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The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021).

A preferred Reporting Items for systematic reviews and meta-analyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts.

Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users.

Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision.

This article investigates decision-makers’ motivations in public sector organisations (PSOs) for pursuing blockchain technology (BCT) projects in government settings. The research sheds light on the underlying motivations that drive decision-makers to pursue BCT despite its inherent complexity and uncertainty.

The study employs a grounded theory approach to explore the motivational factors influencing PSO decision-makers. It integrates theoretical perspectives from public innovation, public administration and technology adoption scholarship to link these motivational elements to academic debates within public management literature. The empirical insights are derived from semi-structured interviews with representatives involved in BCT initiatives.

In the pre-adoption stage, decision-makers are motivated to engage with blockchain for future services if there are knowledgeable stakeholders with relevant experience, a well-justified business case, sufficient resources and a supportive organisational environment free from undue pressure for immediate results. Conversely, uncertain project continuity, limited existing legislation and the PSOs’ internal regulations are seen as demotivators to engage with BCT.

The findings call for further research to examine the extent to which the identified (de)motivators interact with managerial decisions, such as delegate control or governance design, in the actual implementation processes.

By combining theoretical insights with empirical data, this study offers a unique perspective on how organisations approach new technologies while also underscoring the need to consider unique aspects of BCT in the public sector setting, such as its governance and control, infrastructural and legal changes and the necessary skills.