Search results

Examines the concept of differentiating product offerings, including consumer services, and positioning them in relation to customer needs and perceptions. Approaches the subject of service positioning via an interesting case study. Concludes with recommended guidelines for the positioning of consumer services, but notes that a case study, whilst a source of interesting insights, is limited since itsobservations may not necessarily be true for other service businesses.

Purpose: Market logics have increasingly dominated consumer life worlds. Consumers may embrace marketization, or they may resist it, try to escape it, rebel against it, or actively manage its effects. This chapter examines the marketization of elderly care (in the form of transactional service provider relationships) and how consumers apply humanizing strategies to market relationships.

Methodology/Approach: This is a qualitative interpretive study using in-depth interviewing, observations, and the analysis of media coverage.

Findings: Drawing on institutional theory, this study shows how consumers humanize a marketized service relationship by weaving social logics into existing market logics. Our research finds consumers engaging in three humanization strategies: (1) moving beyond transactional relationships; (2) sharing consumption experiences; and (3) reinforcing social bonds through giving. The end result is the do-it-yourself (DIY) creation of extended family relationships from market resources.

Social Implications: The context of this study is a government-supported, non-profit, exchanged-based retirement support scheme that addresses the challenges of global population aging and the increasing anonymization and estrangement in our society. The authors tentatively suggest that our findings represent a move to mitigate adverse effects of neoliberalism.

Originality/Value of the Paper: Prior research has shown that consumers embrace marketization, resist it, try to escape it, rebel against it, or actively manage its effects. The authors identify another strategy used by consumers to address the increasing marketization of their life worlds, namely humanization. This study shows that consumers assemble market resources and humanize transactional service provider relationships by weaving social- into market logics resulting in the creation of a DIY extended family.

Entrepreneurship is a source of innovation, job creation, and vibrancy for local and regional economies. As a direct result, there is a profound interest in creating an infrastructure that effectively encourages entrepreneurship and incubates entrepreneurial endeavors. Western State University has responded to this call by developing the Harvey Entrepreneurship Program, which is integrated in the Enterprise Residential College.The Harvey program provides a socially embedded experiential learning approach to entrepreneurial education. Faculty, students, entrepreneurs, and technical experts are drawn together in an environment that provides space for business incubators and an entrepreneurially focused curriculum. In this article, we present a case study in which we use qualitative research methods to explore the benefits and challenges of creating such a program.The delivery model that Enterprise Residential College provides for entrepreneurial education is examined through the perspectives of program administrators, faculty, and students. The findings reveal evidence that a residential college can form a powerful nexus of formal instruction, experiential learning, socialization, and networking to influence entrepreneurship. We discuss relevant findings that may aid others considering similar endeavors.