Yan Wan, Ziqing Peng, Yalu Wang, Yifan Zhang, Jinping Gao and Baojun Ma
This paper aims to reveal the factors patients consider when choosing a doctor for consultation on an online medical consultation (OMC) platform and how these factors influence…
Abstract
Purpose
This paper aims to reveal the factors patients consider when choosing a doctor for consultation on an online medical consultation (OMC) platform and how these factors influence doctors' consultation volumes.
Design/methodology/approach
In Study 1, influencing factors reflected as service features were identified by applying a feature extraction method to physician reviews, and the importance of each feature was determined based on word frequencies and the PageRank algorithm. Sentiment analysis was used to analyze patient satisfaction with each service feature. In Study 2, regression models were used to analyze the relationships between the service features obtained from Study 1 and the doctor's consultation volume.
Findings
The study identified 14 service features of patients' concerns and found that patients mostly care about features such as trust, phraseology, overall service experience, word of mouth and personality traits, all of which describe a doctor's soft skills. These service features affect patients' trust in doctors, which, in turn, affects doctors' consultation volumes.
Originality/value
This research is important as it informs doctors about the features they should improve, to increase their consultation volume on OMC platforms. Furthermore, it not only enriches current trust-related research in the field of OMC, which has a certain reference significance for subsequent research on establishing trust in online doctor–patient relationships, but it also provides a reference for research concerning the antecedents of trust in general.
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Zhijun Yan, Roberta Bernardi, Nina Huang and Younghoon Chang
Shaofeng Yuan, Jinping Li and Ying Gao
This study investigated a new attributional phenomenon in a brand scandal setting in which consumers tend to blame the top management of a brand, even though it was the frontline…
Abstract
Purpose
This study investigated a new attributional phenomenon in a brand scandal setting in which consumers tend to blame the top management of a brand, even though it was the frontline parties that caused the scandal. The authors termed this phenomenon upward blame attribution (UBA), shedding light on whether consumers in a host country indicate a higher UBA for a multinational (vs domestic) brand scandal, which in turn reinforces their revenge and impairs their reconciliation reactions, and whether these effects are contingent on consumer animosity.
Design/methodology/approach
Two experimental studies were conducted with real and fictitious brand/product and country stimuli with 1,399 Chinese participants.
Findings
Both studies verified UBA and found that Chinese consumers' UBA is higher for multinational (vs domestic) brand scandals, which drives their stronger desire for revenge and weaker desire for reconciliation. Moreover, consumers with high (vs low) animosity toward a multinational brand's home country reported a higher UBA for the multinational (vs domestic) brand scandal, which in turn reinforces their desire for revenge and impairs their desire for reconciliation.
Practical implications
The study provides new insights into host-country consumers' more severe UBA and responses toward multinational versus domestic brand scandals and the amplifying role of consumer animosity in these processes. It also has implications for mitigating host-country consumers' UBA and negative responses to multinational brand scandals.
Originality/value
This study contributes to the blame attribution literature by verifying consumers' UBA and the country-of-origin (COO) literature by revealing host-country consumers' higher UBA, stronger revenge desire and weaker reconcile desire toward multinational (vs domestic) brand scandals. It extends the knowledge regarding consumers' blame attributions toward the top management of a multinational (vs domestic) brand in scandals and the impact of such attributions.
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Vasilii Erokhin and Tianming Gao
Sustainable development is inseparable from rational and responsible use of resources and promotion of green entrepreneurship. The contemporary green development agenda…
Abstract
Sustainable development is inseparable from rational and responsible use of resources and promotion of green entrepreneurship. The contemporary green development agenda encompasses climate, economic, technical, social, cultural, and political dimensions. International efforts to greening the global development are conducted by the major economies, including China as the world’s largest consumer of energy and the biggest emitter of greenhouse gases. China is aware of its environmental problems, as well as of its part of the overall responsibility for the accomplishment of the sustainable development goals. By means of the decarbonization efforts, the latter are integrated both into the national development agenda (the concept of ecological civilization) and China’s international initiatives (the greening narrative within the Belt and Road Initiative). Over the past decade, China has made a breakthrough on the way to promoting green entrepreneurship and greening of its development (better quality of air and water, renewable energy, electric vehicles, and organic farming). On the other hand, emissions remain high, agricultural land loses productivity, and freshwater resources degrade due to climate change. In conventional industries (oil, coal mining, and electric and thermal energy), decarbonization faces an array of impediments. In this chapter, the authors summarize fundamental provisions of China’s approach to building an ecological civilization and measures to reduce emissions and achieve the carbon neutrality status within the nearest decades. The analysis of obstacles to the decarbonization of the economy and possible prospects for the development of green entrepreneurship summarizes China’s practices for possible use in other countries.
