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Article
Publication date: 1 March 1999

John R. Willems and Karen Ketler

Reports the results of a survey of information systems managers with respect of the importance of telecommunications issues and the quality of their telecommunications training…

1636

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Reports the results of a survey of information systems managers with respect of the importance of telecommunications issues and the quality of their telecommunications training. The response of the information systems managers identified four factors: standard or clerical applications (e‐mail and voice mail); advanced or emerging applications (conducting business on the Internet); technical issues (telecommunications terminology and equipment capability); and managerial issues (the use of telecommunications to gain a competitive advantage). The information systems managers rated managerial issues as more important than technical issues, thus reflecting a shift to the strategic issues of telecommunications. While the information systems managers rated training on standard applications the highest, they expressed clear dissatisfaction in all areas of their telecommunications training. Surprisingly, it was in the managerial area of telecommunication that the IS managers expressed their greatest desire for additional training. All too often technology rules the business. It is now time to revert to the core organizational emphasis and use technology to manage the business efficiently.

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Industrial Management & Data Systems, vol. 99 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 July 2001

Karen Ketler and John R. Willems

Reports the results of a recent study of marketing and information systems (IS) managers about the importance of telecommunications in their positions and the quality of their…

887

Abstract

Reports the results of a recent study of marketing and information systems (IS) managers about the importance of telecommunications in their positions and the quality of their training in telecommunications. Surprisingly, the marketing managers rated the importance of the 30 telecommunications issues in their positions higher than the IS managers. Yet, the marketing managers expressed more dissatisfaction with their telecommunications training in these issues than the IS manager. The researchers computed training need as the difference between the importance of the issue and the quality of training on that issue. Although the marketing manager had a substantially higher training need than the IS manager, there was remarkable agreement on the issues on which both groups of managers want additional training. They seek training on the managerial issues, such as data integrity, the use of telecommunications for a competitive advantage, strategic planning of telecommunications and data security.

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Industrial Management & Data Systems, vol. 101 no. 5
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 June 1999

John R. Willems and Karen Ketler

Reports the results of a survey of marketing managers with respect to the importance of telecommunications issues and the quality of their telecommunications training. The…

1296

Abstract

Reports the results of a survey of marketing managers with respect to the importance of telecommunications issues and the quality of their telecommunications training. The responses of the marketing managers identified three categories of issues: standard or clerical applications, such as e‐mail or voice mail; advanced applications, such as conducting business on the Internet and EDI; and managerial and technical issues, such as the use of telecommunications to gain a competitive advantage. Surprisingly, marketing managers rated the standard applications as the most important. The explanation was found in the quality of their training. Marketing managers expressed major dissatisfaction with all areas of telecommunications training, but especially in the advanced applications and managerial issues. Rather than placing emphasis on the strategic, more training effort was spent on telecommunications training in the clerical functions. Without knowledge about the advanced or cutting‐edge applications, marketing managers do not understand the potential of these applications and issues in the organization.

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Marketing Intelligence & Planning, vol. 17 no. 3
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 1 January 1954

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

120

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Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

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Aslib Proceedings, vol. 6 no. 1
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 June 1985

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains…

12736

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The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

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Management Decision, vol. 23 no. 6
Type: Research Article
ISSN: 0025-1747

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Book part
Publication date: 13 August 2018

Robert L. Dipboye

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The Emerald Review of Industrial and Organizational Psychology
Type: Book
ISBN: 978-1-78743-786-9

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Book part
Publication date: 24 June 2024

Noel Scott, Brent Moyle, Ana Cláudia Campos, Liubov Skavronskaya and Biqiang Liu

Free Access. Free Access

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Cognitive Psychology and Tourism
Type: Book
ISBN: 978-1-80262-579-0

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Article
Publication date: 1 April 1949

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields…

259

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It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.

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Aslib Proceedings, vol. 1 no. 4
Type: Research Article
ISSN: 0001-253X

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Book part
Publication date: 7 September 2023

Pok Man Tang, Anthony C. Klotz, Joel Koopman, Elijah X. M. Wee and Yizhen Lu

Professional touching behavior (PTB), defined as intentional touching behavior that occurs between organizational members and that falls within the boundaries of appropriateness

Abstract

Professional touching behavior (PTB), defined as intentional touching behavior that occurs between organizational members and that falls within the boundaries of appropriateness and professionalism in the workplace, is prevalent in organizations. Scholars from multiple disciplines, including human resources researchers, have acknowledged the importance of physical contact for facilitating interpersonal communication and relationship-building. However, PTB may not only elicit positive reactions from those who receive it but also negative reactions as well, with implications for social dynamics in organizations. PTB can, on the one hand, fulfill employees’ desires for interpersonal connection; at the same time, such physical contact at work can represent a threat to employees’ health. To explain the nature and implications of these divergent effects of receiving PTB, the authors draw upon sociometer theory and behavioral immune system (BIS) theory to model the emotional, cognitive, and physiological processes via which, and the conditions under which, receiving such behavior will result in socially functional responses and prompt subsequent prosocial behavior, and when PTB will be perceived as a health risk and prompt withdrawal behavior. The theoretical framework of this chapter expands our conceptual understanding of the consequences of interpersonal physical contact at work and has important human resources management (HRM) implications for organizational managers.

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Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-83753-389-3

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Article
Publication date: 1 April 1977

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that…

432

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THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that date two extensions to the building have taken place. The first, in 1882, provided a separate room for both Reference and Lending libraries; the second, opened in 1938, provided a new Children's Department. Together with the original cost of the building, these extensions were entirely financed by Sir Peter Coats, James Coats of Auchendrane and Daniel Coats respectively. The people of Paisley indeed owe much to this one family, whose generosity was great. They not only provided the capital required but continued to donate many useful and often extremely valuable works of reference over the many years that followed. In 1975 Paisley Library was incorporated in the new Renfrew District library service.

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Library Review, vol. 26 no. 4
Type: Research Article
ISSN: 0024-2535

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