Merce Bernardo, Raúl Escalante, Joan Roca and Anna Arbussà
The purpose of this paper is to analyze and compare the existing management system standards in the gastronomy sector.
Abstract
Purpose
The purpose of this paper is to analyze and compare the existing management system standards in the gastronomy sector.
Design/methodology/approach
On the basis of secondary data, the most implemented management system standards within this sector are analyzed, namely, the ISO 9001 focusing on the sector of “hotels and restaurants,” the ISO 22000, the “Q” Spanish tourism-specific standard, and the Michelin stars system.
Findings
The results, although descriptive, show the differences among them. Regarding the content, the main difference between the documented management system standards and the Michelin stars system is in the evaluation and certification process, as it is known and planned in the former group but not in the latter. The scope is also different, as the former group refers mainly to the process and the latter to results. The diffusion results confirm the increase in sectoral management system standards.
Originality/value
Although studies analyzing the importance of sectoral standards have been published, this study is one of the first focusing on four different management system standards in the gastronomy sector. Implications for both practitioners and academia are also discussed.
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Joan Roca and Roland Nord
The MnLINK Gateway is an implementation of OCLC SiteSearch that provides access to library catalogs and databases to the people of Minnesota. Prior to launching the service, the…
Abstract
The MnLINK Gateway is an implementation of OCLC SiteSearch that provides access to library catalogs and databases to the people of Minnesota. Prior to launching the service, the authors conducted a usability study. Summarizes the implementation process and outlines the usability test.
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Michael S. Barnett, Rodney C. Bruce, Dale K. Carrison, Jeanne DeMars, Patricia Flaherty, Linda L. Richter, Joan Roca and Donna R. Webb
The Minnesota State University System's Project for Automated Library Systems (MSUS/PALS) is a fully integrated library system that serves over 150,000 patrons on a network of 53…
Abstract
The Minnesota State University System's Project for Automated Library Systems (MSUS/PALS) is a fully integrated library system that serves over 150,000 patrons on a network of 53 state university, community college, private college, and state agency libraries throughout Minnesota.
Mehmet Bahri Saydam and Özlem Altun
This study aims to explore the perspectives of patrons and the underlying factors influencing luxury consumption in British Michelin-starred restaurants. While numerous studies…
Abstract
Purpose
This study aims to explore the perspectives of patrons and the underlying factors influencing luxury consumption in British Michelin-starred restaurants. While numerous studies have investigated consumers' purchase behavior of luxury items, there is limited research focusing on the utilization of premium restaurant services. Additionally, the hospitality literature has rarely addressed the emergence of discreet luxury consumption. Therefore, this research aims to examine the experiences of British Michelin-starred restaurants by incorporating online reviews from some of the most renowned establishments in the country. The initial objective of this study was to identify the predominant themes within British Michelin-starred restaurant experiences. Furthermore, the authors sought to analyze whether these main themes varied across different market segments based on guest types.
Design/methodology/approach
Using text mining tools, the authors analyzed a sample of 4,393 online reviews. Qualitative data analysis was conducted using the Leximancer program, which identified the dominant themes. Additionally, the authors performed an analysis to identify the major narratives associated with different types of guests.
Findings
The results of this analysis demonstrate that guests express a high level of satisfaction with their experiences at British Michelin-starred restaurants. The dominant themes within the narratives include food, wine, restaurant, time, reservation and innovation. It is important to note that these narratives vary depending on the type of guest.
Originality/value
Previous studies have highlighted the importance of market segmentation in Michelin-starred restaurants. This research addresses this need by specifically categorizing British Michelin-starred restaurants based on traveler type and the main concerns of their customers. The extensive data the authors collected and the authors' approach to utilizing guests' testimonials instead of traditional surveys contribute significantly to the field of academia and restaurant management.
