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The purpose of this paper is to illustrate how the NHS Workforce Review Team's induction to workforce planning course works with attendees on how to extract workforce implications from policy documents.

The paper provides a structure for policy assessment, and describes some key lessons learned.

The paper contends that, although the documents can seem daunting at first, they may provide an important framework for strategic workforce planning. The danger of not doing this work is that the enabling workforce decisions, such as training and development, may not be made in time for suitable implementation of policy.

The paper argues that, while it is not always easy to link policy to workforce, it is definitely worth the effort.

The paper highlights the fact that the ability to access policy documents and apply their content to future planning is an essential tool in developing robust plans.

The purpose of this paper is to examine interruption patterns between residents and patients as well as the correlations between three categories of interruptions and patient satisfaction.

A total of 40 resident/patient consultations in a Canadian clinic were audiotaped, transcribed and analyzed for intrusive, cooperative and unsuccessful interruptions.

Residents made significantly more interruptions than patients, especially in the categories of intrusive interruptions. These findings provide support for situated identity theory. High correlations were found between residents and patients on all three categories of interruptions, providing unequivocal support for communication accommodation theory. Patient satisfaction was negatively correlated with residents' intrusive interruptions and positively correlated with residents' cooperative interruptions. Patient satisfaction was higher among patients those who inserted more cooperative interruptions; to increase patient satisfaction, it is necessary to raise patient participation in the medical consultation. In comparison with healthier patients, sicker patients were interrupted more frequently and were less satisfied with the way they were treated.

The negative correlations between residents' intrusive interruption and patient satisfaction, as well as the positive correlation between patient satisfaction and residents' cooperative interruption provides evidence that patients' perception of the medical consultation is shaped by the nature of interruptions.