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Article
Publication date: 6 September 2019

Abbas Tarhini, Jihan Tarhini and Anwar Tarhini

Research has shown that information technology has a tremendous effect on higher educational (HE) institutions. The purpose of this paper is to develop a framework that would…

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Abstract

Purpose

Research has shown that information technology has a tremendous effect on higher educational (HE) institutions. The purpose of this paper is to develop a framework that would depict and highlight on the financial, cultural, political and social difficulties that affect the adoption of technology in HE institutions.

Design/methodology/approach

In this study, it is hypothesized that cultural, political and financial resources of the university administrative body, together with the employees’ background in terms of academic experience and education, shape the approach to a successful IT adoption. To investigate the proposed framework, a survey targeting employees, and an interview targeting IT managers were conducted.

Findings

The results indicate that the university structural framework together with IT knowledge and awareness at the university administrative level restrains any individual cultural and political effects on the IT adoption even if it is implemented partially.

Research limitations/implications

First, the respondents were selected using the convenience sampling technique. Second, the data were collected through self-report questionnaires.

Practical implications

The results of this study are important for university administrators, technology suppliers and donors, as this may contribute to better understanding of the factors that could influence the adoption, management and use of ICT resources for enhancing the knowledge of the university capabilities.

Originality/value

This study is the first one to address the integration of IT in HE institutions in the region; the results have implications for IT adoption in such institutions. More importantly, the study suggests a framework that reveals multiple levels of influence that impact the adoption and implementation of IT in the institutions.

Details

International Journal of Educational Management, vol. 33 no. 7
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 7 May 2024

Juliano Nunes Alves, Moisés Pivetta Cogo, Leander Luiz Klein and Breno Augusto Diniz Pereira

The purpose of this study was to evaluate the influence of knowledge management (KM) drivers on perceived KM results in a public higher education institution. A structured…

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Abstract

Purpose

The purpose of this study was to evaluate the influence of knowledge management (KM) drivers on perceived KM results in a public higher education institution. A structured theoretical model based on leadership, people, processes, knowledge processes, technology, learning and KM results was developed and tested.

Design/methodology/approach

A survey was conducted with the employees of a public higher education institution where an administrative reform was initiated. A valid sample of 257 respondents was obtained. The data were obtained from the application of a structured questionnaire based on the KM drivers and their results. A five-point Likert-type scale was used to measure respondents' answers. The main data analysis technique was structural equation modeling.

Findings

The results indicate knowledge processes, leadership and people factors have a positive and significant impact on KM results. On the other hand, organizational processes, technology and learning factors were not significant. However, the service length of servants in the institution influences the perception of knowledge drivers.

Practical implications

Public institutions should be attentive to people with more time of service because they may have difficulties with technological advances, reorganization of processes and adaptation to new ways of sharing knowledge.

Originality/value

This study advances on the analysis of KM results in the public sector and tests the moderation effect of time of service.

Details

Business Process Management Journal, vol. 30 no. 3
Type: Research Article
ISSN: 1463-7154

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