This study examines how the Fortune 500 use transactional public Web sites (TPWS). It applies innovation diffusion theory to identify variables and construct a model to explain…
Abstract
This study examines how the Fortune 500 use transactional public Web sites (TPWS). It applies innovation diffusion theory to identify variables and construct a model to explain differences in adoption rates of TPWS across industries. The study finds high rates of TPWS adoption in the airline, computer and office equipment, commercial banking, and retailing industries. The study also explains why the rates of TPWS adoption vary across different industries. Characteristics of both the innovation and the industry’s environment affect TPWS adoption. A high level of TPWS adoption is associated with industries where: products, services, and sales processes “fit” electronic transactions, the level of price competition is extreme, competitors are aggressively adopting the same technology, and firms are experienced with related technologies and have already developed the necessary information technology infrastructure. The study is significant because it identifies the specific innovation and environmental characteristics that drive varying rates of TPWS adoption among large firms across different industries.
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Shivam Gupta, Tuure Tuunanen, Arpan Kumar Kar and Sachin Modgil
Today many firms are pushed towards digitalization to ensure business continuity and their survival due to COVID-19. Therefore, this study aims to investigate the emerging…
Abstract
Purpose
Today many firms are pushed towards digitalization to ensure business continuity and their survival due to COVID-19. Therefore, this study aims to investigate the emerging knowledge management models in the era of digitalization and disruption.
Design/methodology/approach
The authors have adopted a semi-structured approach composed of qualitative data collection from 37 business executives from India representing different industry sectors. The authors adopted a three-layer coding process (axial, open and selective) to develop a framework grounded in organizational information processing theory.
Findings
Scanning the business environment leads to understand the status of current and potential business through intelligence of information, whereas better planning and execution can be achieved through employing and using the information intelligently that fits to the overall and strategic objective of the business. Overall, the business continuity can be obtained by information prosperity across the business by engaging diverse stakeholders. According to the findings, these aspects lead to the effective implementation of digital knowledge to ensure business continuity in uncertain business environment.
Practical implications
The study offers the insights for managing and executing the knowledge in digital platforms, where they can think of developing a system architecture on the basis of degree of uncertainty and information processing requirements for combining the knowledge.
Originality/value
The present study is unique, where it offers the meaningful visions to the designers and users of virtual knowledge management systems.
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Jau‐Yang Liu, J. Michael Tarn and H. Joseph Wen
This paper applies an analytical framework to assess e‐commerce (EC) Web sites of large US firms. It first examines the available EC operation modes and then discusses the EC…
Abstract
This paper applies an analytical framework to assess e‐commerce (EC) Web sites of large US firms. It first examines the available EC operation modes and then discusses the EC factors – product, process, customer, and market – that influence the EC modes adoption. The Web sites of 50 Fortune 500 firms were randomly selected and analyzed. The findings show the current state of large US firms Web EC modes implementation and the characteristics of their EC factors.
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The scope for using dedicated facilities management information technology to stimulate advancements in facilities management (FM) is discussed. The concept is put forward that a…
Abstract
The scope for using dedicated facilities management information technology to stimulate advancements in facilities management (FM) is discussed. The concept is put forward that a synergistic interaction occurs between the process of FM and the specialist information technology (IT) used for FM. This co‐operation can produce co‐maturation or co‐stagnation of their capability. The mechanism of this interaction between specialist FM IT and the FM process appears to be dependent on the relative capabilities of the process and the IT. This paper presents a conceptual framework for describing the relationship between the FM process and FM IT, and a model for the dynamic mechanisms of their co‐operation. The paper commences by reviewing work done on modelling process capability for software procurement and the design and construction process, using the established capability maturity modelling (CMM) technique. The generalised principles of an existing model for the dynamic interaction between the design and construction process for buildings and specialist construction IT are discussed. The paper then considers their application and extension into the context of FM. The specific example of growth in specialist FM IT and FM process is examined for the case of space management. Finally, the implications of co‐maturation for FM IT and the FM process are explored.
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Abdelkebir Sahid, Yassine Maleh and Mustapha Belaissaoui
Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior…
Abstract
Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.
Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.
TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.
The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.
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The purpose of this paper is to provide an in‐depth analysis of the benefits senior management associate with business process outsourcing (BPO) and how these benefits are valued…
Abstract
Purpose
The purpose of this paper is to provide an in‐depth analysis of the benefits senior management associate with business process outsourcing (BPO) and how these benefits are valued against each other.