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Francesc González-Reverté, Salvador Anton-Clavé, Jordi Roca-Girona and Joan Miquel Gomis-López
Despite extensive research into residents’ attitudes towards tourist behaviour, little has been explored about the extent to which visitors’ practices contribute to the formation…
Abstract
Purpose
Despite extensive research into residents’ attitudes towards tourist behaviour, little has been explored about the extent to which visitors’ practices contribute to the formation of residents’ bonds with their place of residence, which is also a tourist destination. Therefore, this research aims to determine how residents’ perception of tourist sexual behaviour affects their engagement with the urban environment and the image of the city and tourist destination in which they live. To structure and interpret the various attitudes of the residents surveyed, the authors used a conceptual framework based on identity process theory (IPT) in relation to residents’ attitudes and the impact of a particular dimension of tourist behaviour – their sexual practices – on their perceived connection to their place of residence.
Design/methodology/approach
A questionnaire was administered to a sample of 457 residents in Salou to collect data regarding their assessments of the sexual behaviour of tourists in their community. A cluster analysis was used to classify residents according to their attitudes and stances towards the different sexual practices of visitors and their evaluation of the importance of those practices for current and future tourism at the destination. Finally, an analysis of variance was performed to compare significant differences in attitudes towards tourist behaviour and the attachment to Salou among the different segments of residents identified.
Findings
The study identified four groups of residents classified by their attitudes towards tourist sexual behaviour: permissive bystanders, supportive expectants, ambivalent pragmatics and opposed rejectors. Two attitudinal components explain the differences between the groups: tolerance and personal interest, which are associated with how residents construct their bond with Salou in terms of place attachment (PA). These results align well with IPT, as they highlight processes of assimilation, evaluation and the contribution of symbolic significance to the place of residence, mediated by the perception of tourist sexual behaviour.
Practical implications
Some practical recommendations are offered to tourist destination administrations regarding the differences among residents’ attitudes towards tourist behaviour and PA. The findings can serve as a valuable tool for designing tourism policies aimed at selecting markets, as well as for marketing and promoting tourist destinations.
Originality/value
The originality of this study lies in that it considers the role of tourist sexual behaviour as a compositional element of the identity of the place – a tourist destination – where residents live, providing new empirical data on an under-researched academic issue. This article attempts to contribute to a critical perspective by conceptualising and introducing new elements for understanding the identity, attraction and sexuality of tourist sites. The study also connects with the urban analysis of tourist destinations, incorporating the role of sex into the social construction of the tourist city, the creation of identity and image and the attribution of symbolic meaning to destination settings.
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Ramon Casadesus‐Masanell and Joan E. Ricart
The purpose of this paper is to reflect on competitiveness by using the business model concept and to understand the need to adapt business models to changes in the environment.
Abstract
Purpose
The purpose of this paper is to reflect on competitiveness by using the business model concept and to understand the need to adapt business models to changes in the environment.
Design/methodology/approach
Using Catalonia as a context, the paper derives recommendations by presenting and analyzing examples of companies, referred to as “new generation companies,” that have innovated in their business models. The case studies illustrate the contributions of the business model notion to the competitiveness debate.
Findings
Reviewing the history and contemporary practice of Catalan firms, examples of “new generation” companies are analyzed to derive recommendations for managers seeking to reconfigure their business models to support innovation and internationalization. Since business models sit at the core of competitiveness, they must be the focus of managers aiming to create efficient firms that foster sustained competitive advantage.
Research limitations/implications
The analysis is based on a small number of case studies.
Originality/value
The business model approach described in this paper enriches the current debate on competitiveness by focusing the analysis at the level of the firm.
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This chapter deals with the development of banking in the Crown of Aragon from the end of the thirteenth century through the establishment of money changers, which followed…
Abstract
This chapter deals with the development of banking in the Crown of Aragon from the end of the thirteenth century through the establishment of money changers, which followed similar patterns as in other Western European territories. It starts with a review of existing literature and follows with an explanation on the different banking services provided by money changers and the specific legal framework that supported such activities. It then examines the geographical distribution of private banks in cities and towns within the domains of the kings of Aragon, as well as their evolution throughout the fourteenth century. After that, it offers an analysis of the most common professional profiles among these bankers and financers. Finally, drawing on a heterogeneous pool of unpublished data, it seeks to shed light on the diversity of investors and clients of these establishments, a crucial proof of their role in integrated financial markets.
