The purpose of this paper is to present a model to explain a business contingency process to senior management and other employees in organizations during education or training on…
Abstract
Purpose
The purpose of this paper is to present a model to explain a business contingency process to senior management and other employees in organizations during education or training on business continuity planning.
Design/methodology/approach
The model has been developed and evaluated/tested in three comprehensive cases. Senior management, IT managers and employees in the three case organizations participated in this action research effort during the development, implementation, education or training on business continuity plans and planning.
Findings
The model has been evaluated/tested, and is suitable for explaining what may characterize a business contingency process to senior managements and employees in both public and private sector organizations.
Practical implications
The model can be used for explaining the issues to senior management and to form the fundament for building a business continuity plan which is part of an organization's IT and information security program. It may also be used to explain what a business contingency process is to other staff in an organization. The model can also be used to model parts of business continuity planning, as a basis for training planning, and as support in different training contexts to achieve individual and organizational learning on business continuity plans and activities.
Originality/value
The model is graphically visualized and the concept can be adapted to any organization.
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John Lindström, Sören Samuelsson and Ann Hägerfors
The purpose of this paper is to present a multi‐usable business continuity planning methodology. It comprises business continuity planning on the organizational and departmental…
Abstract
Purpose
The purpose of this paper is to present a multi‐usable business continuity planning methodology. It comprises business continuity planning on the organizational and departmental levels.
Design/methodology/approach
The methodology has been developed, tested and confirmed in three comprehensive cases. Senior management, IT managers and employees in the three case organizations have participated in this action research effort during the development, implementation or training on business continuity plans and planning.
Findings
The methodology has been tested and confirmed, and is suitable for explaining business continuity planning to senior managements and employees in both public and private sector organizations.
Practical implications
The methodology description can be used for explaining the issues to senior managements and forms the foundation for a business continuity plan, which is part of an organization's IT‐ and information security program. It may also be used to explain business continuity planning to other staff in an organization. The methodology can also be used to model business continuity planning, as a basis for training planning, and as support in different training contexts to achieve individual and organizational learning on business continuity plans and activities.
Originality/value
The methodology of using a staircase or capability maturity model is a commonly used concept and can be adapted to any organization.
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Dan Harnesk and John Lindström
The purpose of this paper is to broaden the understanding about security behaviour by developing a security behaviour typology based on the concepts of discipline and agility.
Abstract
Purpose
The purpose of this paper is to broaden the understanding about security behaviour by developing a security behaviour typology based on the concepts of discipline and agility.
Design/methodology/approach
A case study was designed to analyze security behaviours in one public nursing centre. The inquiry was organized around the themes discipline and agility, culture, and security processes in order to get an in‐depth understanding of the complex relationship between security management, referred to as discipline, and security in use, referred to as agility.
Findings
The paper shows that security behaviour can be shaped by discipline and agility and that both can exist collectively if organizations consider the constitutional and existential aspects of information security (IS) management.
Practical implications
This research makes a pivotal stand for the issue how security behaviours narrate a broad picture to enhance IS management. In particular, this will improve design of IS training and awareness programs.
Originality/value
This research is relevant to IS management in organizations, particularly as behavioural and cultural aspects are becoming increasingly significant for maintaining and also designing systemic IS management.
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This paper discusses findings from qualitative research exploring young asylum seekers' (aged 18‐25) definitions and experiences of ‘home’ and ‘belonging’ at a time of transition…
Abstract
This paper discusses findings from qualitative research exploring young asylum seekers' (aged 18‐25) definitions and experiences of ‘home’ and ‘belonging’ at a time of transition to adulthood and adjustment to life in a new country. Previous research on refugees and asylum seekers has focused largely on either children or adults, often failing to highlight the particular experiences of those in young adulthood. It will be argued that young asylum seekers of this age have specific needs and experiences associated with the dual transition they face, in both adapting to life in the UK and becoming adults, and the changing support network and entitlements available to them as they go through this process.
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With the job market as it is for many college graduates, it is more important than ever that students choose those professional and graduate schools which will best meet their…
Abstract
With the job market as it is for many college graduates, it is more important than ever that students choose those professional and graduate schools which will best meet their individual needs and help them achieve their goals. The process of graduate school selection is often difficult, but libraries can facilitate the process with a good collection of specialized guides to graduate schools, frequently obtainable at little cost.
