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The purpose of this paper is to examine the relationships among three dimensions of service quality that influence overall internet banking service quality and its subsequent effect on customer satisfaction in a New Zealand banking context.

Internet banking service customers of a national bank in New Zealand completed a self‐administered questionnaire. Data obtained from the customers were analysed using the SEM‐based partial least squares (PLS) methodology.

The results show significant relationships among online customer service quality, online information system quality, banking service product quality, overall internet banking service quality and customer satisfaction.

Little attention has been given in the literature to understanding the service quality dimensions that influence overall internet banking service quality and the specific outcome of customer satisfaction. By expanding previous research in internet banking service quality, this paper empirically examines the relationships between three service quality dimensions, overall internet banking service quality and customer satisfaction.

The purpose of this paper is to propose the complementary design rules, give a quantitative comparison and analyze the force production mechanism of two kinds of primary wound field flux-switching linear (PWFFSL) motors.

PWFFSL motors have the merits of no use of rare-earth magnet, low cost and a wide operation range in which the armature windings and the field windings are all located at the short primary mover and the secondary is very robust. Hence, the PWFFSL motor is ideal for rail transportation systems which need a long stator and a wide speed range. To overcome the disadvantages of the existing PWFFSL motors, new complementary design rules will be proposed. Also, to offer a better PWFFSL motor for the rail transportation systems, it is necessary to investigate different structures of PWFFSL motors and give a comprehensive comparison. To predict the force performance of two kinds of PWFFSL motors with different secondary types, their flux density analysis and force production mechanism will be presented and compared.

The comparison result shows that the PWFFSL motor with toothed secondary can offer larger thrust force, higher force density and higher efficiency, whereas the PWFFSL motor with segmented secondary has the merits of lower force ripple, less use of stator iron, higher power factor and less critical saturation.

Many PWFFSL motors with different primary/secondary pole pitches based on the proposed design principle have not been considered in this paper.

This paper has presented the air-gap flux analysis, proposed the complementary design rules for two kinds of PWFFSL motors with different secondary types and compared the electromagnetic performance of the two motors.

Abnormal behaviors such as rework, backlog, changes and claims generated by project organizations are unavoidable in complex projects. When abnormal behaviors emerge, the previously normal state of interactions between organizations will be altered to some extent. However, previous studies have ignored the associations and interactions between organizations in the context of abnormal organizational behaviors (AOBs), making this challenging to cope with AOBs. As a result, the objective of this paper is to explore how to reduce AOBs in complex projects at the organizational level from a network perspective.

To overcome the inherent limitations of a single case study, this research integrated two data collection methods: questionnaire survey and expert scoring method. The questionnaire survey captured the universal data on the influence possibility of AOBs between complex project organizations and the expert scoring method got the influence probability scores of AOBs between organizations in the case. Using these data, four organizational influence network models of AOBs based on a case were developed to demonstrate how to destroy AOBs networks in complex projects using network attack theory (NAT).

First, the findings show that controlling AOBs generated by key organizations preferentially and improving the ability of key organizations can weaken AOBs network, enabling more effective coping strategies. Second, the owners, government, material suppliers and designers are identified as key organizations across all four influence networks of AOBs. Third, change and claim behaviors are more manageable from the organizational level.

Project managers can target specific organizations for intervention, weaken the AOBs network by applying NAT and achieve better project outcomes through coping strategies. Additionally, by taking a network perspective, this research provides a novel approach to comprehending the associations and interactions between organizations in the context of complex projects.

This paper proposes a new approach to investigating AOBs in complex projects by simultaneously examining rework, backlog, change and claim. Leveraging NAT as a novel tool for managing the harmful effects of influence networks, this study extends the knowledge body in the field of organizational behavior (OB) management and complex project management.