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This paper aims to analyse the post‐crisis communication response of the UK oil industry both from a management and employee perspective following two major helicopter incidents in 2009. The purpose of this paper is to develop further understanding of the merits of a cross‐industry post‐crisis communication strategy for certain crisis types.

This research is a single case study focusing on the Helicopter Task Group (HTG). Thirteen members of the HTG were interviewed and 250 questionnaires distributed to the workforce. Results were analysed against a literature review of current post‐crisis communication theory.

The study demonstrates that where a crisis is deemed to genuinely cross company boundaries, an inter‐organisational approach to post‐crisis communications is of mutual benefit to all stakeholders, providing certain conditions for dialogue are met.

This paper only focuses on one crisis event. Further research is required with other inter‐organisational groups formed to lead a cross‐industry response to a crisis.

This case study provides a model for cross‐industry pre‐crisis planning and post‐crisis renewal strategy where the aim is not to attribute blame, but to respond to a wider community of concerns and issues that are deemed to cross company and institutional boundaries.

The research demonstrates that the process of rebuilding stakeholder relationships and renewal is possible prior to any formal attribution of blame or apology.

The increased involvement of customers in their experience is a reality for all service organisations. The purpose of this paper is to explore the way organisations collaborate with customers to facilitate consumption of cultural experiences through the lens of co-production. Although organisations are typically an integral part of the co-production process, co-production is typically considered from a consumer angle. Aligned with the service ecosystem perspective and value-in-cultural context, this research aims to provide greater insight into the processes and resources that institutions apply to co-produce experiences with consumers and the drivers and inhibitors of such processes.

Case study research with three exemplar organisations, using in-depth interviews with key informants was used to investigate the processes organisations follow in co-producing the service experience with customers, as well as the drivers and inhibitors of organisational co-production of the service experience in the cultural sector.

The findings illuminate that cultural organisations are co-producing the service experience with their customers, as revealed through a number of key processes: inviting customers to actively participate in the experience, engaging customers and supporting customers in the co-production of the experience. Increasingly demanding consumers and a changing competitive landscape are strong external drivers of co-production. Visionary leadership and consumer-focussed employees are internal factors impelling organisations to co-produce experiences with consumers. A strong curatorial orientation, complex organisational structure, employee attitude and capability gaps and funding constraints are impediments towards organisations co-producing experiences with consumers.

This paper addresses a gap in Service-Dominant logic theory, arts/cultural marketing and broader services marketing literature by proposing a broadened conceptualisation of co-production of the service experience. This conceptualisation can be used as a platform to derive strategic imperatives for managers of service organisations. The findings highlight the key practices and resources that are central to organisations co-producing experience with customers. In this way, greater understanding of institutional logics and practices that underpin experience co-production emerges.

陰陽 (yinyáng in Pinyin) is about interconnectedness rather than opposites. The purpose of this paper is to highlight how collaboration connects and strengthens the efforts across the sector and reinforces how the sum of the parts is greater than any one university alone. This paper shares the experience of conducting a collaborative project with three universities. It illustrates the fine balancing act of collaboration (yin) with competition (yang) amongst three of Australia ' s higher education institutions at a national level, with the aim of contributing to the career development of professionals in the fields of library services and eResearch.

Bond University, University of Western Australia and Griffith University have collaborated to develop a career mapping toolkit which builds on an earlier commissioned project completed by Council of Australian IT Directors (CAUDIT) focusing on enterprise information technology roles. This tri-institutional collaborative project reviews in detail the skills, knowledge and abilities of library and eResearch management roles in the respective organisations.

This project has been hugely rewarding for the initial three project partners who worked and collaborated well together, successfully completing project goals within agreed timeframes. Looking forward, career pathing will become more widespread as managers receive the requisite training, take ownership of these activities and grow to fully realise the value and potential of active career management to team performance. Ultimately, the use of the career pathing toolkit will enhance career satisfaction of the individual which in turn will lift the productivity of the organisational unit.

To ensure the ongoing viability of the career pathing toolkit, it is necessary to measure its relevance and effectiveness: each institution is confident in adopting/modifying the final product for internal use. This demonstrates confidence in the quality of the work produced by the other collaborators; adoption of the product by institutions which were not part of the initial collaboration; and willingness of another institution (not originally involved) to join the collaborative project and make a contribution.

The catalyst for collaboration between the three universities was realised when the authors saw an opportunity to address the important and pressing issue of career and workforce planning as a partnership project. The main objective for collaboration was to achieve a more comprehensive and speedier project outcome.

This paper shares the outcomes of the project which illustrates the fine balancing act of collaboration (yin) with competition (yang) amongst three of Australia ' s higher education institutions at a national level, with the aim of contributing to the career development of professionals in the fields of library and eResearch.

The aim is to develop a toolkit that: catalogues and maps the core professional roles needed in the next two to three years in the respective institutions; and specifies the knowledge and experience required in each core professional area including where there is overlap. In essence, the career map provides a toolkit for identifying the knowledge areas and skills, abilities and competencies required for each core area (organised by career streams) and professional role.

The authors propose that a digital instructional delivery format of lesson study (LS) may have the potential to amplify particular aspects of traditional, face-to-face LS.

