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1 – 10 of over 1000This guide attempts to identify those items that should form the foundation of any collection of reference tools on architectural history and upon which more specialized…
Abstract
This guide attempts to identify those items that should form the foundation of any collection of reference tools on architectural history and upon which more specialized collections can be built. The core collection suggested here is for a college or university library offering courses in architectural history at the upper undergraduate level and above, but the annotations should enable those developing the collections of other types of libraries to select appropriate items.
This paper provides an interview with John Fleming and James Asplund.
Abstract
Purpose
This paper provides an interview with John Fleming and James Asplund.
Design/methodology/approach
This paper provides an interview with John Fleming and James Asplund.
Findings
There has never been a better – or more important – time for HR professionals to play a strategic role in defining and managing the brand in service economy companies. If your company's employees are truly the “face” of the brand in the marketplace, then they represent a potent weapon in your company's marketing arsenal.
Originality/value
The paper provides an insightful interview with John Fleming and James Asplund.
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Keywords
Dr John Fleming is the co‐ordinator of the Department of Trade and Industry's Advanced Sensors Technology Transfer Programme, which sponsored the seminar reported on page 21. Here…
Abstract
Dr John Fleming is the co‐ordinator of the Department of Trade and Industry's Advanced Sensors Technology Transfer Programme, which sponsored the seminar reported on page 21. Here he talks to Jack Hollingum about the aims of the programme.
While the architect members of the Adam family have been subjected to considerable scrutiny over the years, architectural historians seem to have overlooked the information to be…
Abstract
While the architect members of the Adam family have been subjected to considerable scrutiny over the years, architectural historians seem to have overlooked the information to be gleaned from the 1883 catalogue of the Blair Adam library, a copy of which is held in the National Library of Scotland. Of course a catalogue printed almost a hundred years after the death of the last of the architects in the family is hardly a totally reliable guide. Nevertheless, if used with care and in association with other surviving evidence, it can shed additional light on a number of aspects of Adam biography.
Human Sigma is an emerging topic among many academics and practitioners. At present, limited studies have been reported about the successful applications of Human Sigma in small…
Abstract
Purpose
Human Sigma is an emerging topic among many academics and practitioners. At present, limited studies have been reported about the successful applications of Human Sigma in small- to medium-sized enterprises (SMEs). The purpose of this paper therefore is to provide an analysis of contemporary business improvement tool implementation in UK tourism SMEs.
Design/methodology/approach
This paper presents an exploratory study of the Human Sigma approach to business improvement. Particularly, the research offers an overview of approaches to business improvement, whilst also presenting a framework for the implementation of Human Sigma. Adopting a case study of tourism SMEs, the paper examines attitudes to service quality management in terms of the implementation of business improvement tools.
Findings
The results of the study reveal that many of the SMEs are not aware of the Human Sigma approach to business improvement and while there is a range of tools, techniques and approaches available, they perceive several key barriers to prevent them from fully engaging. The research highlights the critical success factors for successful implementation are often related to customers and not employees. The perceived benefits from the usage of these tools are also displayed.
Research limitations/implications
The limitations of this research are recognised, in particular the relatively small number of SMEs in a geographically confined area. Nevertheless, the research is intended primarily as an exploratory study designed to identify themes and issues as a basis for further research. Consequently, the study offers a number of significant findings that contribute more broadly to the Human Sigma literature.
Originality/value
This paper presents an initial study on the status of Human Sigma implementation in UK tourism SMEs. The service sector is dominated by a large number of SMEs and despite escalating attention paid within the literature to issues related to quality management, limited research has been undertaken into the utilisation and contribution of contemporary business improvements tools. A framework for the implementation of the Human Sigma approach to business improvement is illustrated. This paper will yield value to academics, consultants, researchers and practitioners.
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