Emma Audrey Adams, Desmond Hunter, Joanne Kennedy, Tony Jablonski, Jeff Parker, Fiona Tasker, Emily Widnall, Amy Jane O'Donnell, Eileen Kaner and Sheena E. Ramsay
This study aims to explore the experiences of living through the COVID-19 pandemic for people who faced homelessness and dealt with mental health and/or substance use challenges.
Abstract
Purpose
This study aims to explore the experiences of living through the COVID-19 pandemic for people who faced homelessness and dealt with mental health and/or substance use challenges.
Design/methodology/approach
This qualitative study was comprised of 26 1:1 interviews (16 men and 10 women), conducted between February and May 2021 with people who experienced homelessness in North East England during the COVID-19 pandemic. An inductive reflexive thematic analysis was undertaken, with input from individuals with lived experience who were involved throughout the study.
Findings
Four themes were developed. The first theme, lack of support and exacerbation of mental health and substance use difficulties, highlighted how the lack of in-person support and increased isolation and loneliness led to relapses or new challenges for many people’s mental health and substance use. The second theme, uncertainty and fear during the pandemic, explored how the “surreal” experience of the pandemic led to many people feeling uncertain about the future and when things would return to normal. The third theme, isolation and impacts on social networks, discussed how isolation and changes to relationships also played a role in mental health and substance use. Finally, opportunity for reflection and self-improvement for mental health and substance use, explored how some people used the isolated time to re-evaluate their recovery journey and focus on self-improvement.
Practical implications
The experiences shared within this study have important implications for planning the future delivery and commissioning of health and social care services for people facing homelessness, such as sharing information accessibly through clear, consistent and simple language.
Originality/value
As one of the few papers to involve people with lived experience as part of the research, the findings reflect the unique narratives of this population with a focus on improving services.
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The following article is a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal…
Abstract
Purpose
The following article is a “Q&A interview” conducted by Joanne Pransky of Industrial Robot Journal as a method to impart the combined technological, business and personal experience of a prominent, robotic industry engineer-turned entrepreneur regarding the evolution, commercialization and challenges of bringing a technological invention to market.
Design/methodology/approach
The interviewee is innovator Helen Greiner, Founder and CEO of CyPhy Works. Ms Greiner describes her technical and business experiences delivering ground robots into the industrial, consumer and military markets, which led to her pioneering flying robot solutions.
Findings
Helen Greiner received a bachelor’s degree in mechanical engineering and a master’s degree in computer science, both from MIT. She also holds an honorary doctor of engineering degree from Worcester Polytechnic Institute. Greiner is one of the three co-founders of iRobot Corp (Nasdaq: IRBT) and served as iRobot’s Vice President of Engineering (1990-1994), President (1994-2008), and Chairman (2004-2008). She founded CyPhy Works in 2008. Greiner has also served as the President, Board Member for the Robotics Technology Consortium; a Trustee for MIT; and is currently a Trustee for the Boston Museum of Science.
Originality/value
Inspired as a child by the movie Star Wars, Greiner’s life goal has been to create robots. Greiner was one of three people that founded iRobot Corporation and developed a culture of innovation that led to the Roomba Autonomous Vacuuming Robot. There are now more than 12 million Roombas worldwide. She also led iRobot’s entry into the military marketplace with the creation and deployment of over 6,000 PackBot robots. Greiner has received many awards and honors for her contributions in technology innovation and business leadership. She was named by the Kennedy School at Harvard in conjunction with the US News and World Report as one of America’s Best Leaders and was honored by the Association for Unmanned Vehicle Systems International with the prestigious Pioneer Award. She has also been honored as a Technology Review Magazine “Innovator for the Next Century” and has been awarded the DEMO God Award and DEMO Lifetime Achievement Award. She was named one of the Ernst & Young New England Entrepreneurs of the Year, invited to the World Economic Forum as a Global Leader of Tomorrow and Young Global Leader and has been inducted in the Women in Technology International Hall of Fame.
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The purpose of this paper is to examine the nature of nostalgia, especially nostalgia associated with place, and its potential in the development of branding and advertising…
Abstract
Purpose
The purpose of this paper is to examine the nature of nostalgia, especially nostalgia associated with place, and its potential in the development of branding and advertising images for the hospitality industry.
Design/methodology/approach
The paper achieves its aims by reviewing the relevant literature and illustrating the extant theory with the results of a small pilot study.
Findings
Nostalgia is an effective tool for developing brand and advertising images for the hospitality industry. It is relevant especially to place and place‐related aspects such as terroir and it communicates with consumers of all ages. As well as evoking a direct response, nostalgic images also bring to mind many related sounds, odours and objects, which may also be linked with expectation. However, nostalgic images must be chosen with care, since some individuals may be negatively affected by them.
Practical implications
Hospitality organizations can make greater use of their links with place, culture and food by incorporating nostalgic imagery in their branding and advertising. The effects of nostalgia are felt by more age groups than is generally recognized.
