Explores development in market segmentation relating to hospitality and tourism research published between 1990 and 1998. The literature is divided into three sections: segmenting…
Abstract
Explores development in market segmentation relating to hospitality and tourism research published between 1990 and 1998. The literature is divided into three sections: segmenting a market; market targeting and marketing positioning. Identifies new areas for research, deeper examination of segments, identification of difference between markets, and more segments.
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Asserts that when faced with complex motives and behavior, humans tend to simplify and generalize in order to make sense of a bewildering set of complexities. Categorical systems…
Abstract
Asserts that when faced with complex motives and behavior, humans tend to simplify and generalize in order to make sense of a bewildering set of complexities. Categorical systems are standard tools for boiling down the diversity of human behavior into manageable pockets (market segments) that allow us to predict future behavior. Discusses the merits of this process and also the risks of oversimplification. Examines examples of successful direct marketing to market segments, in particular the Cohorts II system, and makes suggestions as to how best to identify and reach market segments. Concludes by addressing current trends (e.g., using the Internet as a marketing medium) and how these will affect market segmentation.