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Most research on networks of exporting SMEs has been conducted in developed economies. The present paper aims to apply this concept to a developing economy arguing that there is a combination of internal firm factors (human and physical capital, social and management team networks) that will lead to higher (past) performance in terms of firm size given different contextual factors (such as institutions and supply chain complexity).

Ten SME case studies are analysed in the non‐traditional agricultural export (NTAE) sector in Ghana.

The findings suggest that performance is highest for those SMEs where the CEO has received tertiary level education and has export experience for over five years, which export directly (no use of traders), make extensive use of Ghana's export institutions, use export contracts and are members of SME associations.

Policy makers in Sub Saharan governments in general and Ghanaian government officials in particular can use these findings to focus their policy on these types of SMEs.

Whereas most research on networks of exporting SMEs has been conducted in developed economies, this paper seeks to apply this concept to a developing economy. Policy makers and officials in government can use the findings to focus their policy on the types of SMEs where performance is highest.

Feedback is crucial in a learning process, particularly in an online interaction where both learners and instructors are distantly located. Thus, this paper aims to investigate the association between feedback strategies, embedded course syllabus and learning improvement in the Sakai Learning Management System.

This paper uses a survey design to collect cross-sectional data from adult distance learning students. The data were analysed using descriptive statistics and a standard multiple regression model in Stata.

The results show that feedback strategies (timing, mode, quality and quantity) and embedded course syllabus have a significant relationship with learning improvement. However, the feedback strategy – target – is not significantly related to learning improvement though it is the highest feedback strategy.

This paper has contributed to the extant literature by providing empirical evidence to support the constructivism theory of learning from a distance learning perspective in a developing country. The study has shown that if the feedback strategies are well managed and applied, they would make a considerable impact on distance education students' academic pursuits. Hence, the paper provides a pedagogical foundation for short and long-term distance learning policy.

The aim of this paper is to evaluate whether the UK regional electricity companies (RECs) has used total quality management (TQM) as a “push” or as a “pull” change methodology. “Push” is the operational improvement role of TQM; “pull” is the strategic or direction giving, improvement role of TQM. Following the onset of privatisation in 1990 there has been evidence of the RECs adopting TQM in both “push” and “pull” methodologies with varying degrees of success. An evaluation of the change processes involved will enable improved change models to be developed leading to increased business effectiveness in this £30 billion industry. Other possible benefits include the possible generalisations to other utilities such as water, roads, gas and telecoms. The research methodology includes a comparative case study analysis of five RECs, which have used TQM as their overarching approach to change. One of the cases is analysed to a more in‐depth level based on the multiple case findings. The findings indicate that the “push‐pull” analysis enables the full range of TQM activities to be evaluated in the RECs studied. Overall, there is a need to have a balanced portfolio of operational or “push”‐based TQM activity that is driven by strategic or “pull”‐based TQM planning and activity.

The purpose of this paper is to explore whether brokered network governance, run by the manufacturer, affects relational embeddedness and thus contributes to yielding the Coleman rent in the triadic supply chains.

Building upon the theoretical tenets of transaction cost analysis, complemented by the underpinnings of social capital theory, this study involves an empirical investigation that uses survey data collected from the triadic supply chains in Europe. The research covers a two-step analysis. In the first step, the Coleman rent was estimated through the regression analysis with the interaction effects. Then, partial least squares–structural equation modeling was used to estimate the reflective-formative nature of higher component model and test the research hypotheses.

The results of the study demonstrate that the distribution of three mechanisms in network governance is relatively even; however, market and hierarchy still emerge as the most impactful dimensions. Interestingly, though, this study shows that social capital can actually coexist with market and hierarchy in the triadic supply chains with the structural hole. Likewise, the research indicates that the impact of brokered network governance on the strength of network relational embeddedness is significant, but relatively weak, whereas network relational embeddedness has a strong and positive effect on the Coleman rent.

This study makes three major contributions. First, this study is one of very few that explicitly considers brokered network governance, run by the manufacturer positioned on the structural hole in its triadic supply chain. Second, as the triadic perspective is still uncommon in the supply chain studies, this research investigates a triad with the structural hole within the manufacturing setting. Third, the paper seeks to investigate the ability to yield the Coleman rent in the triadic supply chains with the structural hole, although this type of rent is typically linked to another arrangement called closure.

Given the increasing attention paid to the role of social capital within supply chains, this study investigates how relational embeddedness can be used by the manufacturer, sitting on the structural hole and running the network governance mechanism, to yield the Coleman rent in the triadic supply chain.

The purpose of this paper is to review the literature on logistics and supply chain management (SCM) in Africa over the last few decades. It provides a comprehensive assessment of theory application regarding the research articles published between 1994 and 2016.

In this structured systematic literature review, a set of 110 articles on SCM research in Africa is assessed.

The authors present the state-of-the-art review on logistics and SCM research in Africa. Extant literature shows that most research works focused on operational aspects of logistics and SCM and that papers drew heavily on theories inspired by strategic management, marketing, micro/macroeconomics and organizational behavior theories. Also, most of the papers with theoretical background can be categorized into theory matching and theory dressing and only a minority of theoretical papers belongs to theory suggestion category. Furthermore, based on the findings, the authors present a framework to characterize the peculiar aspects of Africa-based SCM and logistics practices and provide research propositions related to underexplored aspects of logistics and SCM in Africa.

This study has a number of implications. Practitioners and researchers will gain a greater understanding of how logistics and SCM are carried out in Africa and the type of issues that have been addressed. Furthermore, researchers will be able to identify areas that need greater research attention in Africa.