Lars P. Andersen, Birgitte Tufle, Jeanette Rasmussen and Kara Chan
The purpose of this paper is to compare sources of money as well as responses to television commercials and pop up advertisements on the internet among young “tween” consumers in…
Abstract
Purpose
The purpose of this paper is to compare sources of money as well as responses to television commercials and pop up advertisements on the internet among young “tween” consumers in Denmark and Hong Kong. Findings are compared with existing preconceptions of the tween segment in the marketing literature.
Design/methodology/approach
A survey was conducted in six primary schools in Denmark and Hong Kong, with 434 respondents from fourth, fifth and sixth grades.
Findings
The paper finds that the Danish tweens received higher monthly incomes from all sources than Hong Kong tweens. Danish tweens were more likely to spend money on CDs, computer games, clothing, sports equipment, and cosmetics/jewelry than Hong Kong tweens. Hong Kong tweens were more likely to spend money on books than Danish tweens. The results showed complex differences in the perception and reactions to advertising. The results seem to support that tween consumption and responses to advertising are motivated differently in cultures of individualism and collectivism, and consequently that the tween consumer segment is not as globally homogeneous as it is claimed to be.
Research limitations/implications
The study was based on a convenience sample. The questionnaire consisted of mainly dichotomous scales, limiting the available statistical analysis. Further qualitative study is needed to explore the reasons for the differences.
Practical implications
The paper can serve as a guideline for marketing communication targeting tweens, particularly in case of international or global campaigns.
Originality/value
This paper offers insights into designing communication strategies for tweens, particularly when incorporating advertising on television as well as new media. Policy makers should be aware that perceptions and impact of advertising on children may vary significantly across cultures.
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By stepping outside of the consumer socialization model (Ward, 1974) which for many years has resembled a ‘body of verified truths’ when it comes to understanding the complex…
Abstract
Purpose
By stepping outside of the consumer socialization model (Ward, 1974) which for many years has resembled a ‘body of verified truths’ when it comes to understanding the complex intimacy between young consumers’ identities and the marketplace, this research aims to offer a theoretical and empirical reconsideration of the tangible light and shade, indeterminacy and yet ambition in which these young adolescents’ consumption practices and social contexts are inextricably intertwined.
Methodology
Five different data collection methods were employed; namely personal diaries, in-depth interviews (which were conducted at two separate intervals), accompanied shopping trips, e-collages and researcher diaries. Each method was chosen so as to fulfil a specific purpose and reflect a specific angle of repose on the lived experience and consumption practices of a liminar – those at the heart of marketing’s newest strategic boundary.
Findings
This chapter describes some of the constituent elements of metaconsumption; the proposed theorization of the liminars’ consumption practices and a suggested diversion from ‘the effects’ perspective on young consumers’ socialization.
Research implications
This chapter adds to those which problematize the tendency to view young consumers’ interactions with consumption as measurable by having to pass through pre-defined stages if they are to become recognized as complete consumers. Instead this research aligns with the perspective that young consumers, like adults, must mediate the shifting milieus of their social lives through engagement with a myriad consumption practices.
Originality/value
This perspective responds to an acknowledged empirical dearth (e.g. Martens, Southerton, & Scott, 2004). However, secondly in line with Arnould & Thompson’s (2005) original motivation that CCT encapsulate those who see our discipline as ripe with the potential for new theory generation and widespread applicability, this research aligns micro understandings and theorizations of children’s social worlds and consumer culture practices with existing meso- and macro-levels of consumption theory.
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Lars P. Andersen, Birgitte Tufte, Jeanette Rasmussen and Kara Chan
The purpose of this paper is to present a study that compares ownership and usage of new media among young “tween” consumers in Denmark and Hong Kong. Further, it shows the ways…
Abstract
Purpose
The purpose of this paper is to present a study that compares ownership and usage of new media among young “tween” consumers in Denmark and Hong Kong. Further, it shows the ways of finding new interesting web sites.
