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Article
Publication date: 16 August 2011

Tânia Rodrigues Ribeiro, Joaquim Pinto Coelho and Jorge F.S. Gomes

The purpose of this paper is to explore the connections between human resource (HR), situation strength and improvisation behavior. A high degree of “fit” among HR practices and…

2116

Abstract

Purpose

The purpose of this paper is to explore the connections between human resource (HR), situation strength and improvisation behavior. A high degree of “fit” among HR practices and between such practices and organizational strategy, is said to have an impact on organizational outcomes. How these fits are achieved is not fully understood in the literature. It has been proposed that horizontal fit is achieved when messages regarding HR matters are communicated to employees in a distinct, consensual, and consistent way. This will create a strong situation, which in turn will affect outcomes such as improvisation behavior. Situation strength is captured by the concepts of climate strength, and culture strength.

Design/methodology/approach

The research was conducted at a call center of a company belonging to a Portuguese Telecommunications Group. In total, 91 questionnaires were collected. Scales in the questionnaire are based on existing indicators, but a new measure of HR strength (HRS) was also used. The data were analyzed with structural equation modeling.

Findings

Results show that HRS has a direct effect on improvisation behavior. Furthermore, culture is a mediator between HRS and climate. There was also a strong indication that culture may be a mediator between HRS and improvisation behavior.

Research limitations/implications

Limitations concern the sample size and the fact that research was conducted in a call center. Implications for research include the need to introduce leadership into this type of studies, as well as model and scales validation.

Originality/value

The current research advances knowledge in the area in three ways. First, it presents a new instrument to measure HRS. Second, it introduces improvisation as an outcome of HR. And third, it tests a full model that links HR to social common structures (climate and culture) and performance outcomes (improvisation behavior in this work).

Details

Management Research: Journal of the Iberoamerican Academy of Management, vol. 9 no. 2
Type: Research Article
ISSN: 1536-5433

Keywords

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Article
Publication date: 16 August 2011

Rita Campos e Cunha

366

Abstract

Details

Management Research: Journal of the Iberoamerican Academy of Management, vol. 9 no. 2
Type: Research Article
ISSN: 1536-5433

Available. Content available
Article
Publication date: 7 June 2011

459

Abstract

Details

Management Research: Journal of the Iberoamerican Academy of Management, vol. 9 no. 1
Type: Research Article
ISSN: 1536-5433

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Article
Publication date: 3 October 2023

Sofia Oliveira and Helena Albuquerque

The paper aims to present a literary itinerary inspired in Julio Dinis’ novel An English Family (Uma Família Inglesa) through a comparative analysis of the places identified in…

92

Abstract

Purpose

The paper aims to present a literary itinerary inspired in Julio Dinis’ novel An English Family (Uma Família Inglesa) through a comparative analysis of the places identified in the novel and the touristic attraction proposed by Visit Porto website. This novel is representative of the cultural identity and society of Porto city in the 19th century. Developing an itinerary based on this novel can facilitate the reading and understanding of the historical and cultural development of Porto.

Design/methodology/approach

This case study is based on the reading of the Julio Dinis’ novel An English Family (Uma Família Inglesa), whose storyline takes place in Porto city, Portugal in the 19th century. It used QGIS v. 3.12 software, a geographical information system to identify the places, to produce the maps and to create the itinerary.

Findings

The comparison between the places identified in the novel and the tourist attraction in Visit Porto website revealed that only 6 points in the novel are referenced on Visit Porto website. These points correspond to the ones in the historical city centre of Porto. However, the creation of an itinerary that brings together all the points mentioned by Julio Dinis in his novel, will allow the development of a new touristic itinerary, alternative to existing itineraries in the city and that can be seen as a distinguish offer that allows a different view of the urban space of Porto.

Research limitations/implications

There are some limitations to this study that can be highlighted. First, it was difficult to find the correct location of some points identified in the novel, due to difficulty of finding historical maps with quality of the data. At the same time, as tourist information is dispersed by several sources, and most of those data is not georeferenced, it was time consuming the integration of all the information in the same geodatabase. The choice of the shortest path can also be considered as a limitation, rather than the route followed by the author in the novel, but geographic information systems operates on spatial and temporal scale, which can present a limitation in tourism analysis. In the case of this project, we have chosen the shortest path, assuming that tourist would prefer that.

