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Article
Publication date: 1 December 1998

Eric Glasgow

The enormous growth in publishing in Victorian England is surveyed from its origins in the eighteenth century to the demise, or survival, of principal publishing houses in the…

676

Abstract

The enormous growth in publishing in Victorian England is surveyed from its origins in the eighteenth century to the demise, or survival, of principal publishing houses in the twentieth century. The major publishers ‐ Longman, Murray, Smith Elder, Chapman and Hall, Colburn, Bentley, Heinemann, Methuen and Macmillan ‐ are discussed in relation to their authors and publishing successes and failures. The relation between the full‐length book and the major literary journals is discussed and the capitalist, risk taking nature of publishing as a commercial enterprise is emphasised.

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Library Review, vol. 47 no. 8
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 15 August 2019

John Murray, Jonathan Elms and Mike Curran

The delivery of high-quality service is critical for the success, or otherwise, of many retailers. However, despite calls to examine the efficacy of the dimensions of quality in…

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Abstract

Purpose

The delivery of high-quality service is critical for the success, or otherwise, of many retailers. However, despite calls to examine the efficacy of the dimensions of quality in different service contexts, it is still largely unknown how dimensions such as empathy and responsiveness interact to determine consumers’ perceptions of service quality. Recent research also suggests that loyalty strategies may not be equally effective across all services contexts. The purpose of this paper is, therefore, to contribute to the service quality literature by providing a better understanding of how marketing strategy is effectively operationalised into improved services and consumer loyalty in physical stores.

Design/methodology/approach

Consumers from ten stores of one pharmacy retailer were surveyed. The retailer provides high-service levels at present and is examining ways of how to deliver a better quality service to its prescription and non-prescription account holding consumers. By examining consumer loyalties in high-services contexts in pharmacy retailing, the authors also propose how retailers in other sectors can learn to operationalise services quality into increased loyalties.

Findings

The findings of this research demonstrate that empathy, rather than responsiveness, is more important in a high service delivery context such as pharmacy retailing. Non-prescription account holding and non-store loyal consumers also do not perceive that high service responsiveness is compromised by offering of a highly empathetic (and possibly more time consuming) service by the retailer.

Originality/value

These findings present specific implications for retailers in the development of consumer loyalty in a high-service context. Moreover, the findings of this research also illustrate how retailers can more effectively target their investments in service design to enhance service quality and consumer loyalty.

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International Journal of Retail & Distribution Management, vol. 47 no. 12
Type: Research Article
ISSN: 0959-0552

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Publication date: 1 April 1985

John W. Murray

This paper was delivered by the author at a conference on ‘Building Defects in Commercial Property’, organised by Henry Stewart Conference Studies on 7th February, 1985.

231

Abstract

This paper was delivered by the author at a conference on ‘Building Defects in Commercial Property’, organised by Henry Stewart Conference Studies on 7th February, 1985.

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Structural Survey, vol. 3 no. 4
Type: Research Article
ISSN: 0263-080X

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Article
Publication date: 1 March 1933

WE have now received the skeleton programme of, and the invitations to, the Annual Meeting of the Library Association which opens at Harrogate with a service at the Parish Church…

28

Abstract

WE have now received the skeleton programme of, and the invitations to, the Annual Meeting of the Library Association which opens at Harrogate with a service at the Parish Church on Sunday, September 17th. The arrangements that are to be made locally are attractive; the picture of the interior of the Royal Hall, which we receive with the list of hotels and boarding houses, seems to promise a useful meeting place where perhaps the acoustics will be better than those to which we are normally accustomed at conferences. The Majestic Hotel, which has been chosen as headquarters, is not quite so expensive as some hotels which have hitherto been chosen although it is not cheap, and it has the advantage of being quite near to the meeting place.

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New Library World, vol. 35 no. 11
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 March 1929

LORD GORELL

I HAVE been asked by the Editor, whose powers of persuasion are great, not merely to write an article for the LIBRARY REVIEW but to write one on “The Murray Tradition.” Thus is my…

22

Abstract

I HAVE been asked by the Editor, whose powers of persuasion are great, not merely to write an article for the LIBRARY REVIEW but to write one on “The Murray Tradition.” Thus is my labour set and my duty defined—a pleasant labour and an honourable duty. I am grateful to Mr. Macleod, not for extracting a promise to write but for easing that extraction by naming the subject on which I am most willing, and at the same time without a specific invitation should have been most diffident, to write.

