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Article
Publication date: 25 April 2023

Benjamin Hopkins, David Dowell and Joe Flitton

With rare research access to the police service in the United Kingdom, the authors investigate levels of burnout and the performance of emotional labour.

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Abstract

Purpose

With rare research access to the police service in the United Kingdom, the authors investigate levels of burnout and the performance of emotional labour.

Design/methodology/approach

Using 330 surveys completed by serving police officers, the authors investigate levels of burnout and also the performance of the three elements of emotional labour.

Findings

Investigating heterogeneity, the authors create a typology of three different types of officer. In addition to a core group, this includes groups with misaligned and matching values. Surface acting impacts on all groups, and in each group it is associated with increased levels of burnout.

Originality/value

A unique feature of this research is the involvement of a practitioner from the police service in the authorship team, together with re-engagement with the police service in order to refine this typology. Possible coping strategies are introduced following this consultation.

Details

Policing: An International Journal, vol. 46 no. 3
Type: Research Article
ISSN: 1363-951X

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