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The paper reports an intensive survey of medical library users in the Oxford teaching hospitals and the University science departments. Six survey techniques were used and selected results are given for each. It was concluded that the characteristic having most influence on information‐seeking behaviour and library usage was the relative amounts of the user's time devoted to clinical practice and to research respectively. Three distinct user types were identified and ‘rich picture’ descriptions based on the survey evidence are given for each. A second paper will describe a systems study which linked the survey to library management decision‐making.

From a project to develop a microcomputer facility for small libraries, some criteria which may be used in the selection of a microcomputer and applications software for library housekeeping and information retrieval have been drawn. A method of system analysis to identify essential features of the automated system is described, and additional criteria for choosing both hardware and software are suggested. Sources of information about suitable software and hardware are given.

Knight's Industrial Law Reports goes into a new style and format as Managerial Law This issue of KILR is restyled Managerial Law and it now appears on a continuous updating basis rather than as a monthly routine affair.

This paper outlines the pattern of library services available to staff in the National Health Service (N.H.S.) and gives a preliminary report of a study of library usage and of attitudes towards libraries among clinical and pre‐clinical staff in the University of Oxford. Libraries serving N.H.S. staff are numerous but small, most commonly being staffed by a single librarian, and receive little publicity. In spite of their small size a significant number of N.H.S. libraries have a ‘special library’ character. Teaching hospital libraries represent the intersection between the university and the N.H.S. library systems and are the largest of the libraries serving N.H.S. staff. Data on usage and attitudes were collected by several different methods (questionnaires, interviews, observation, library statistics, feedback forms an analysis of ‘failures’ in finding documents) in the expectation that this would give a richer picture than would be provided by any one of the conventional survey techniques. The use of modelling methods for interpreting data is discussed.

A YEAR OR TWO AGO there came into my hands a manuscript book about Edinburgh in the 1790s written in his old age in 1854 by a certain John Howell. This book, which had been sent by a relative, proved to be of great interest both topographically and as a record of social life, and was eventually secured by the National Library of Scotland. A few months later, the Keeper of Manuscripts in the Library wrote to me again saying that he believed there might be further eighteenth‐and nineteenth‐century letters and papers in the possession of the former owner of the Howell manuscript, and asking whether she might be willing to allow these to be seen, and possibly acquired, by the Library. The papers turned out to be predominantly family papers, and the central figure in this context was John Brown, M.D., the Edinburgh essayist (1810–82), the author of three volumes of essays and papers, Horae Subsecivae, the best known of which are perhaps ‘Pet Marjorie’ and ‘Rab and his Friends’.

IF SONS DID NOT EXTOL, many a worthy father would sink into oblivion and forever go unsung. As filial biographers, however, sons customarily meet with intimidating scorn and derision. There is a generally accepted notion that consanguineous biography is fraught more with fealty and filial frailty than with disinterested depiction. The best way to disprove this false assumption is to muster meritorious biographies written by scions and compare them with representative biographies of the ‘blame and blemish’ variety. Sympathetic assessment always stands up stronger than ostensible objectivity, for writers of the ‘warts and all’ kind of biography lose track of virtues and nearly always become engrossed in the imperfections of their victims.

Introduction Consider a hi‐fi loudspeaker manufacturing company acquired on the brink of insolvency by an American multinational. The new owners discover with growing concern that the product range is obsolete, that manufacturing facilities are totally inadequate and that there is a complete absence of any real management substance or structure. They decide on the need to relocate urgently so as to provide continuity of supply at the very high — a market about to shrink at a rate unprecedented in its history.

Literature-identified website benchmarking (WB) approaches are generally time consuming, survey based, with little agreement on what and how to measure website components. The purpose of this paper is to establish a theoretical approach to WB. A comprehensive design science research methodology (DSRM) artifact facilitates the evaluation of the website against the universal set of benchmark components. This knowledge allows managers to gauge/reposition their websites.

DSRM establishes a website analysis method (WAM) artifact. Across six activities (problem identification, solution objective, artifact design/development, artifact demonstration, artifact evaluation, results communication), the WAM artifact solves the DSRM-identified WB problem.

The WAM artifact uses 230 differentiated components, allowing managers to understand in-depth and at-level WB. Typological website components deliver interpretable WB scores. Website comparisons are made at domain (aesthetic, marketing, technical) and/or functional levels.

New/emergent components (and occasionally new functions) are included (and redundant components removed) as upgrades to the DSRM WAM artifact’s three domains and 28 functions. Such modifications help keep latest benchmarking comparisons (and/or website upgrades) optimized.

This DSRM study employs a dichotomous present/absent component approach, allowing the WAM artifact’s measures to be software programmed, and merged at three different levels, delivering a useful WB tool for corporates.

DSRM identifies the benchmarking problem. Rough-cut set-theory and mutual-exclusivity of components allow the causal-summing of typological website components into an objective WAM artifact WB solution. This new, comprehensive, objective-measurement approach to WB thus offers comparative, competitive, and website behavioral implications for corporates.

The article discusses the use of microcomputers for the automation of the two remaining major library functions: circulation control and serials control. Both are concerned with controlling the movement of stock and both require software which can perform several different types of operation including the creation of printed outputs and financial control. Circulation control is about the issuing, returning and reserving of stock, and the pursuit of overdue items. It is also an especially rich source of management information. Serials control is primarily concerned with the registration of individual issues as they arrive and the claiming of missing ones. Subsidiary functions are ordering, binding control, circulation to readers, searching and financial management.

After selecting Hardwareand software, consideration needs to be given to their installation. This includes any necessary cabling and the design of the vdu workstation(s) for staff well‐being. Important decisions also need to be made about data security. The software may need to be tailored to meet library requirements and staff and readers trained in its use. Automation changes the nature of a job and consequently will have an impact on job design and on library procedures. These effects, as well as the software itself, need to be evaluated after the system has been operating for some time, both with a view to improving the existing system and considering possible future developments.