Presents a brief introduction to the development of librarianship in China, describes the environment in which academic libraries exist in mainland China today, summarising their…
Abstract
Presents a brief introduction to the development of librarianship in China, describes the environment in which academic libraries exist in mainland China today, summarising their new features. They are digitising and networking information resources and services. Problems are identified and suggestions made for overcoming them. Provides lists of some academic library homepages and networks.
Details
Keywords
Points out the emergence of networked society and its major features. Introduces a series of high‐tech projects in the People’s Republic of China in response to networked society.
Abstract
Points out the emergence of networked society and its major features. Introduces a series of high‐tech projects in the People’s Republic of China in response to networked society.
Details
Keywords
This article investigates the renaming of departments of library and information science (LIS) in China in the 1990s. It analyses the technological, economic, social and…
Abstract
This article investigates the renaming of departments of library and information science (LIS) in China in the 1990s. It analyses the technological, economic, social and government factors which affect education for LIS in contemporary China. Problems facing education for LIS in China are considered and suggestions made.
Details
Keywords
Xinhua Guan, Jinhong Gong, Mingjie Li and Tzung-Cheng Huan
The purpose of this study is to explore the impact of the robot restaurant servicescape and robot service competence (RSC) on customers’ behavioral intentions and to analyze the…
Abstract
Purpose
The purpose of this study is to explore the impact of the robot restaurant servicescape and robot service competence (RSC) on customers’ behavioral intentions and to analyze the mediating role of hedonic value (HV) and utilitarian value (UV) in these relationships and the moderating role of individual characteristics.
Design/methodology/approach
This research involves seven constructs to be measured, namely, servicescape, RSC, negative attitude toward robots (NAR), openness to change (OC), HV, UV and behavioral intention. This research selects Foodom robot restaurants, located in Shunde and Guangzhou of China, as the research site, and the research objects are customers having dinner in the restaurant. A total of 485 valid data was collected. Structural equation modeling was used to analyze the data, verify the proposed research model, and test the research hypotheses.
Findings
The study finds that servicescape and RSC improve customer behavioral intention. Additionally, HV and UV mediate the influence of servicescape and RSC on customer behavioral intention. Moreover, OC negatively moderates the influence of servicescape on UV and that a NAR negatively moderates the influence of RSC on HV.
Originality/value
Through carefully design of servicescape and the improvement in service capabilities of robots, the original service delivery dominated by frontline service personnel can be transformed into service delivery dominated by service robots, which is conductive to providing a pleasant and unforgettable experience for customers.