Search results

This paper interrogates the relationships between tacit knowledge (of professionals) and performance measurement regimes (of post-modern organizations). Drawing on Polanyi’s (1958, 1968) ideas about tacit knowledge and Lyotard’s (1984) theory of performativity with regard to criteria such as profit-performance the applicability and relevance of tacit, working knowledge in the internet age is assessed. The paper examines: the effects of context on knowledge management (KM); tacit knowledge and performativity around the production, validation and assessment of knowledge within organizations; KM and the mercantilization of knowledge and critical questions as to how performativity impacts tacit knowledge and KM in the digital era.

The paper deconstructs popular and fashionable narratives around tacit knowledge and KM to critically appraise approaches to knowledge construction and transfer in contemporary and commercial contexts. The study draws on various specific critical incidents in commercial practice to assess where (and why) things went wrong with KM practices in the aftermath of the global financial crisis and in more recent attempts at large scale corporate fraud.

KM should not trade exclusively in instrumentalized, performative knowledge. Tacit knowledge involves a sense of what is going on and this is not easily measured or codified. Experiential understanding of what is required when engaging with clients, colleagues, senior partners, other businesses (and cultures) and the political contexts in which employees work is central to tacit knowledge. So too are performance measures and reward systems and herein lies the “uneasy dynamic”. The nature of any transfer of tacit knowledge is problematic, but such employee know-how remains critical to organizational performance and validating the use-value of knowledge for the purposes of KM.

Researchers have used the theories of Polanyi and Lyotard, but rarely combined them to investigate KM practices critically in post-modern organizations. By using the two theories, this paper critically examines the contemporary construction of tacit knowledge from perspectives that include the different discourses and localized practices through which it is produced and consumed.

This paper aims to draw on Latour’s (1991) conceptual “performative” framework to investigate the role of management control systems (MCSs) in the establishment of post-acquisition integration. The study adopts a qualitative case study approach, where data are collected and analysed from an Australian company which had recently completed a number of acquisitions. Findings demonstrate the performative powers and effects of MCSs, which contribute to shaping customer and sales integration activities, including the forms some resistance may take. In this case, a bitter betrayal was perceived to have occurred in an early stage of the merger, and this paper argues that the use of a performative theoretical framework has enabled subsequent post-acquisition integration strategies to be rendered more visible and thus actionable.

The study adopts a qualitative approach where data are collected and analysed from an Australian case study company which had recently completed a number of acquisitions. Research methods used include semi-structured interviews, a review of archival documents and observations to capture daily integration activities and practices of actors operating in the company.

Findings demonstrate the performative powers and effects of MCSs, which structure customer and sales integration activities and make post-acquisition integration relations strategy visible and actionable.

Findings are only on one case study, and there is a need to undertake further detailed case studies across a range of industries and timeframes, plus, where possible, revisit such studies post hoc to assess the stability of success of the integration.

Integration strategy and strategic change may be constituted by non-human actants such as MCSs. Practitioners who are engaged in acquisitions and making integration decisions need to recognise that MCSs do not merely play a subordinate role to integration strategies, but rather is an important moderating variable that play an active role in their formulation, configuration and enactment.

A performative approach is taken to provide a broader analytical framework for analysing the construction and sustaining of post‐acquisition integration relations, where there is no distinction between technical and social dimensions of action but, rather, the two are merged. This makes it possible to overcome the limitations inherent in existing theoretical frameworks. Using this approach, integration relations involve construction of a network of entities that are enrolled to support, create and sustain the integration.

This paper examines the relationship between the tacit knowledge held by learning and development professionals and performance measurement regimes of post-modern organisations.

Drawing on Polanyi’s (1958; 1968) influential ideas about tacit knowledge and Lyotard’s (1984) theory of performativity with regard to criteria such as profit-performance, it assesses the applicability and relevance of tacit, working knowledge in the internet age to the daily working lives of industry training and development personnel. A central question for the study is whether such professionals can still tap into and use their tacit know-how without having it reduced by contemporary performance-oriented regimes of “knowledge”.