Original/value
There has been little, if any, attention to nostalgia as a marketing tool in the hospitality industry. This article, which addresses this shortfall, will appeal to hospitality managers and entrepreneurs who seek to improve the effectiveness of their branding and advertising.
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Michael Jay Polonsky, Ahmed Ferdous, Nichola Robertson, Sandra Jones, Andre Renzaho and Joanne Telenta
This study aims to test the efficacy of the awareness of a transformative health service communication intervention targeted to African refugees in Australia, designed to increase…
Abstract
Purpose
This study aims to test the efficacy of the awareness of a transformative health service communication intervention targeted to African refugees in Australia, designed to increase their intentions to participate in blood donation and reduce any identified barriers.
Design/methodology/approach
Following the intervention launch, a survey was administered to African refugees. The data were analysed with structural equation modelling.
Findings
Intervention awareness increases refugees’ blood donation knowledge and intentions. Although it has no direct effect on refugees’ medical mistrust or perceived discrimination, intervention awareness indirectly reduces medical mistrust. The findings, thus, suggest that the intervention was transformative: it directly and indirectly reduced barriers to refugee participation in blood donation services.
Research limitations/implications
Limitations include a relatively small sample size, single-country context and measures that address blood donation intentions versus behaviours.
Social implications
Addressing health service inequities through intervention awareness, via the mere exposure effect, can facilitate refugees’ health service participation and inclusion.
Originality/value
This study contributes to transformative service research and responds to calls to improve individual and community well-being by testing a transformative intervention targeted towards vulnerable consumers. Not all targeted refugees donated blood, but being encouraged to participate in this health service within the host society can foster their greater inclusion.
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The purpose of this umbrella review is to synthesise existing evidence on the effectiveness and implementation of peer support in substance use settings, providing insights into…
Abstract
Purpose
The purpose of this umbrella review is to synthesise existing evidence on the effectiveness and implementation of peer support in substance use settings, providing insights into its benefits, challenges and implications for practice and research.
Design/methodology/approach
The preferred reporting items for systematic reviews and meta-analyses were used to guide an umbrella review. Three databases were searched: Academic Search Complete, Scopus and the Web of Science, supplemented with bibliography searches. Articles were included if they were peer reviewed in the English language from inception to 2024 and reported on peer support in substance use contexts. The Joanne Briggs Institute Critical Appraisal Checklist for Systematic Reviews and Research Syntheses was used to assess the quality of the included reviews. Findings are reported using a narrative synthesis.
Findings
The search yielded 4,062 articles, of which 8 systematic reviews were included, encompassing 177 (N = 177) primary studies with a combined sample size of 38,659 (N = 38,659) participants. Peer support in substance use settings was linked to improved outcomes, including reduced substance use severity, enhanced treatment engagement and better social supports. Challenges identified included inconsistent training, role definitions and organisational barriers, such as stigmatising attitudes and limited structural support. Most reviews used a narrative synthesis to report results, with no meta-analyses. Critical appraisal categorised the reviews as 25% high quality, 25% moderate quality, 25% low quality and 25% critically low quality. The findings further highlighted the need for clearer implementation strategies, standardised training and recovery-oriented care models to optimise peer support effectiveness. In addition, the role of the randomised control trial as a method for evaluating peer support is considered.
Originality/value
This umbrella review uniquely synthesises evidence from diverse systematic reviews on peer support in substance use settings, highlighting the multidimensional benefits and challenges while addressing critical gaps in implementation strategies and methodological approaches. It offers a novel perspective on optimising peer roles within recovery-oriented care models.
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Abeer Alfarran, Joanne Pyke and Pauline Stanton
The purpose of this paper is to explore the effectiveness of the Saudi employment programme “Nitaqat” in addressing institutional barriers to women’s employment in the Saudi…
Abstract
Purpose
The purpose of this paper is to explore the effectiveness of the Saudi employment programme “Nitaqat” in addressing institutional barriers to women’s employment in the Saudi private sector. The paper has a particular focus on the perspectives of unemployed women as the intended recipients of increased employment opportunities.
Design/methodology/approach
This paper adopts a qualitative approach, drawing on findings from face-to-face interviews conducted with two groups of stakeholders, government officials and unemployed Saudi women.
Findings
Four key findings are identified. First, the considerable cultural and regulatory barriers of a conservative society are resilient impediments to the success of Saudi employment policy. Second, discrimination against women is endemic in the Saudi society; however, it is largely unrecognised within the Saudi culture and often accepted by women themselves. Third, due to government regulations, cultural constraints and the gendered educational system, the private sector contributes to sustaining labour market segmentation through discriminatory practices. Finally, while a positive change is taking place in Saudi Arabia regarding women’s employment, it is incremental and uneven.