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Library Review, vol. 2 no. 3
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 1 July 1962

R.D. MACLEOD

William Blackwood, the founder of the firm of the name, saw service in Edinburgh, Glasgow, and London before opening in 1804 as a bookseller at 64 South Bridge, Edinburgh…

45

Abstract

William Blackwood, the founder of the firm of the name, saw service in Edinburgh, Glasgow, and London before opening in 1804 as a bookseller at 64 South Bridge, Edinburgh. Blackwood continued in his bookselling capacity for a number of years, and his shop became a haunt of the literati, rivalling Constable's in reputation and in popularity. His first success as a publisher was in 1811, when he brought out Kerr's Voyages, an ambitious item, and followed shortly after by The Life of Knox by McCrie. About this time he became agent in Edinburgh for John Murray, and the two firms did some useful collaborating. Blackwood was responsible for suggesting alterations in The Black Dwarf, which drew from Scott that vigorous letter addressed to James Ballantyne which reads: “Dear James,—I have received Blackwood's impudent letter. G ‐ d ‐ his soul, tell him and his coadjutor that I belong to the Black Hussars of Literature, who neither give nor receive criticism. I'll be cursed but this is the most impudent proposal that was ever made”. Regarding this story Messrs. Blackwood say: “This gives a slightly wrong impression. Scott was still incognito. William Blackwood was within his rights. He was always most loyal to Scott.” There has been some controversy as to the exact style of this letter, and it has been alleged that Lockhart did not print it in the same terms as Sir Walter wrote it. Blackwood came into the limelight as a publisher when he started the Edinburgh Monthly Magazine in 1817, which was to be a sort of Tory counterblast to the Whiggish Edinburgh Review. He appointed as editors James Cleghorn and Thomas Pringle, who later said that they realised very soon that Blackwood was much too overbearing a man to serve in harness, and after a time they retired to edit Constable's Scots Magazine, which came out under the new name of The Edinburgh Magazine and Literary Miscellany. [Messrs. Blackwood report as follows: “No. They were sacked—for incompetence and general dulness. (See the Chaldee Manuscript.) They were in office for six months only.”] Blackwood changed the name of The Edinburgh Magazine to Blackwood's Edinburgh Magazine, and became his own editor, with able henchmen in John Wilson, Christopher North, John Gibson Lockhart, and James Hogg as contributors. It was a swashbuckling magazine, sometimes foul in attack, as when it told John Keats to get “back to the shop, back to plaster, pills, and ointment boxes”. Lockhart had a vigour of invective such as was quite in keeping with the age of Leigh Hunt, an age of hard‐hitting. The history of Blackwood in those days is largely the history of the magazine, though Blackwood was at the same time doing useful publishing work. He lost the Murray connexion, however, owing to the scandalous nature of some of the contributions published in Maga; these but expressed the spirit of the times. John Murray was scared of Blackwood's Scottish independence! Among the book publications of Blackwood at the period we find Schlegel's History of Literature, and his firm, as we know, became publisher for John Galt, George Eliot, D. M. Moir, Lockhart, Aytoun, Christopher North, Pollok, Hogg, De Quincey, Michael Scott, Alison, Bulwer Lytton, Andrew Lang, Charles Lever, Saintsbury, Charles Whibley, John Buchan, Joseph Conrad, Neil Munro—a distinguished gallery. In 1942 the firm presented to the National Library of Scotland all the letters that had been addressed to the firm from its foundation from 1804 to the end of 1900, and these have now been indexed and arranged, and have been on display at the National Library where they have served to indicate the considerable service the firm has given to authorship. The collection is valuable and wide‐ranging.