Design/methodology/approach
A quantitative empirical study of the 200 largest banks in Germany was conducted: 218 senior managers from 126 different banks responded giving a response rate of 36.8 per cent. The answers were analysed using the partial least squares method (PLS).
Findings
The quantitative analysis shows surprising findings. A remarkable one is that there is a significantly higher value associated to the programmability of cost in a BPO case than to actual cost savings. This implies that the BPO market gained in maturity and that banks are much more critical to the marketing statements of outsourcing service providers than in previous years.
Research limitations/implications
This paper supports the case for a more detailed analysis of the benefits associated with BPO. Although it is empirically supported that the benefit perceptions differ significantly, more questions need to be asked about the actual differences and thus what organizations learned over the last decades when IT outsourcing (ITO) was the predominant form of outsourcing. More research needs to be devoted to transforming the knowledge gained into advantages for the future. Additionally, for the research community using PLS, this paper offers a variety of successfully tested formative indicators in a BPO context.
Practical implications
For outsourcing service providers this paper provides a straight forward message. Potential clients of BPO are valuing other benefits than those ITO promises. Therefore, new concepts are needed to communicate the value of BPO to these customers.
Originality/value
This is the first quantitative research study on the perceived benefits of BPO. It provides valuable insights into management's perception and how the benefit associated with BPO are valued.
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Jae‐Eun Chung, Leslie Stoel, Yingjiao Xu and Jing Ren
The purpose of this paper is to model Chinese consumers' purchase intentions for imported soy‐based dietary supplements (DS) based on the theory of planned behavior (TPB) and the…
Abstract
Purpose
The purpose of this paper is to model Chinese consumers' purchase intentions for imported soy‐based dietary supplements (DS) based on the theory of planned behavior (TPB) and the health belief model (HBM). The central hypotheses for this study are that purchase intentions of Chinese DS consumers are a result of attitudes toward using DS, subjective norms, and perceived behavioral control. Health value and perceived susceptibility to illness, as well as product knowledge and marketer distrust, are integrated into the model.
Design/methodology/approach
Data were collected from 251 consumers in Shanghai, China. Structural equation modeling was used to analyze the data.
Findings
The TPB model is effective in predicting Chinese consumers' imported soy‐based DS purchase intentions. Attitudes toward using soy‐based DS, subjective norms, and perceived behavioral control have significant influences on purchase intention. Perceived behavioral control also plays an important role in the formation of attitudes. Subjective norm significantly influences perceived behavioral control. Chinese consumers' marketer distrust plays a significant role in forming their attitudes and purchase intentions. On the other hand, product knowledge has no moderating influences on the relationships between health value and attitudes and perceived susceptibility to illness and attitudes. Neither health value nor susceptibility to illness has any influence on attitudes.
Practical implications
The findings of this study regarding the impact of marketer distrust on attitude and purchase behavior have important implications for western marketers exporting to China and the Chinese government. The western marketers of soy‐based DS should consider taking specific actions to decrease consumer distrust of marketers promoting soy‐based DS products. In regards to production of goods for the domestic market in China, relevant Chinese state agencies, such as the State Food and Drug Administration, would be well‐advised to continue to step up their efforts in product inspections and regulation of pharmaceutical ingredients and also to strengthen legislation such as the Consumer Rights Protection Law.
Originality/value
Considering the growing popularity of DS in China, the current research is the first academic attempt to identify factors that affect purchase of imported soy‐based DS among Chinese consumers.
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The purpose of this research is to examine the critical success factors of mobile web site adoption.
Abstract
Purpose
The purpose of this research is to examine the critical success factors of mobile web site adoption.
Design/methodology/approach
Based on the valid responses collected from a questionnaire survey, the structural equation modelling technique was employed to examine the research model.
Findings
The results indicate that system quality is the main factor affecting perceived ease of use, whereas information quality is the main factor affecting perceived usefulness. Service quality has significant effects on trust and perceived ease of use. Perceived usefulness, perceived ease of use and trust determine user satisfaction.
Practical implications
Mobile service providers need to improve the system quality, information quality and service quality of mobile web sites to enhance user satisfaction.
Originality/value
Previous research has mainly focused on e‐commerce web site success and seldom examined the factors affecting mobile web site success. This research fills the gap. The research draws on information systems success theory, the technology acceptance model and trust theory as the theoretical bases.