Originality/value
This paper provides new insights into the institutional barriers related to the labour force participation of Saudi women from the perspective of Saudi women themselves.
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Deborah L. Morowski and Theresa M. McCormick
This study analyzed the experiences of elementary teachers who engaged in archival research with primary sources, then used their new knowledge and materials to create elementary…
Abstract
This study analyzed the experiences of elementary teachers who engaged in archival research with primary sources, then used their new knowledge and materials to create elementary curriculum. The teachers located and identified primary source material then determined its reliability. They placed the source and its author in the correct historical context and evaluated perspectives and biases. By engaging in this process, teachers developed a greater understanding of primary sources, a key component of historical thinking, advancing their subject content and pedagogical knowledge. The teachers developed lessons centered on primary sources rather than using them in a more superficial manner. They came to view primary sources as tools to: develop historical empathy, advance the teaching of multiple perspectives, and construct meaning. Further, they developed meaningful lessons that not only motivate their students, but also enhance their students’ higher order thinking skills and ability to conduct historical research.
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David Littlefair, Joanne Clifford Swan and Karen Hudson
This chapter will investigate the philosophical perspective and practical drivers of teacher development programmes delivered by a UK university to serving teachers in China. This…
Abstract
This chapter will investigate the philosophical perspective and practical drivers of teacher development programmes delivered by a UK university to serving teachers in China. This chapter will highlight the evolution of the professional development programmes as they were delivered, considering cultural diversity and subsequent impact upon practice. The impact from the participant’s perspective is themed around ‘changing thinking in teaching and learning’. While a significant majority of teacher participants stated that the programmes had changed their thinking, there were several cultural barriers that ultimately constrained the impact of the professional development. The different learning environment in the UK and China led some participants to perceive that it was impossible to implement the strategies in their context. Insight of this nature can support institutions in adapting their international continued professional development programmes, both in content and mode of delivery, to address both teacher perceptions and changing global landscapes.
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Yean Shan Beh, Laszlo Sajtos and Joanne T. Cao
The purpose of this paper is to consider whether consumers can recover from a service failure by utilizing internal and external energy resources that are available to them at the…
Abstract
Purpose
The purpose of this paper is to consider whether consumers can recover from a service failure by utilizing internal and external energy resources that are available to them at the time of an online complaint. Based on the Conservation of Resources (COR) theory, this research conceptualizes the complainers' act of complaining through internal and external energy resources. By investing (direct utilization of resources) and mobilizing (utilizing resources to change the trajectory of a loss) these resources, this study aims to understand which resources (internal or external) and what strategies (investment or mobilization) are effective in the face of a resource loss.
Design//methodology/approach
Study 1 aimed to test the impact of energy resources (motivation and affordance) on consumers' negative emotions and satisfaction with their complaints through an online panel survey. Study 2 was a between-subjects design experiment aimed to overcome the diversity of the circumstances around a service failure, complaint motivation and complaints that were captured in Study 1.
Findings
This study provides evidence of the negative and positive effects of internal and external energy resources, respectively, in altering the consumer's emotions and behavioral intentions. The findings of this study underline the role of affordances of features, specifically perceived conversationality of digital features, in improving consumers' relationship with the defaulting firm.
Practical implications
Based on the findings related to the perceived conversationality of digital features, managers are urged to explore the affordances of online features that consumers use for communications, in general, or for complaints, in particular.
Originality/value
To our understanding, this paper is the first study to employ COR theory as a conceptual background, and in turn, the first to conceptualize complaint motivations and online complaint features as internal and external resources, respectively. As such, this study is the first of its kind to examine complaint media systematically.
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Brittany Paloma Fiedler, Rosan Mitola and James Cheng
The purpose of this paper is to describe how an academic library at one of the most diverse universities in the country responded to the 2016 election through the newly formed…
Abstract
Purpose
The purpose of this paper is to describe how an academic library at one of the most diverse universities in the country responded to the 2016 election through the newly formed Inclusion and Equity Committee and through student outreach.
Design/methodology/approach
This paper details the context of the 2016 election and the role of social justice in librarianship. It offers ideas for how library diversity committees can address professional development, recruitment and retention efforts and cultural humility. It highlights student outreach efforts to support marginalized students, educate communities and promote student activism. Finally, it offers considerations and suggestions for librarians who want to engage in this work.
Findings
This paper shows that incorporating social justice, diversity, equity and inclusion requires individuals taking action. If institutions want to focus on any of these issues, they need to formally include them in their mission, vision and values as well as in department goals and individual job descriptions. The University of Nevada, Las Vegas University Libraries fully supports this work, but most of the labor is done by a small number of people. Unsustainable practices can cause employee burnout and turnover resulting in less internal and external efforts to support diversity.
Originality/value
Most of the previous literature focuses either on internal activities, such as professional development and committees, or on student-focused activities, such as outreach events, displays and instruction. This paper is one comprehensive review of both kinds of activities.