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Omnichannel implementation in retail requires business transformation and faces several operational barriers. This research discusses how omnichannel has been implemented, in a managerial perspective, and how integration of operations has overcome the identified transformative barriers.

The authors followed a multi-case study approach, with observation and interviews with managers of four big retail companies in Portugal.

The results suggest that retail companies have overcome the barriers to implement omnichannel models through the integration of information technology (IT), the accomplishment of organisational changes and the optimisation of customer feedback, achieving positive business indicators, namely increased sales.

The conclusions of the paper provide valuable information to help companies to design the process of channel's integration in order to overcome the transformative constraints of omnichannel. However, those conclusions emerge from Portuguese case studies of retail companies, and a generalised discussion should consider the contextual diversity of consumer expectations, cultural user experiences in retail and the maturity of digital transformation and omnichannel implementation stage in each country.

Previous studies had characterised the items of omnichannel retail, fulfilment processes, the benefits of channels' integration in customer experience, satisfaction and loyalty and had identified barriers for its implementation. Considering the existence of different stages of omnichannel implementation, this paper explores how retail companies increment omnichannel operations, overcome transformative barriers and achieve the omnichannel benefits, through the whole involvement of the organisation system, the customer approach and the business model, besides the technology integration.

Focused on the intersection between entrepreneurial resilience and different forms of collaboration, this research makes a systematic analysis of the literature resorting to various complementary bibliometric techniques (keyword co-occurrence; bibliographic coupling of documents; bibliographic coupling of authors; co-citation of references).

According to the research protocol defined, a search by topics was made in Web of Science (WoS), with no time restriction, which led to including 97 articles in the sample. Descriptive analysis identified the evolution and tendency of publications and citations, the most productive journals, universities and countries in this topic and the research methodologies followed in the articles of the sample.

The different bibliometric techniques applied led to understanding and systematization of the tendencies and themes concerning the topic, allowing the development of a conceptual framework articulating them and revealing possible lines of research that could contribute to developing the literature.

By showing different facets of the intersection between entrepreneurial resilience and collaboration, this paper highlights the multiple implications of this area at different levels of analysis (individuals, ventures and communities) with the importance of networks of collaboration patent in each. Therefore, this study can help entrepreneurs, business and political decision-makers to make better informed decisions, which can be particularly relevant in scenarios of uncertainty and crisis, such as the present, arising from the global pandemic.

As far as the authors know, the research carried out is the first centred on systematic analysis of entrepreneurial resilience and forms of collaboration. It gives a complete conceptual and theoretical picture of the evolution of research on the topic and accordingly points out possible avenues for future research.

We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in the construction of hegemonies in SEA research in Brazil. In particular, we examine the role of hegemony in relation to the co-option of SEA literature and sustainability in the Brazilian context by the logic of development for economic growth in emerging economies. The methodological approach adopts a post-structural perspective that reflects Laclau and Mouffe’s discourse theory. The study employs a hermeneutical, rhetorical approach to understand and classify 352 Brazilian research articles on SEA. We employ Brown and Fraser’s (2006) categorizations of SEA literature to help in our analysis: the business case, the stakeholder–accountability approach, and the critical case. We argue that the business case is prominent in Brazilian studies. Second-stage analysis suggests that the major themes under discussion include measurement, consulting, and descriptive approach. We argue that these themes illustrate the degree of influence of the hegemonic politics relevant to emerging economics, as these themes predominantly concern economic growth and a capitalist context. This paper discusses trends and practices in the Brazilian literature on SEA and argues that the focus means that SEA avoids critical debates of the role of capitalist logics in an emerging economy concerning sustainability. We urge the Brazilian academy to understand the implications of its reifying agenda and engage, counter-hegemonically, in a social and political agenda beyond the hegemonic support of a particular set of capitalist interests.

This chapter explores the experiences of people with complex conditions before and during the COVID-19 pandemic, their fears for imagined futures when the pandemic first appeared, their reflections on their experiences and present status, as well as plans for a post-pandemic future.

This research is based on semi-structured interviews conducted by phone, Zoom, or in-person with six participants, each interviewed twice – before and during the pandemic – who either have complex medical conditions or are mothers of a child with complex medical conditions, in the United States. Half the interviews were conducted before the pandemic and the other half during the pandemic.

The data illuminate the understanding of our participants of the COVID-19 pandemic as a disability issue, which should be analyzed with the focus of disability as an intersectional social category and that disabled people felt at higher risk due to ableism in health policies and getting their health needs met. The results demonstrated the tremendous impact of the pandemic on the lives of our participants with complex medical conditions, whether in their work, care, physical and mental health, and social relationships.

This study points to the importance of policymakers incorporating strategies to reduce ableism in health care provision, rationing, and other forms of decision-making. Services need to be designed keeping in mind the challenges of disabled people and their need for care. In addition, adequate education, and employment opportunities for disabled people must be ensured, while continuing to expand access options to disabled people that were available throughout the lockdown.

Some recent research studies in tourism have focused on the quality of the destination. The purpose of this paper is to identify and test the quality attributes of the destination of Jericoacoara, Brazil, in order to contribute to theoretical and empirical knowledge of the subject.

This study is exploratory and descriptive in nature, with a quantitative approach, and uses questionnaires administered to 391 tourists in Jericoacoara. Data were analyzed through exploratory factor analysis and confirmatory factor analysis.

Results showed that the most important factor in assessing the quality of the destination is service, followed by the factors accommodation, management, destination, and, lastly, attractions.

This study is a theoretical and empirical contribution to the debate on destiny quality and a management tool for strategic planning.

This study aims to investigate the (re)construction of body image and identity among Brazilian individuals using orthopedic prostheses from a phenomenological perspective.

This qualitative study involved 16 lower-limb orthopedic prosthesis users, and data were collected through semi-structured interviews.

Thematic analysis, grounded in phenomenology, identified two superordinate themes: 1) Representativeness of the orthopedic prosthesis, and 2) Considerations regarding prosthesis use. These themes were further divided into subordinate themes: the first into “The prosthesis as part of me,” “What the prosthesis provides me,” and “It means everything to me”; the second into “Feelings about prosthesis use,” “Difficulties in daily life,” and “The gaze of others.”

According to orthopedic prosthesis users, their experiences and narratives reveal that prostheses play a key role in reconstructing body image and shaping identity. Initially, many participants viewed the prosthesis as merely a replacement for the lost limb, but over time, especially with prolonged use, it became more deeply integrated into their sense of self, fostering a stronger emotional connection. Prostheses were found to offer both functional and emotional benefits, enhancing users’ independence, self-esteem and sense of normalcy. However, despite these positive aspects, participants reported ongoing challenges, including difficulties in adapting to the device and limitations in functional mobility. Additionally, the study revealed that, despite societal progress, individuals with amputations continue to experience judgment and stigma, often reflected in the gaze of others.