Design/methodology/approach
In 2004‐2005 a survey was conducted in Denmark and Hong Kong of 434 fourth, fifth and sixth class students. Questionnaires were distributed in six elementary schools. Hypotheses about new media ownership and usage in the two societies are formulated based on the economic development and individualistic/collective cultural dimensions of the societies.
Findings
Household ownership of new media, ownership of mobile phone and heavy use of the internet were found to be more prevalent among Danish tweens than among Hong Kong tweens. Danish tweens were more likely to use mobile phones and the internet for interpersonal communication and for enjoyment than Hong Kong tweens. Hong Kong tweens used the internet more for educational purposes than Danish tweens. The results seem to support that adoption and consumption of new media are motivated differently in cultures of individualism and collectivism, and consequently that the tween consumer segment is not as globally homogeneous as it is claimed to be.
Research limitations/implications
The study was based on a convenience sample, thus it may be problematic to generalize from the findings.
Practical implications
The study can serve as a guideline for marketing communication targeting tweens. The emphasis on the hedonic use and social function of new media may be suitable for a highly developed, individualistic society. In collective societies, marketers may need to put emphasis on the instrumental values of new media, such as improving academic performance.
Originality/value
This paper offers insights into designing communication strategies for Danish and Hong Kong tweens, particularly when incorporating new media. Findings are compared with existing preconceptions of the tween segment in the marketing literature.
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The purpose of this paper is to examine tweens' (8‐12 year‐olds) satisfaction with and loyalty to their mobile phones and the relationship between these.
Abstract
Purpose
The purpose of this paper is to examine tweens' (8‐12 year‐olds) satisfaction with and loyalty to their mobile phones and the relationship between these.
Design/methodology/approach
Based on literature studies, hypotheses about tweens' satisfaction with and loyalty to their mobile phones are developed. A survey in Denmark forms the empirical basis for the study, and the hypotheses are tested and discussed.
Findings
The results indicate that tweens are far more satisfied with their mobile phones than adults are and that the mobile phones fulfill children's expectations to a much higher degree. Still, brands are not able to turn tweens into loyal customers who will recommend their mobile phones to friends. Tweens' loyalty is lower than what is experienced for adults and the relationship between satisfaction and loyalty is very weak.
Research limitations/implications
This study is limited to the mobile phone market. The low degree of loyalty in this market may not necessarily be the case in other markets. However, it is believed that many of the arguments share such generic characteristics that they are transferable to other product areas. Another limitation is that this study is based on a survey in Greater Copenhagen in Denmark. Therefore, the results can be influenced by a city effect.
Practical implications
The paper presents findings, which are useful for mobile phone marketers' marketing strategy and promotional plans towards tweens.
Originality/value
The study combines tweens, mobile phones, and customer satisfaction and loyalty theory. Findings on this combination have not been published previously. However, the combination is important due to the growing mobile phone penetration among tweens and the fast development of mobile phones and telecommunication services.
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Daniela Werthes, René Mauer and Malte Brettel
The purpose of this paper is to explore whether and how entrepreneurs in the cultural and creative industries develop an entrepreneurial identity. It also aims to expand research…
Abstract
Purpose
The purpose of this paper is to explore whether and how entrepreneurs in the cultural and creative industries develop an entrepreneurial identity. It also aims to expand research on cultural and creative entrepreneurship.
Design/methodology/approach
The study is based on longitudinal qualitative cases and analyses the potential entrepreneurial identity development of eight cultural and creative entrepreneurs from Germany. The researchers create a framework to ascertain whether and, if so, how cultural and creative entrepreneurs develop an entrepreneurial identity.
Findings
The findings suggest that cultural and creative entrepreneurs do develop an entrepreneurial identity and incorporate their cultural and creative identity into that entrepreneurial identity whereas self-reflection is a key driver in the development.
Practical implications
Cultural and creative entrepreneurs are a key driver of economic development. Hence, it is important to generate a more detailed understanding of their entrepreneurial mind-set and their behaviour.
Originality/value
The study suggests that cultural and creative entrepreneurs actively develop an entrepreneurial identity and that self-reflection, communication with other entrepreneurs and entrepreneurial experience are the main drivers of their identity development. Nevertheless, their cultural and creative identity does have an influence on their entrepreneurial identity. In addition, the study demonstrates how such entrepreneurs develop their identity.