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The study aims to examine the geoeconomic significance of the Gulf Cooperation Council (GCC) countries to China’s global geopolitical ends. In this vein, the paper also seeks to…
Abstract
Purpose
The study aims to examine the geoeconomic significance of the Gulf Cooperation Council (GCC) countries to China’s global geopolitical ends. In this vein, the paper also seeks to explore the interplay between China’s grand geoeconomic strategy and China’s geopolitical ends from a realist perspective.
Design/methodology/approach
The study uses the realism theory to explore the interplay between China’s geoeconomic presence in the GCC countries and its geopolitical global ends.
Findings
The study concludes that China under President Xi Jinping has geopolitical ends, and they are the regional and global leadership. To achieve them, President Xi has formulated a grand geoeconomic strategy consisting of four strategies: going out strategy, periphery strategy, Belt and Road Initiative (BRI) and Asian Infrastructure Investment Bank. These strategies will maximize China’s economic power and presence around the world. From a realist perspective, this presence and its evolving consequences such as the balance of dependence will enable China to achieve its geopolitical ends. In this vein, China’s geoeconomic strategy in the GCC countries has largely maximized China’s economic presence in the Gulf. This presence highly serving China’s geopolitical global ends for two reasons: the economic weight of the GCC countries and their strategic location within BRI.
Originality/value
The study can prove the realistic dimension of geoeconomics in the neoliberal era on the application to China’s geoeconomic strategy.
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Fusheng Xie, Ling Gao and Peiyu Xie
This paper examines the different features of China's economic development in different stages of economic globalization. The study finds that the investment- and export-based…
Abstract
Purpose
This paper examines the different features of China's economic development in different stages of economic globalization. The study finds that the investment- and export-based growth model drove China's high-speed economic growth between 2000 and 2007, which came into existence around 2000 when China plugged into the global production network.
Design/methodology/approach
This paper also finds that China slowed down to the New Normal because of the disruption to the socio-economic underpinnings of this growth model. As China adapts to and steers the New Normal, supply-side structural reforms can channel excess capacity to the construction of underground pipe networks in rural areas of central China and fix capital while advance rural revitalization.
Findings
At the same time, enterprises must strive to build a key component development platform for key component innovation and the standard-setting power in global manufacturing.
Originality/value
The establishment of a domestic production network integrating the integrated innovation-driven core enterprises and modular producers at different levels can satisfy the dynamic demand structure of China in which standardized demands and personalized demands coexist.
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Check-Teck Foo, Weiwei Wu and Tachia Chin
The purpose of this paper is to utilize a multi-method design for research on corruption in China. Corruption in any society is inimical to good governance. Singapore, despite her…
Abstract
Purpose
The purpose of this paper is to utilize a multi-method design for research on corruption in China. Corruption in any society is inimical to good governance. Singapore, despite her size, is argued to be a plausible model for China.
Design/methodology/approach
Taking a multi-method approach, the phenomena of corruption is investigated from: etymological analyses for corruption (European roots) and its Chinese equivalent, 贪污 (pinyin: tan wu) case studies taken from three periods: current, Qing Dynasty and to founding of China (zhong guo, Qin Dynasty) to ground our policy recommendation of China be modeling after Singapore on the basis of our analysis of statistical (2013 and longitudinal) data. In the process, the authors embark on inter-country comparisons (mainly Confucian China, Hong Kong, Taiwan, South Korea and Japan).
Findings
Here are the key insights: scholars are unaware the English word corruption is narrower in scope than the Chinese equivalent tan wu贪污. As far back as 3,000 years, the Chinese had attributed wu, 污 as filthy, polluting, dirty to psychological concept of greed tan, 贪. In English, corruption does not denote greed per se. Falsification of facts as a political ploy dates back to Qin dynasty. Destabilizing corrupt cases occurred in China today as in Qing Dynasty. Singapore rather Hong Kong is a better model for China in reforming society.
