarians as professional men. So, in this line alone, much remains to be done.

THE PRESIDENT of the Library Association for 1929–30 will be Lord Balneil, the son of the Earl of Crawford, and it is difficult to think of a better choice. Lord Balneil has an admirable bibliographical ancestry—if we may so put it—seeing that his grandfather, the 26th Earl of Crawford, was President in 1898; and the Haigh Hall Library at the family seat is one of the noble private libraries of England. Lord Balneil is the Chairman of the Appeal Committee for the endowment of the School of Librarianship and so has already identified himself in a practical manner with the cause of libraries.

Since the publication of the report of the Lancet Commission on Brandy and the prosecutions that followed, much attention has been given to the subject, and although no great additions to our knowledge of the composition of this spirit have recently been made, practical use is now being made of information which has been at our disposal for five years or more, which has already had far‐reaching effects upon the trade.

The new sub‐department of the Local Government Board, recently created for the purpose of dealing with problems relating to the food supply as regards character and quality, is one apparently whose energies will, in the first place, bo chiefly directed to the institution of some control over the purity of the milk supply of the country. This National Pood Bureau appears to be primarily the outcome of the appeals that have been made from time to time to the authorities to exercise the powers invested in certain Government departments more stringently. Presumably attention will not be limited to the milk supply, important though that be, but in the near future various questions relating to cattle in general will bo dealt with. The two subjects of milk and meat are too closely allied to permit of each one being treated separately or without reference to the other. At the same time, if these closely related questions of milk and meat are to be adequately dealt with it is impossible to leave out of sight the subject of the wholesomeness or unwholesomeness of the imported meat that comes in such immense quantities into this country from abroad. At the present time the bulk of the meat so imported reaches this country from the United States, and in increasingly large quantities from South America. The justifiable outcry that was raised some years ago regarding the American meat packing scandals has, it would seem, quite died down; but unfortunately we have the strongest evidence that the temporary falling off in the trade in imported preserved meat between this country and the United States, which followed upon the agitation, has had but little salutary effect, and that the quality of the meat sent to this country from the United States still leaves much to be desired.