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Article
Publication date: 1 January 1992

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000636. When citing the…

102

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000636. When citing the article, please cite: W.B. Lai, J.Y. Huang, Graham Hooley, Jim Lynch, Oliver Yau, (1992), “Effective Marketing in Taiwan: Profiles of the Top Performers”, European Journal of Marketing, Vol. 26 Iss: 3, pp. 5 - 17.

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Asia Pacific International Journal of Marketing, vol. 4 no. 1
Type: Research Article
ISSN: 0954-7517

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Article
Publication date: 1 March 1992

W.B. Lai, J.Y. Huang, Graham Hooley, Jim Lynch and Oliver Yau

Seeks to identify the top performing companies in Taiwan andexamine the contribution that marketing has made to their performance.Findings of the study reveal that organizations…

782

Abstract

Seeks to identify the top performing companies in Taiwan and examine the contribution that marketing has made to their performance. Findings of the study reveal that organizations moving from a production and selling orientation to a marketing approach will be more effective.

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European Journal of Marketing, vol. 26 no. 3
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 April 1975

Alex Allardyce, Graham Cornish, Jim Davey and Maurice B Line

The BLLD is able to satisfy a growing percentage of requests for material in the humanities. Its retrospective collections and current purchasing policy, which are described in…

12

Abstract

The BLLD is able to satisfy a growing percentage of requests for material in the humanities. Its retrospective collections and current purchasing policy, which are described in some detail, enable it to supply half of the humanities monographs requested and two thirds of the serials from stock, with increasingly high success rates for more recent material. A further 30% of monograph requests and 15% of serial requests are satisfied from back‐up libraries (including the legal deposit libraries) and other sources.

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BLL Review, vol. 3 no. 4
Type: Research Article
ISSN: 0305-6503

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Article
Publication date: 1 October 1996

Guy Thatcher and Jim Graham

The Canadian federal department of Human Resources Development Canada required a Facilities Planning Guide to support the re‐engineered national Income Security Program. The…

613

Abstract

The Canadian federal department of Human Resources Development Canada required a Facilities Planning Guide to support the re‐engineered national Income Security Program. The challenge was to produce a guide to address a widely varied audience in regions across Canada, to satisfy a range of stakeholders ‐ and to do it in 60 days in two languages.

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Facilities, vol. 14 no. 10/11
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 August 2005

Ronald J. Burke, Jim Graham and Frank Smith

This paper seeks to examine the correlations between measures of employee satisfaction and customer satisfaction before and after a major process reengineering initiative.

8062

Abstract

Purpose

This paper seeks to examine the correlations between measures of employee satisfaction and customer satisfaction before and after a major process reengineering initiative.

Design/methodology/approach

Data were collected in 130 branches of a large financial services organization using employee and customer surveys.

Findings

Scores on some employee satisfaction factors were predictive of customer satisfaction at both time periods. Other employee satisfaction factors were found to have a stronger relationship with customer satisfaction in one period but not both.

Research limitations/implications

This study needs to be replicated to determine the generalizability of the findings.

Practical implications

Work demands which probably increased due to the reengineering initiative were predictive of customer satisfaction following the reengineering effort.

Originality/value

Organizations need to consider the effects of organizational changes in their efforts to provide high quality customer service.

Details

The TQM Magazine, vol. 17 no. 4
Type: Research Article
ISSN: 0954-478X

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Available. Content available
Article
Publication date: 1 October 2005

Harry Matlay

321

Abstract

Details

Education + Training, vol. 47 no. 8/9
Type: Research Article
ISSN: 0040-0912

Available. Content available
Article
Publication date: 3 October 2008

Alan Cattell

305

Abstract

Details

Industrial and Commercial Training, vol. 40 no. 7
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 1 April 1981

Arend W. D. Vos has been appointed general manager of European operations for PPG Industries' Coatings and Resins Division.

12

Abstract

Arend W. D. Vos has been appointed general manager of European operations for PPG Industries' Coatings and Resins Division.

Details

Pigment & Resin Technology, vol. 10 no. 4
Type: Research Article
ISSN: 0369-9420

Available. Content available
Article
Publication date: 1 December 2004

Harry Matlay

368

Abstract

Details

Journal of Small Business and Enterprise Development, vol. 11 no. 4
Type: Research Article
ISSN: 1462-6004

Available. Content available
Article
Publication date: 1 October 2004

Harry Matlay

314

Abstract

Details

Education + Training, vol. 46 no. 8/9
Type: Research Article
ISSN: 0040-0912

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