It is argued that there is a powerful interaction between tacit knowledge and narratively produced performance regimes – which are now supported by digital-age technologies including developments in artificial intelligence (AI). It has also been argued that fostering organisational environments that encourage open communication and allow a role for critique remains vital.

With systems of knowledge production including AI at the point of potentially overriding human decision-making processes, more research is required into possible implications of uploading workers’ tacit, working knowledge in different contexts and ways to foster open communication and critique in organisations.

The overt linking of classic theories – Polanyi and Lyotard – and applying these to contemporary (digital-age) training and development contexts is original.

The idea of knowledge work has been around for some time. Mintzberg spoke about “knowledge intensive firms” outlining differences between knowledge intensive organizations and professional bureaucracies. A professional bureaucracy, for instance, typically relies on standardized knowledge, skills and routines, relying on typical professional features: codification, strong and clearly defined professional associations and codes of ethics. In the past professional identities have been shaped by (at least) symbolic association with such features. With sweeping changes to professional life and organization, many “knowledge workers” no longer belong to any of the traditional disciplinary professions. Cross‐disciplinary approaches are often now in favour and the symbolism that might have once reinforced professional identity has all‐but been replaced by the new competencies required in the high‐tech era: extensive communication, problem‐solving and coordination skills. The labour market is not stable and, as Mintzberg aptly put it, “knowledge intensity” has become a premium product.

In this paper it is argued that universities have lost their monopoly on the production and legitimation of knowledge. That workplaces are now sites of “valid” knowledge is a given. The information age affects many aspects of working life and we are now subject to highly automated and computerised systems and networks. This poses a range of challenges for the universities of the twenty‐first century if they are to retain their place as a vital part of the social fabric.

Focuses on competence standards being developed for industry or workplace trainers. Refers to four alternative models of competence‐based standards, contrasts their underlying assumptions, their implications for trainers and future conceptions of training roles. Presents an integrated model which is being developed at the University of Technology, Sydney.

Presents an overview of how traditional learning methods have changed, leading to more opportunities for partnerships between universities and industry.

The author discusses the evolution of work‐based learning which is challenging universities previous monopoly as the key source for learning.

While the role of universities as the sole source of knowledge has diminished over recent years, universities do still have a key role to play in the overall development of essential lifelong learning.

Offers advice as to how universities and industry can work together to promote learning.

Provides training managers clear, tangible benefits for working in close partnership with universities.

To provide an analysis of the notion of “information poverty” in library and information science (LIS) by investigating concepts, interests and strategies leading to its construction and thus to examine its role as a constitutive element of the professional discourse.

Starting from a Foucauldian notion of discourse, “information poverty” is examined as a statement in its relation to other statements in order to highlight assumptions and factors contributing to its construction. The analysis is based on repeated and close reading of 35 English language articles published in LIS journals between 1995 and 2005.

Four especially productive discursive procedures are identified: economic determinism, technological determinism and the “information society”, historicising the “information poor”, and the library profession's moral obligation and responsibility.

The material selection is linguistically and geographically biased. Most of the included articles originate in English‐speaking countries. Therefore, results and findings are fully applicable only in an English language context.

The focus on overlapping and at times conflicting discursive procedures, i.e. the results of alliances and connections between statements, highlights how the “information poor” emerge as a category in LIS as the product of institutionally contingent, professional discourse. By challenging often unquestioned underlying assumptions, this article is intended to contribute to a critical examination of LIS discourse, as well as to the analysis of the discourses of information, which dominate contemporary society. It is furthermore seen to add to the development of discourse analytical approaches in LIS research.

OUR readers are sure to find the New Year, which we hope will be a prosperous one for them and for librarianship,an interesting one in many ways. From the standpoint of the Library Association it will see the attractive experiment of an Annual Conference which for the first time is to be held in June. Margate, the venue of this, can be spartan in that month; on the other hand, she can be delightful, and the crystal, bracing air of the town, unequalled anywhere in our isles, and the long days, which should be sunny, ought to send librarians back invigorated to the common work of libraries. The objection that June cannot be combined with late summer holidays, that it cuts across school and university terms, and so on, is sound enough, but the advantages seem to be equally clear. At any rate we hope that Margate will be a bumper conference.