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The local availability of needed publications is, from most users′ point of view, probably the most appropriate measure of a library′s effectiveness. Although immediate availability is the ideal, interlending offers a way to improve availability over time. With the goal of maximum availability in the shortest possible time, the interlending section of the Unisa Library has developed a number of performance measures to determine its effectiveness. The performance measures were instrumental in targeting problem areas which could contribute to a more effective service by technological and other means. Briefly describes the rationale behind the performance measures and the actual performance attained, as well as the factors contributing towards their improvement.

Dear Mr Pettman Whilst John Pateman has every right to promote LIWO (Library and Information Workers Organization) as a group of young and so‐called progressive librarians. I seriously object to his negative caricature of SAILIS (The South African Institute for Librarianship and Information Science).

Looks at the effects reduction in Local Government spending has had on race initiatives in the multi‐racial library service. Notes that multi racial librarians will be required to work two days a week at designated service points therefore diluting the service they provide. Concludes that a service for black and ethnic minority communities may be forced to depend on income from the very communities it was created to serve.

This chapter introduces a theoretically grounded pedagogical procedure of moral argumentation that aims to facilitate student teachers’ learning of moral competencies during teacher education. Despite the essentiality of the moral aspects of teaching, they often remain implicit in the curricula and pedagogical practices of teacher education. Thus, there is a clear need to bring these aspects to the foreground and create possibilities for student teachers to elaborate them thoroughly during teacher education. Authentic cases capturing classroom realities and moral dilemmas at school as well as their systematic analysis and reflection from various lenses form the core of the procedure. Based on the results of the use of the procedure in the practice of teacher education, it promisingly fulfills the aims to demonstrate the moral core of teaching and teacher’s central role in it for student teachers.