This study is one of the first literature reviews of publications on logistics and SCM in Africa. It presents an overarching map of the research to date and a series of propositions to inform future research.

A model called TQM integrated with software and information technologies (TISIT), that integrates the TQM foundations with software and information technologies, is proposed in this paper. The organisations are enabled to reduce or eliminate the gaps, which are created due to customer expectations and actual deliveries by this model.

The experience of conducting six case studies, an exploratory study, and literature studies were conglomerated to design a model called TISIT.

The TISIT model is capable of eliminating or at least reducing the perception, understanding, design, process and operations gaps which have emerged in today's organisations due to global competition.

Despite its capability in bridging the gaps, the TISIT model is yet to be tested against the factors, namely amount of investment needed, skill of the human resources, and their outcome on the profitability of the companies.

Some researchers have identified the gaps that have emanated in today's organisations due to global competition. However, a model to eliminate or at least reduce these gaps has not been contributed so a by any researcher. The TISIT model proposed in this paper overcomes this research lacuna.

The purpose of this paper is to understand the direct impact of social capital and the influence of market-based capabilities as intervening variables on the export performance of small and medium-sized enterprises (SMEs) in Ghana.

Questionnaire-based survey was used to collect data from top executives and senior managers of exporting companies in Ghana. Data obtained were analysed using the structural equation modelling.

The findings revealed that social capital of SMEs exert the greatest influence on their export performance. Innovation and marketing capabilities are also key drivers of export performance among SMEs as they fully mediate the social capital–export performance relationship. Notwithstanding, marketing capabilities appear to exert a greater influence than innovation capabilities on the export performance of SMEs.

The study used perceptual measures of international performance by managers of SMEs in the Ghanaian exporting sector making it difficult to determine respondent bias.

Managers of exporting firms should build stronger relationships with their customers and suppliers who contribute significantly to their export performance. SMEs would also have to hone their innovation and marketing skills as strategic components in enhancing their export performance.

Market-based resources such as marketing and innovation should not be taken for granted by SMEs in the export business.

The study offers some lessons on how small firms can sharpen their marketing and innovation capabilities to derive export performance benefits from social capital. Theoretically, while the findings offer strong evidence reinforcing the DC theory, an exploration of the nexus of the theories brings to the fore the need to reassess the resource-based view and SC theories.

The aim of this study is to analyze the differences between non-standard forms of employment (FoE) (i.e. dependent self-employment/business-to-business/B2B contract and contract of mandate) in terms of investing in the development of future competencies by employees and employers. This study also examined additional factors which influence these investments.

To collect data, the computer-assisted telephone interview technique was used. 200 employees from different companies located in Poland participated in this study, wherein each of the above-mentioned FoEs (i.e. dependent self-employment and contract of mandate) was represented by 100 people. The Chi-Square test and multivariate logistic regression analysis were used in the statistical analyses.

In the case of only 2 out of 14 competencies, there were statistically significant differences between the two groups of respondents: the employers financed training courses for B2B employees more frequently than for mandate contract workers. Moreover, in only one case there was a statistically significant difference: the self-employed financed training courses themselves more often than mandate contract workers. This study revealed an important impact of other variables such as respondents’ age, education level, parental status and industry on the training activities undertaken by employers and employees.

Although the issue of developing future competencies is important, there is little research examining this problem in the context of people who work in non-standard FoE. Moreover, previous research primarily focused on identifying differences between people working under employment contracts and the self-employed. This article fills these research gaps as well as shows that more factors should be considered in the research models to get a deeper insight into the problem of non-standard FoEs.

This study aims to examine the factors influencing Filipinos’ intention to adopt mobile wallets to pay social health insurance premiums.

The authors used an integrative model framework using the key indicators from the lenses of the technology acceptance model, the unified theory of acceptance and usage of technology model 2 and the theory of planned behavior with trust serving as a mediator. The sample size was calculated using an inverse square root ratio composed of 624 survey participants purposively identified across selected cities in the Philippines. The formulated hypotheses were examined using partial least squares structural equation modeling and deep learning–based artificial neural networks.

The results substantiate this study’s integrative model explaining the positive influence and relative importance of perceived usefulness, habit and subjective norms in developing trust in mobile wallet applications. Moreover, health insurance literacy, subjective norms and trust positively and significantly drive individuals’ intentions to adopt mobile wallets as a payment platform for social health insurance premiums. The mediation analysis also exemplified that trust positively mediates the influences of technology acceptance factors such as perceived usefulness, habit and subjective norms in the intention of individuals to adopt mobile wallet applications in social health insurance payment of premiums.

This study is a pioneering study in the Philippine context that used an integrative model to predict and explain the relative importance of predictors of Filipino intentions to adopt mobile wallets as a payment platform for social health insurance premiums.

This paper presents an overview and guidance for manufacturing companies which are preparing to invest in advanced manufacturing technology (AMT). The purpose of this paper is to explain the reasons why the company may encounter problems while adopting AMT, and to look at the many suggestions offered by the relevant literature for improving the performance of evaluation in AMT investment. According to the four major steps in adopting AMT (i.e. strategic planning, justification, training and installation, and routinization and implementation), the research work here aims to assist managers or investors to recognize problems at each step, thus offering appropriate ways to avoid and/or solve those problems. It is believed that improved justification methods will encourage more firms to invest in AMT and to realize the benefits these investments can offer.