Originality/value

This research allowed to address two areas of knowledge that are emerging in the study of urban centres as tourist areas: the use of GIS and literary tourism. Despite the fact that there are already articles on this subject, the originality focuses on the approach made around one of the greatest writers of Portugal in the 19th century, allowing to present a tourist itinerary about one of his literary works, and the comparison made between the places identified in the novel and the tourist points identified on the Visit Porto website.

Details

International Journal of Tourism Cities, vol. 9 no. 4
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 29 November 2019

Sérgio Moro, Joaquim Esmerado, Pedro Ramos and Bráulio Alturas

This paper aims to propose a data mining approach to evaluate a conceptual model in tourism, encompassing a large data set characterized by dimensions grounded on existing…

787

Abstract

Purpose

This paper aims to propose a data mining approach to evaluate a conceptual model in tourism, encompassing a large data set characterized by dimensions grounded on existing literature.

Design/methodology/approach

The approach is tested using a guest satisfaction model encompassing nine dimensions. A large data set of 84 k online reviews and 31 features was collected from TripAdvisor. The review score granted was considered a proxy of guest satisfaction and was defined as the target feature to model. A sequence of data understanding and preparation tasks led to a tuned set of 60k reviews and 29 input features which were used for training the data mining model. Finally, the data-based sensitivity analysis was adopted to understand which dimensions most influence guest satisfaction.

Findings

Previous user’s experience with the online platform, individual preferences, and hotel prestige were the most relevant dimensions concerning guests’ satisfaction. On the opposite, homogeneous characteristics among the Las Vegas hotels such as the hotel size were found of little relevance to satisfaction.

Originality/value

This study intends to set a baseline for an easier adoption of data mining to evaluate conceptual models through a scalable approach, helping to bridge between theory and practice, especially relevant when dealing with Big Data sources such as the social media. Thus, the steps undertaken during the study are detailed to facilitate replication to other models.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 4
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 13 August 2024

Panos T. Chountalas and Athanasios G. Lagodimos

Significant interest in Integrated Management Systems (IMS), as a key area within ISO-related Management System Standards (MSS) literature, has been evident from both academia and…

124

Abstract

Purpose

Significant interest in Integrated Management Systems (IMS), as a key area within ISO-related Management System Standards (MSS) literature, has been evident from both academia and industry over the past three decades. This study aims to map the evolution and current state of IMS research and propose possible directions for future studies.

Design/methodology/approach

A comprehensive content and bibliometric analysis of 846 documents from the Scopus database across the period 1995 to 2023 was conducted. This included performance analysis to track publication trends and identify key contributors, and content analysis to specify dominant research methodologies and the MSS most commonly integrated. Furthermore, science mapping techniques—such as co-authorship networks, keyword co-occurrence analysis, and bibliographic coupling—were utilized to outline the collaborative networks and the conceptual and intellectual structure of the field.

Findings

The study identifies three principal IMS research themes: the practical implementation of IMS, their role in promoting sustainability and social responsibility, and their impact on continuous performance improvement. It also highlights the field’s evolution and key research constituents—including influential works, prolific authors, leading academic institutions and countries, and top publishing journals. It further reveals that IMS research exhibits strong collaboration across authors and countries, and a rich methodological plurality, notably with a marked increase in empirical surveys in recent years. Additionally, it identifies the most frequently referenced MSS for integration, prominently featuring ISO 9001, ISO 14001, and ISO 45001/OHSAS 18001.

Originality/value

This study is original in its application of a dual analytical approach—bibliometric and content analysis—to provide a holistic overview of IMS research. It offers new insights into the integration of diverse MSS and proposes several promising paths for future research. Among the most prominent are standardizing IMS fundamental specifications, conducting more empirical research with advanced methods to evaluate the effects of MSS integration, providing practical support for organizations in IMS implementation through tailored methodologies and tools, and exploring the potential of Industry 4.0 and 5.0 technologies to advance IMS practices.

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