Laurie Bryant, Jim Burdett, Paolo del Vecchio, Merinda Epstein, Graham Morgan, Mary O'Hagan, Steve Onken and Carolyn Swanson
This article is the second in a two‐part series. The first outlinedwhy coaching is an imperative, the forces that create complexity, andthe need to identify the behaviour that has…
Abstract
This article is the second in a two‐part series. The first outlined why coaching is an imperative, the forces that create complexity, and the need to identify the behaviour that has to change as a critical first step in the coaching process. Part 2 explores the need for a coaching model; respect as a factor in the basic coaching relationship, the difference between counselling, tutoring, mentoring and performance improvement; the relationship between coaching and control; and the importance of setting the context if coaching interventions are to succeed. The material and the concepts behind the ideas explored are drawn from experience within the Lawson Mardon Group, a major international printing and packaging conglomerate with more than 40 businesses spread throughout six countries.
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The rate of change in the business environment is making managerialwork more complex. Complexity not only changes the way managers thinkbut invariably demands enhanced managerial…
Abstract
The rate of change in the business environment is making managerial work more complex. Complexity not only changes the way managers think but invariably demands enhanced managerial skills in developing subordinates such that they are able to deal with the new realities. Coaching initiatives and steps taken within a large organisation to generate higher levels of coaching skills are described. The two‐part article explores a number of conceptual models and outlines in Part 1 why coaching is an imperative; the forces that create complexity; the need to identify the factors involved if coaching is to succeed; and how to identify the specific behaviour that has to change. Part 2 reviews respect as a critical factor in the basic coaching relationship; the difference between counselling, tutoring, mentoring, and performance improvement; the interrelationship between coaching and control; and the importance of setting the context if coaching interventions are to be effective.
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Juanita Trusty, Frances Fabian and Michelle Amy Montague-Mfuni
This case uniquely challenges students by introducing the history of how LIXIL transformed its corporate social responsibility (CSR) program to create shared value within the…
Abstract
Case overview
This case uniquely challenges students by introducing the history of how LIXIL transformed its corporate social responsibility (CSR) program to create shared value within the global sanitation sector by launching the SATO business unit as a social enterprise. SATO is a “self-sustaining social business that establishes a local Make, Sell, Use cycle in the community – creating jobs and allowing local manufacturers and stakeholders to continue the business independently” (LIXIL, 2019). From 2012 to 2021, NGOs helped the company design and market the SATO toilet pan and other products that form the SATO business unit. The SATO business unit must balance its social mission of improved sanitation with the need to gain a profit and become a sustainable business – the ongoing challenge of social entrepreneurship.
Leaning objectives
After completing this case study, students will be able to meet the following objectives: understand the difference in corporate strategy between CSR and ventures that create shared value; understand the sometimes-competing goals of social enterprises and analyze how they can balance both economic and social objectives; understand that developing and emerging markets are different from each other; explain how corporations can decide which markets to pursue, and how they can meet the needs of the diverse BOP markets; understand how the pursuit of the Sustainable Development Goals can create economic opportunities for corporations; and (optional: suggested for post-graduates) identify activities and challenges of MNC market entry in developing country contexts. Analyze institutional voids in developing country contexts and explore how partnerships can help to address these voids.
Complexity academic level
This case is most appropriate for the study of international business, corporate social responsibility, and social entrepreneurship students at both the undergraduate and post-graduate levels. The case may be used for undergraduate students to illustrate corporate social entrepreneurship, creating shared value, NGO partnerships, and marketing to the base of the pyramid (BOP) consumers. An optional section on BOP market entry is presented for early- and late-stage post-graduate students, illustrating the concepts of the liability of foreignness and institutional voids.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CCS 3: Entrepreneurship.
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James G. Wiginton and Phillip A. Cartwright
Based upon a survey of 87 companies having used the services of business coaches, this paper considers the extent to which coaching is likely to be beneficial to a leader's…
Abstract
Purpose
Based upon a survey of 87 companies having used the services of business coaches, this paper considers the extent to which coaching is likely to be beneficial to a leader's business success as well as that of the respective company.
