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Article
Publication date: 1 June 2001

Jinhong Tang

Presents a brief introduction to the development of librarianship in China, describes the environment in which academic libraries exist in mainland China today, summarising their…

760

Abstract

Presents a brief introduction to the development of librarianship in China, describes the environment in which academic libraries exist in mainland China today, summarising their new features. They are digitising and networking information resources and services. Problems are identified and suggestions made for overcoming them. Provides lists of some academic library homepages and networks.

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Library Management, vol. 22 no. 4/5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 August 2000

Jinhong Tang

Points out the emergence of networked society and its major features. Introduces a series of high‐tech projects in the People’s Republic of China in response to networked society.

1220

Abstract

Points out the emergence of networked society and its major features. Introduces a series of high‐tech projects in the People’s Republic of China in response to networked society.

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Online Information Review, vol. 24 no. 4
Type: Research Article
ISSN: 1468-4527

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Available. Content available
Article
Publication date: 1 December 1998

Jinhong Tang

75

Abstract

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Asian Libraries, vol. 7 no. 12
Type: Research Article
ISSN: 1017-6748

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Article
Publication date: 1 January 1999

Jinhong Tang

This article investigates the renaming of departments of library and information science (LIS) in China in the 1990s. It analyses the technological, economic, social and…

32711

Abstract

This article investigates the renaming of departments of library and information science (LIS) in China in the 1990s. It analyses the technological, economic, social and government factors which affect education for LIS in contemporary China. Problems facing education for LIS in China are considered and suggestions made.

Details

Asian Libraries, vol. 8 no. 1
Type: Research Article
ISSN: 1017-6748

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Article
Publication date: 16 December 2021

Xinhua Guan, Jinhong Gong, Mingjie Li and Tzung-Cheng Huan

The purpose of this study is to explore the impact of the robot restaurant servicescape and robot service competence (RSC) on customers’ behavioral intentions and to analyze the…

3756

Abstract

Purpose

The purpose of this study is to explore the impact of the robot restaurant servicescape and robot service competence (RSC) on customers’ behavioral intentions and to analyze the mediating role of hedonic value (HV) and utilitarian value (UV) in these relationships and the moderating role of individual characteristics.

Design/methodology/approach

This research involves seven constructs to be measured, namely, servicescape, RSC, negative attitude toward robots (NAR), openness to change (OC), HV, UV and behavioral intention. This research selects Foodom robot restaurants, located in Shunde and Guangzhou of China, as the research site, and the research objects are customers having dinner in the restaurant. A total of 485 valid data was collected. Structural equation modeling was used to analyze the data, verify the proposed research model, and test the research hypotheses.

Findings

The study finds that servicescape and RSC improve customer behavioral intention. Additionally, HV and UV mediate the influence of servicescape and RSC on customer behavioral intention. Moreover, OC negatively moderates the influence of servicescape on UV and that a NAR negatively moderates the influence of RSC on HV.

Originality/value

Through carefully design of servicescape and the improvement in service capabilities of robots, the original service delivery dominated by frontline service personnel can be transformed into service delivery dominated by service robots, which is conductive to providing a pleasant and unforgettable experience for customers.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 9
Type: Research Article
ISSN: 0959-6119

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