This is a qualitative case study, using data triangulation, member checking and an inductive approach to open-coding utilizing grounded theory to identify codes and themes.

Digital tools promoted LS and learning, allowing for rigorous collaboration, synchronous observations, data collection and feedback, leading to deeper understanding.

Digital tools used in the online LS process changed how instructional planning can be researched, analyzed and written collaboratively and impacted the fluidity of a lesson, the ease of observation and reflection, student engagement and the researchers' and students' ability to share ideas in real time.

LS can be integrated into online teacher education programs to engage students in online learning and promotes engagement, peer interaction and student voice. The use of these digital tools is not restricted just to remote instructional contexts.

LS reduces teacher isolation, builds a collaborative community of teachers and increases instructional motivation. Educators across schools, universities or districts can integrate online LS into remote teacher education programs and online courses.

This study is original work that has not been published elsewhere.

Inclusive education can be viewed as an ongoing active process or journey that is impacted by changes in policy, practices, and values (Anderson & Boyle, 2020). This “journey toward inclusion” is not always an easy undertaking, but rather a progression that requires modification to systems, structures, and functioning in schools. Nauru, a small Pacific republic situated in the Micronesian central Pacific Ocean, has worked in partnership with Australian education providers since 2011 to improve educational learning experiences for all Nauruan students. More recently, initiatives by the Nauru Government resulted in the commissioning of a national project to develop a Nauru policy on inclusive education and also to deliver professional development for teachers that would be needed to support inclusion. Inclusive education staff at the University of England, Australia, guided the development of the project which culminated in the Nauru Inclusive Education Policy and Guidelines (2017) (Page, 2018). From this policy, a series of workshops were delivered on unpacking the policy directions, guidelines, and roles and responsibilities for teaching staff in Nauru. This chapter describes the university staff who are working in collaboration with Nauruan teachers in order to develop their capacity to create inclusive classrooms. In doing so, we embraced approaches that incorporated culturally responsive practices into our work, using the framework of Ekereri (educational approaches that embody the core values of Nauruan culture) into our practices. With this chapter, we hope to further the understanding of how contextual factors influence the collaboration and implementation of educational partnerships between culturally distinctive groups of people.

Discusses, in this special issue, material grouped under four main headings: tomorrow’s executive challenges; effective organizational learning; the virtual university model; and effective training capabilities. The items included are brief and to the point allowing the reader to take on board ranges of ideas and issues. Includes studies on IKEA; mentoring; Whitbread; Polaroid; BAA; Sema Group; Starbucks and McDonalds, among others.

The purpose of this paper is to provide insights into personalisation from a practitioner’s perspective to bridge the practitioner-academia gap and steer the research agenda. A wide scope of research has investigated personalisation from a consumer perspective. The current study aims at bridging the consumer and practitioner perspective by entering into a dialogue about the practical application of personalisation. It takes the personalisation process model by Vesanen and Raulas (2006) as the starting point.

Lead by the exploratory character of the study, semi-structured expert interviews were conducted with marketers, market researchers and online privacy specialists.

The results showcase how practitioners view the issues present in consumer research. First, they are overly positive about personalisation. Second, they are aware of constraining factors; findings showcase best practices to mitigate them. Finally, practitioners are aware of controversies surrounding personalisation and thus engage in ethical discussions on personalisation.

This study shows that practitioners have somewhat different believes about the utility and appreciation of personalised marketing practices than consumers. It also shows awareness of some of the key concerns of consumers, and that such awareness translates into organisational and technological solutions that can even go beyond what is currently mandated by law. Six insights into personalised marketing as well as expectations for the future of the phenomenon are discussed to steer the research agenda.

Insights into the practice of personalisation contribute to a shared understanding of this phenomenon between involved actors, such as marketers, advertisers, and consumer representatives. In addition, implications for lawmakers are discussed, suggesting that the implementation of privacy laws needs more clarity and that actions aiming at improving consumer knowledge are needed.

The paper contributes to the literature first, by drafting a descriptive map of personalisation from a practitioners’ perspective and contrasting it with the perspective stemming from consumer research and, second, by offering insights into the current developments and direct implications for practice and future research.

This paper aims to introduce a special issue, consisting of a selection of papers on the subject of gender, paid employment and life issues in accounting practice and education.

The paper identifies relationships between work, life and identity in accounting practice and education.

The paper finds that the vast majority of those taking up WLB initiatives are women, who organize their paid work around the needs of their children.

The paper raises challenging and perhaps demoralizing questions and it is hoped that it goes some way to reinvigorating discussions and debates around the work‐life intersection in accounting practice and academia.

The purpose of this paper is to consider the impact of these experiences on the authors’ work and on the authors.

Following the publication of the report, the authors undertook collective, autoethnographic memory work that forms the empirical body of the argument. This is presented in 13 vignettes.

The authors found themselves continually traversing.

The paper analyses the challenges of researching what is a universal experience for women yet also a taboo subject. It discusses the relevant implications for and possible effects on researchers who investigate such topics in organisation and work studies and elsewhere.

Menopause experiences as they connect to work are under-researched per se. The paper extends knowledge of how this research area is not only shaped by researchers but has an impact on those researchers.