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Library Review, vol. 18 no. 7
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 1 May 1962

HORACE THOROGOOD

“We are really a family concern,” said Mr. John Carter, referring to Routledge & Kegan Paul of which he is chairman; and the same, in different degrees, could be said of the three…

19

Abstract

“We are really a family concern,” said Mr. John Carter, referring to Routledge & Kegan Paul of which he is chairman; and the same, in different degrees, could be said of the three other London publishing houses which I have been visiting. Longmans and Murrays are eminent examples.

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Library Review, vol. 18 no. 5
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 1 November 1906

IT is fitting that a new series of this magazine should be introduced by some reflections on the whole question of book selection, both for the general public and libraries.

50

Abstract

IT is fitting that a new series of this magazine should be introduced by some reflections on the whole question of book selection, both for the general public and libraries.

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New Library World, vol. 9 no. 1
Type: Research Article
ISSN: 0307-4803

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Publication date: 23 December 2010

Noel W. Thompson

Joseph Dorfman in his introduction to the 1966 edition of Ravenstone's A Few Doubts on the Subjects of Population and Political Economy argued that Ravenstone was Rev. Edward…

Abstract

Joseph Dorfman in his introduction to the 1966 edition of Ravenstone's A Few Doubts on the Subjects of Population and Political Economy argued that Ravenstone was Rev. Edward Edwards, a major contributor on political economy to the Quarterly Review and Blackwood's Magazine. The case Dorfman made was circumstantial but nonetheless a strong one. First there was the fact that ‘articles in these Tory organs [were] roughly speaking in accordance with the views of “Ravenstone”’ (Dorfman, 1966). Both Ravenstone and Edwards were, for example, strongly critical of Malthusian population theory and its implications. Furthermore, on the basis of a reading of the 1821 work, Dorfman opined that Ravenstone was a trained theologian, something consistent with Edwards' clerical status, and that both had a predilection for historical reflection. Dorfman also believed he had found evidence in the files of John Murray, the publisher of the Quarterly Review, to substantiate his identification. Thus he cites a letter from Murray to William Gifford, a member of the publishing house, dated 3 November 1820, which makes reference to a manuscript sent to Murray shortly before A Few Doubts was published by another house. Moreover, Murray's correspondence files show that Edwards thought highly of Henry Brougham, and there is a copy of A Few Doubts in the Goldsmiths' Library in London, which is inscribed from the author to him (Dorfman, 1966, p. 20).

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English, Irish and Subversives among the Dismal Scientists
Type: Book
ISBN: 978-0-85724-061-3

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Publication date: 9 August 2023

Will Jackson, Will McGowan and Emma Murray

This chapter examines the potential of ‘Artivism’ for activist criminology. Drawing on a body of work developed since 2016, this chapter explores a series of projects that have…

Abstract

This chapter examines the potential of ‘Artivism’ for activist criminology. Drawing on a body of work developed since 2016, this chapter explores a series of projects that have examined how an approach to research that harnesses the activist qualities of art could be used to inform transformative criminological research. Artivism is an approach that involves merging ‘the boundless imagination of art and the radical engagement of politics’ (Jordan, 2020, p. 60), and by amplifying marginalised voices, the overarching aim is to effect social and political change. This type of activist art is not reducible to the production of political art – art about an issue – but instead seeks to change the way that we think, speak, and act. In this sense, this approach accords with the principles of critical social research in ensuring that ‘the voices and experiences of those marginalised by institutionalised state practices are heard and represented’ (Scraton, 2007, p. 10). Examining pilot projects developed with artists and producers based in Liverpool, England, and focussed on experiences of prison and probation, the authors examine the potential that this approach has to change both the way they work as critical criminologists and the objects of this study. With reference to the question of a method for activist criminology, the chapter suggests that critical criminological work can be informed and enhanced by collaboration with socially engaged art – a form of artistic practice that seeks to address social and political issues and is often associated with activist strategies. This chapter, therefore, aims to contribute to debates about how activist criminologies may be done and offers suggestions for new directions in this work underpinned by interdisciplinary collaborations and the coproduction of research with those similarly committed to a transformative project.

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The Emerald International Handbook of Activist Criminology
Type: Book
ISBN: 978-1-80262-199-0

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