Practical implications
This paper illustrates a distinctively, in-depth approach to research on Chinese management. It shows why it is important to clarify key concepts: corruption in the West and tan wu贪污in the East. Historical cases are utilized to show the presence of a continuing Chinese mind set. The authors argued for China to embark on a city-by-city strategy (modeling after Singapore) toward becoming a corruption-free society. Now, as 3,000 years ago, the Chinese conceptualization of corruption embeds the psychology of greed.
Social implications
China is at a crossroad of her economic development. There is a possible risk of China being destabilized through the corruption of the top rung of leadership. Chinese authorities must with urgency, rein in corruption. An approach is proposed in this paper.
Originality/value
In terms of style, approach and method of research, this paper is highly original. The integrative research here provides a rationale and basis for the Chinese leaders to implement a policy for a less corrupt society.
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Studying Chinese higher education internationalization policy-making requires paying attention to the political ontology of China's top-designed policy-making system before…
Abstract
Studying Chinese higher education internationalization policy-making requires paying attention to the political ontology of China's top-designed policy-making system before proceeding to methodological approaches. The ontology is two-fold: a fixed reality grounded in the structure and agency of the one-party state, and an emergent reality that derives from the pervasive practice of using policy documents to govern. A two-pronged epistemology is proposed to uncover these realities: interpretative and poststructural problematization. Interpretative problematization helps discern how policy-makers frame a problem–solution discourse in policy documents to achieve predetermined strategic objectives. Contrastingly, poststructural problematization views policy documents as prescriptive texts that offer rules on how to behave. The potential methodologies drawn from the tradition of critical policy sociology can be employed to study these two problematizations, thereby unpacking the fixed and emergent realities.
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The purpose of this paper is to study key economic strategies in Asia laid out by the Chinese Government since Xi Jinping became the General Secretary of the Central Committee of…
Abstract
Purpose
The purpose of this paper is to study key economic strategies in Asia laid out by the Chinese Government since Xi Jinping became the General Secretary of the Central Committee of the Communist Party of China.
Design/methodology/approach
The paper is composed of six parts. The first part analyzes China’s Asian trade strategy with a focus on the free-trade agreement. The second part elaborates the Asian finance and currency strategy with the core being the regionalization of RMB. The third part introduces China’s newly proposed Belt and Road Initiative (B&R). The fourth part deals with the China–USA economic relationship with a view to China’s economic strategy in Asia. The fifth part explains China’s domestic economic policy which forms the basis of the Asian Economic Strategy.
Findings
A marked change has taken place in China’s economic strategy in Asia, namely, giving more consideration to how to offer more public goods to the region. This is natural as China’s economic power is developed to a certain level and it is highly related to China’s attempt to growing its economic influence in this region. China believes that the B&R Initiative and Asian Infrastructure Investment Bank are both public goods China has provided to Asia. China’s economic strategy in Asia demonstrates that China, as a rising power, though faced with domination of established power and the original regional economic rule system, still promotes the cooperation, integration, participation and development of this region. In general, China’s economic strategy in Asia offers an alternative for countries in this region so that Asian countries can better safeguard their rights amid China–America competition, and a new Asian economic order can be better built.
Originality/value
The paper contributes to the researched area of China’s economic strategy in Asia by comprehensively elaborating its trade, money, B&R Initiative and so on. This paper also shows the major challenges of China’s economic strategy in Asia and therefore is helpful to fully understand China’s economic statecraft.
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John F. Sacco and Gerard R. Busheé
This paper analyzes the impact of economic downturns on the revenue and expense sides of city financing for the period 2003 to 2009 using a convenience sample of the audited end…
Abstract
This paper analyzes the impact of economic downturns on the revenue and expense sides of city financing for the period 2003 to 2009 using a convenience sample of the audited end of year financial reports for thirty midsized US cities. The analysis focuses on whether and how quickly and how extensively revenue and spending directions from past years are altered by recessions. A seven year series of Comprehensive Annual Financial Report (CAFR) data serves to explore whether citiesʼ revenues and spending, especially the traditional property tax and core functions such as public safety and infrastructure withstood the brief 2001 and the persistent 2007 recessions? The findings point to consumption (spending) over stability (revenue minus expense) for the recession of 2007, particularly in 2008 and 2009.