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The issue of linguistic autonomy is a central one on the agenda of Catalan politics within the Spanish state. In the transition from Francoism, virtually all political groups in…
Abstract
The issue of linguistic autonomy is a central one on the agenda of Catalan politics within the Spanish state. In the transition from Francoism, virtually all political groups in Catalonia supported a statute of autonomy (1982) which declares that “Catalan is the official language of Catalonia, as is Castillian, the official language of the entire Spanish State.”
This chapter examines the relationship between constitutional guarantees of sex equality, understood as prohibiting unequal treatment between men and women, and the constitutional…
Abstract
This chapter examines the relationship between constitutional guarantees of sex equality, understood as prohibiting unequal treatment between men and women, and the constitutional protections of maternity. Textual guarantees of sex equality are nearly universal in constitutions around the world, and many constitutions in Europe, Latin America, and Asia also include provisions guaranteeing mothers the special protection of the state. In the United States, by contrast, the special treatment of mothers has long been contested as a threat to gender equality, and the efforts to add a sex equality amendment to the U.S. constitution have failed over the past century because of conflicts about the status of motherhood. This study traces the origins and jurisprudential development of maternity clauses in European constitutions to shed light on the possibility of synthesizing maternity protection with a constitutional commitment to gender equality.
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Eva Bermúdez-Figueroa and Beltrán Roca
This paper aims to describe and explain women's labor participation in the public sector, particularly at the local level. The paper analyses the representation of women employees…
Abstract
Purpose
This paper aims to describe and explain women's labor participation in the public sector, particularly at the local level. The paper analyses the representation of women employees in the public sector through a case study of a city council in a mid-sized Spanish city. The authors delve into the extent of gender labor discrimination in public administration, exploring a diversity of situations, experiences, and perceptions of women workers in female, neutral, and male-dominated areas in the local administration.
Design/methodology/approach
The authors have applied a combined methodology of quantitative analysis based on an exhaustive analysis of the list of job posts, and qualitative analysis from the narratives of women workers in biographical interviews, in women-dominated, neutral and male-dominated areas.
Findings
The authors conclude by providing a clear description of women's representation in local administration. Despite the institutional efforts in applying gender equality norms and public policies in administration, employment and labor market, this article shows the persistent inequality in employment within the administration. The paper demonstrates that public administrations can be seen as gender regimes that tend to reproduce inequality by formal and informal dynamics. This inequality gender reproduction in a supposedly gender-neutral administration reflects discrimination in a labor market. The paper details phenomena relating to horizontal occupational segregation, glass ceilings, sticky floors, and the undervaluing of women's work, among other phenomena.
Practical implications
The administration should consider two essential factors that endanger gender equality: (1) the demonstrated regression of gender mainstreaming and the effects on women's employment as a consequence of the crisis, and (2) neoliberal governments and extreme right-wing parties (or neoliberal governments and extreme right-wing parties' support, as is the case with the current Andalusian regional government), whose agenda includes the fight against what neoliberal governments and extreme right-wing parties call “gender ideology”.
Social implications
The gap between the effectiveness of gender legislation and actual working practices within the administration has been highlighted. This fact should be a wake-up call for the administrations to strictly comply with gender legislation, given that local administrations are the closest to the citizens. Future research should focus on changes to detect any regression and to prevent losing the improvements already achieved, which can still be very much strengthened.
Originality/value
This article helps to fill the gap in the literature on gender discrimination in the labor market, which often omits the public sector, especially in local administration, which is the closest administrative structure to citizenship respecting public policies. The article contributes to highlighting the need for an egalitarian labor market in order to achieve optimal performance, commitment and efficiency in egalitarian labor relations in local administration.