Design/methodology/approach
The research methodology is mixed methods and survey-based combining quantitative Likert scaling with open-ended questions.
Findings
At the 99 percent confidence level, surveyed respondents believe that, on average, the coaching process has provided results above the investment required and has led to progress for them and their organizations. Of the six targeted areas, five showed a very positive relationship between the coaching experience and the results from its clients.
Research limitations/implications
As the research is based on a convenience sample it has shortcomings relative to probability sampling. However, it is widely recognized that such samples can be attained more easily, more rapidly, and at less cost than probability-based samples. On the other hand, it is understood that inferences to broader populations of interest are limited.
Practical implications
The results confirm findings from past research such as that reported by the Institute of Coaching (2018), that managers should not undervalue potential contributions to individual and company attributes from coaching.
Originality/value
The motivation for this paper is to bring together both academic and practitioner experience to provide more evidence and understanding related to the coaching definition, its implementation, and effectiveness. While not conclusive in the absolute sense, the original data original collected and analyzed for this research is based on known client contacts in close time proximity to the coaching engagement and delivers added insight to current research.
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To increase support for teacher education programs in colleges and universities through the development of the curriculum materials center (CMC).
Abstract
Purpose
To increase support for teacher education programs in colleges and universities through the development of the curriculum materials center (CMC).
Design/methodology/approach
Through statistics drawn from a student survey and departmental records of the C.W. Post CMC, along with the perspective of the author, the development of a CMC as support for a teacher education program is explored. The paper provides insight into various necessary collections and services that the center should offer.
Findings
General historical information is offered. The paper also provides information on key collections found in a CMC. Successful approaches to development and creative application of instruction are discussed.
Practical implications
This paper provides clear and useful information, including but not limited to suggested author lists, a professional collection bibliography, and software ideas. The objective is to improve the development, functionality and service in a CMC.
Originality/value
Arguably, this study is the first to examine and promote in detail the CMC as support for teacher education programs in colleges and universities.
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THE improvement in the British standard of living is generally desired. Politicians have not only subscribed to that ideal but some of them have indicated the rate at which we…
Abstract
THE improvement in the British standard of living is generally desired. Politicians have not only subscribed to that ideal but some of them have indicated the rate at which we should advance. There are, however, certain trends in the country's economic life which must be reversed if we are to make any progress in that direction.
Traces the career of the remarkable Asa Philip Randolph, who was many things to many people. He was a tireless crusader for African‐American rights, a strategic manager and…
Abstract
Traces the career of the remarkable Asa Philip Randolph, who was many things to many people. He was a tireless crusader for African‐American rights, a strategic manager and planner, a political activist, and a labour leader. Many of the changes he brought about and many of the conditions he created in the above areas continue to shape US culture today. Highlights the contributions he made to US society.
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The purpose of this paper is to explore the company‐related benefits expected by executives of public accounting companies consolidating accounting practices and the implications…
Abstract
Purpose
The purpose of this paper is to explore the company‐related benefits expected by executives of public accounting companies consolidating accounting practices and the implications of these expectations for company performance.
Design/methodology/approach
This paper uses a case study approach involving the review of publicly available information and interviews with executives and senior professionals of two Australian, publicly‐owned accounting companies. Analysis of the financial performance of the two companies was performed using data from annual reports.
Findings
Executives predominantly expected to achieve revenue growth and efficiency benefits through consolidation and change in ownership form. In one of the cases these benefit expectations emerged over the course of the acquisition program. The paper highlights the difficulty in estimating and realising the magnitude, timing and associated costs of consolidation benefits and the consequences of failure to achieve expected benefits; also it suggests advantages in a more conservative consolidation approach.
Research limitations/implications
Care is required generalising findings to other professions and other geographic jurisdictions.
Practical implications
This paper has implications for entrepreneurs and executives consolidating professional service firms, partners considering selling their firms and investors in publicly‐owned professional service firms.
Originality/value
This is the first study to consider the benefits expected by executives of the recently emerged, publicly‐owned accounting companies and the associated costs of implementation. The paper highlights opportunities for researchers provided by the availability of data for publicly‐owned accounting and other professional service firms.